Review of My 2025 Chrysler Pacifica Purchase and Service
Experience
I purchased a 2025 Chrysler Pacifica from this dealership a few months ago. It was a former service shuttle with approximately 3,000 mi
Experience
I purchased a 2025 Chrysler Pacifica from this dealership a few months ago. It was a former service shuttle with approximately 3,000 miles at the time of purchase. I chose this dealership because they had the exact model I wanted at a good price.
Unfortunately, my experience since purchasing the vehicle has been extremely disappointing and, more recently, deeply concerning.
Shortly after purchase, I began noticing several mechanical issues:
A metal-on-metal sound from the front-left wheel area when braking
A knocking noise when pressing and releasing the gas pedal
Rough transmission shifting
A knocking noise when turning left
Paint issues on the left door handle and rear bumper
I brought the vehicle in for service. The first visit lasted over a week. I was given a loaner, but was later told I had to return it because it had been sold. When I returned it, I was informed there were no other loaners available and that I would need to schedule another appointment. At that time, very little had been done on my vehicle aside from part of the paint touch-up. I was also told no diagnostic codes were found.
I scheduled another appointment weeks later and again explained the issues. Eventually, I received another loaner. After additional time passed, I was told they were investigating and had ordered a part related to the steering concern.
When I returned from a business trip expecting the vehicle to be ready, I was instead asked to come in and help identify the issues. During the test drive, both problems occurred. I was told the transmission behavior might be “normal” and reminded that I have an extended warranty.
About a week later, I was called to pick up the vehicle and told nothing was wrong. On the drive home, the issues occurred again.
Throughout this process, I felt dismissed. I was repeatedly told the concerns were normal or that I should not worry because of the warranty.
For context: I previously owned a Chrysler minivan for years and performed all major maintenance myself, including timing chain and oil cooler replacement (a common issue around 100,000 miles). I traded it in at over 260,000 miles, and it was still running well aside from normal transmission wear. I am very familiar with how these vehicles should sound and behave.
I also drive approximately 45 minutes each way (Round Rock to Bee Cave) for these service