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Cortney Giles
Cortney Giles at McKenzie Buick GMC
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Cortney Giles

Controller

McKenzie Buick GMC

6500 Caroline St
Milton, FL 32570

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4.8
17 Reviews

Dealership Experience

13 yrs

Industry Experience

25 yrs, 11 mos

Languages Spoken

English English

4.8

17 Reviews

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17 Reviews of Cortney Giles

March 25, 2025

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Employee Rating

Thanks Cortez for helping me with my new Buick Envision! I will recommend you to everyone!! More

by KEYBABY309
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Wallace, Kevin Cuevas , CORTEZ HAYES, Kevin Genest

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Mar 28, 2025

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 20, 2025

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did good. i do not write reviews. mandatory reviews can cause a review to not be filled out More

by kj4rwd
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Windrow, Steve Huber

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Mar 23, 2025

McKenzie Buick GMC responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 27, 2025

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Friendly staff that met every need that I wanted for a new vehicle and was able to get me the best deal possible! More

by ADAMMUNOZ93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Windrow, Mark Wallace, Steve Huber, TYLER MOORE , Derek Tyler Brush

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Feb 28, 2025

McKenzie Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 15, 2025

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So after understanding warranty companies and how they do not like to answer the phones. I might have got a little upset at the wrong people. It was alot going on at one time. I will admit 3 months of having More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trevor Marshall, Kevin Cuevas, Steve Huber

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Feb 17, 2025

McKenzie Buick GMC responded

Good Morning Mr. Bartlett, We apologize for the inconvenience Mr. Bartlett has encountered with his transmission replacement. When the vehicle was initially brought in for the transmission concern our service manager notified Kathy, Mr. Bartlett's advisor, and Mr. Bartlett there was and still is a national shortage of General Motors replacement transmissions and there was no ETA on when one would be available. Mr. Bartlett stated he would take his vehicle elsewhere to which our service manager replied, okay because the service manager knew there was no way we could get a GM transmission in a timely matter. Mr. Bartlett's service advisor spoke again with Mr. Bartlett and the customer decided to purchase an aftermarket transmission from a company called Whatever it Takes Transmissions to be installed by our dealership. The service advisor told Mr. Bartlett that the manufacturer cannot warranty aftermarket transmissions but will have a warranty from the parts supplier for 3 years 36,000 miles. The customer decided to continue with the repair using an aftermarket transmission. Upon receiving the transmission, the transmission was installed and the vehicle given back to the customer. Shortly thereafter the customer brought the vehicle back stating there was still an issue with the downshifting. At this point in time, Kathy Rogan was no longer with the company and our service manager took the issue to the aftermarket part supplier requesting they replace the transmission completely. They denied that request stating their warranty process is to try to repair the transmission before replacing. They sent a torque converter and gave a list to the technician of required steps to complete the process for the repair according to their warranty claims process. That was completed by their instruction and the vehicle given back to the customer. The vehicle was still not running correctly, and the service manager has reached back out to the parts supplier for further instruction. We are at the mercy of the parts supplier and their warranty process. Today we called the parts supplier and demanded they sent a new transmission. We understand Mr. Bartlett's frustation however the money for the transmission has been paid per the customer instruction to this aftermarket supplier and we are at their mercy to honor their warranty and follow their warranty claims process. I assure you Mr. Bartlett that we were on the phone just this morning with the supplier to try and get this issue resolved and will be in touch with you when we are able to get an answer from the supplier.

February 01, 2025

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Vehicle is great service was great, process just took a little longer than anticipated. Negotiated items were resolved before purchase finalized. More

by rodfrieling0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Windrow, Mark Wallace, Matthew Brown, Steve Huber , Chase Carroll, Joe Pyland

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Feb 06, 2025

McKenzie Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 01, 2025

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It is a pleasant and welcoming place. Everyone is friendly. It did take long time More

by binniehughes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Windrow, Steve Huber , Chase Carroll, Not anemployee but Lisa is wonderful

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Jan 03, 2025

McKenzie Buick GMC responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2024

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My salesman, Jimmy, was knowledgeable, honest, professional and a straight shooter. He valued my trade quickly and fairly and gave me a good deal out the door with ease. He answered my phone cal More

by Happyhiker1957
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Williamson

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Dec 08, 2024

McKenzie Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at McKenzie Buick-GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2024

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Great. Professional and friendly. Would buy another car there again. Delmar Dice was exceptional. Great job. More

by jcotro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Windrow, Matthew Brown , Chase Carroll, Delmar is the reason I purchased my car. He is the best. True professional.

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Oct 24, 2024

McKenzie Buick GMC responded

Thank you so much for your positive comments about McKenzie Buick-GMC! We hope to be of service to you again in the future. Best wishes, McKenzie Buick-GMC

October 06, 2024

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Employee Rating

I have purchased many vehicles from McKenzie Motors. Always great customer service and fair pricing. Would recommend to friends & family! More

by CHUCKTOWNSEND83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Windrow, Mark Wallace, Matthew Brown , Brandon Berry

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Oct 13, 2024

McKenzie Buick GMC responded

We appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

September 11, 2024

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Employee Rating

Pleasant experience with everyone involved in our car buying process, will continue to go there in the future. More

by JRBF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Windrow, Matthew Brown, Steve Huber , Brandon Berry, Justin Clark

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Sep 14, 2024

McKenzie Buick GMC responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

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