Corey Ragusa | Page 31

Both Corey Ragusa and Ray Ferguson made us feel great about buying another car from this dealership. We bought our first Rogue in 2012 and our second Rogue today. Working with Corey and Ray made us feel about buying another car from this dealership. We bought our first Rogue in 2012 and our second Rogue today. Working with Corey and Ray made us feel great about coming back to Kelly of Lynnfield. When we bought our first Rogue we also were "buying" a service dealership....we do not regret our decision. We have had good, professional, quick and friendly service each time we've brought our car in. Every person we have met at Kelly of Lynnfield has been above par. They tell me Kelly takes care of the employees as well as the customers.....that makes big points with us! More

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Corey was so kind and patient. He took his time and asked questions to fit my needs and what would be a good buy for me. If I ever needed to go back to this dealership, he is the only person who I would ask questions to fit my needs and what would be a good buy for me. If I ever needed to go back to this dealership, he is the only person who I would ask for. I felt very comfortable with him, like an old friend. Nissan is very lucky to have him. More

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I purchased a 2010 Nissan Versa from Salesman Corey Ragusa with 4550 miles on it. My experience was very much an enjoyable one! both Corey and Brian and carl were terrific Brian kept me updated via em Ragusa with 4550 miles on it. My experience was very much an enjoyable one! both Corey and Brian and carl were terrific Brian kept me updated via email overall I was very satisfied with my purchase Carl helped me get financed which I really appreciate due to my lack of credit Corey was very helpful and patient with me he gave a ride home when I had no ride he truly mad it very easy and comfortable experience all and all I would highly recommend this dealership and its wonderful staff Gerri Drouin More

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I have nothing but positive things to say about my experience at Nissan of Lynnfield. Corey was exceptionally helpful in finding a car that fit my wants/needs and went above and beyond to find a experience at Nissan of Lynnfield. Corey was exceptionally helpful in finding a car that fit my wants/needs and went above and beyond to find a price that I felt comfortable with. I could not be happier with my purchase! On the finance end, Ray worked through all of the details in a way that was very helpful and searched high and low to get the best rate for me. He was very honest and I truly felt that he had my best interest in mind. I would strongly recommend Nissan of Lynnfield to anyone looking for a new or used vehicle. More

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Last August, my husband and I decided to downsize from a Toyota 4Runner to a small crossover. We visited a dozen dealerships looking for a car that would meet all our needs. Our last stop was Kelly Nissan Toyota 4Runner to a small crossover. We visited a dozen dealerships looking for a car that would meet all our needs. Our last stop was Kelly Nissan of Lynnfield. There, we met Corey. He was very friendly and knowledgeable and made us feel right at home. Corey took the time to help us pick the vehicle that would work best for us. It's now six months later and our daughter's car needed to be replaced. This time we headed right over to Kelly Nissan and bought a used car from Corey. Thank you Corey for making this a painless experience! More

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I am 84 years old and was not looking forward to a lot of bickering as I had no trade and was looking for the car I wanted and a pretty good price. I ended up with Corey and actually enjoyed the sales talk bickering as I had no trade and was looking for the car I wanted and a pretty good price. I ended up with Corey and actually enjoyed the sales talk and his manner. He also sold a Maxima to my daughter and soninlaw awhile back. I would definitely recommend Kellys and Corey Denzel and Barbara Wallace More

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After getting into an accident after a recent snowstorm, I was not happy about having to buy a new vehicle. My car buying experience in the past has been frustrating and less than enjoyable. And as someone I was not happy about having to buy a new vehicle. My car buying experience in the past has been frustrating and less than enjoyable. And as someone who does sales for a living, I deal with negotiations all the time so I was prepared for the worst. However, Corey made the entire process so easy and I got exactly the vehicle I wanted at a fair price. He took care off everything. I would recommend Corey and Kelly Nissan to anyone who is looking for a car, truck or van. More

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I went to Kelly Nissan because a friend had bought his car here, along with his familly, and reccommended it to me. I was looking for either an Altima or a Sentra, either New or Used with a lot of feature car here, along with his familly, and reccommended it to me. I was looking for either an Altima or a Sentra, either New or Used with a lot of features. I met with Corey on a Sunday morning, and he was very friendly. We had talked about what i wanted, and what I could afford. I had looked at and test drove a 2011 Nissan Altima with all the options that I liked, Sun roof, heated leather seats, a good warranty. After that, we had talked about financing and that process was really easy. Corey was really helpful in this process and explained the payment options and what I needed to do on my part. I ended up getting approved very quickly, and the insurance was taken care of and picked up my car that week. I would recommend Kelly Nissan and Corey because the whole experience was good and will be coming back here for another car after I have finished paying off this car. More

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This was the easiest, most positive experience I have ever had at a car dealership. Corey was friendly, knowledgeable and made me feel like I was getting the best deal without having to haggle. Carl wa ever had at a car dealership. Corey was friendly, knowledgeable and made me feel like I was getting the best deal without having to haggle. Carl was also great, he strongly recommended options and gave real reasons and examples of the benefits without making me feel pressured to buy something I didn't think I wanted or needed. He followed up with me a couple of days later as he said he would. I really appreciate the follow through. They were both very personable, professional and helpful. I literally walked in to look at the new Altima's without a real intention of actually buying one and walked out under 2 hours later with a new car. I thought I wanted a basic model (similar to the one I had been driving, that I bought at a different dealership) at the lowest price I could get but Corey showed me the Altima with navigation and all the bells and whistles at a price that I thought was very reasonable, so I had to get it! I cannot say enough good things about my experience with Corey!! And I LOVE my new car! More

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In April of 2013, I bought a 2004 Mazda RX-8. I was specifically looking for this type of car, and saw on Kelly’s website that they had one with low miles. After driving there and looking it over Corey specifically looking for this type of car, and saw on Kelly’s website that they had one with low miles. After driving there and looking it over Corey Ragusa, approached me and asked if I was interested in a test drive. After driving the car, Corey told me their mechanics did an inspection of the car and it was in such good shape all they had to do was change the oil. He made this seem quite remarkable because, according to Corey, “normally we have to put hundreds or even thousands of dollars to get a car up to standard to resell after they take it in on a trade”. I looked it over and it appeared to be in good condition with a clean Carfax report, so I bought it. The car buying process was pretty good. I negotiated a price, made a down payment, and came back to pick up the car. There was a burnt out interior light and a broken driver’s side sun visor so I had them fix those things before agreeing to buy the car, and they did. That should have been my first red flag that Corey’s claim that the car had a careful inspection and was in excellent shape was false. After having the car for three days, I noticed a bubble in the side wall of the rear tire. I didn’t notice it when I bought the car or I would have had them fix it as well as the other issues I discovered. I was concerned it might not be safe so I drove that day to Kelly and spoke Kristina Vetree. They inspected the tire and said it was safe to drive and ordered me another tire and scheduled an appointment for the following week. On my way to the appointment, it was chilly so I turned on the heat, but only ice cold air came out. When I arrived I told Kristina about this and she had them look at it. I was dismissed by the used car mechanic as “probably mistakenly putting the air conditioning on not the heat” as he couldn’t recreate the problem. I told Kristina that I know how to work the heating system and that it was blowing cold air on my way there, she said to come back if it happens again. The heating system was just the first of many unsolvable problems with this “excellent condition” car I bought. About a month and a half after buying it I was driving to Maine, and I pulled over to a rest area. Upon returning to my car, it wouldn’t start. It was totally dead; no sound at all, just a flashing security light. After researching the flashing light it turns out there is a known problem where the security system doesn’t recognize the key which prevents the car from starting. After a few hours eventually the car started. Meanwhile the heating/cooling system is erratic at best, there are times when it will only blow hot air, or only cold air, or it just fluctuates as it pleases. On this trip I also discover that my CD player doesn’t work. Since I rarely use CDs I hadn’t yet tried to use it as normally I have good cell service and can use Pandora or listen to a local radio. In remote Maine however CDs are nice when there is no cell phone coverage. I made an appointment with Jack Tutty for the starting, heating/cooling system, and CD player. I told Jack about my problems, explaining how I think the starting problem is related to the security system based on the flashing light and lack of sound when trying to start it. He sends the car off to a Mazda Dealership and they replace the starter, even though I told him I didn’t think that was the problem. He says I would have to wait on the temperature control panel and CD player as they are both back ordered. The following weekend I am driving to Maine, I pull over for dinner and when I return to my car it wouldn’t start, and again had to wait several hours for it to start again. Meanwhile it was in the 90’s and the AC is cycling through cold air and hot air as I drive the four hour journey. When I return from that trip I call Jack again and he says he will investigate my options and get back to me. A week goes buy and he never returns my phone call, so I call back and finally get an appointment. They send the car back to a Mazda Dealership, and replace some sort of sensor which is preventing it from starting (to be determined if this will solve the problem). However Kelly will not pay for my CD player or my temperature control system to be repaired because they are not “safety issues”, even though in less than a week after purchasing the car I reported temperature control issues to Kristina on my first visit, and she acknowledges that I have been in there a lot and it is in their system that I had this problem immediately after purchasing the car. Overall buying a car at Kelly is a typical, as to be expected dealership experience. They treat you well trying to get the deal done, but do little to take care of problems afterward. I am particularly frustrated by the unwillingness to fix the heating/air conditioning system as it is documented in their system as being a problem within a week of me purchasing the car. I know I am only one customer and I don’t make or break any one business, however I will never consider shopping at Kelly Nissan again. I am going to get rid of this car shortly and when I start looking for a new car I will not consider Kelly Nissan or probably any other dealership in the Kelly organization. I would also strongly suggest to anyone who is looking for a new car to not consider shopping at Kelly Nissan of Lynnfield. ****Update 09/13/13**** My car again had another starting problem, for which Kelly told me to take it directly to a Mazda Dealership. I ended up having to pay for the work done at the Mazda Dealership out of pocket, and didn't think that was right as Kelly had unsuccessfully attempted to fix the starting problem before. It was well documented there were starting problems with this car. They initially refused to pay for my repair bill. After lots of work reaching out the service, sales, and general managers and getting no where, I finally was able to get my problem resolved to my satisfaction. This required me to contact Brian Kelly, the CEO of the overall Kelly Automotive group, and explain the situation. Brian was very kind, seemed to care about my situation and offered to mail me a check to reimburse me for the most recent repair. Working with Brian, although very brief, was very pleasant, and I commend him for doing what I think(and probably most people if they heard both sides of the story) is right. My heating and cooling system has not been fixed, and at this point I think it is time for me to give up on getting it repaired and I have begun my search for a new car starting this weekend. More

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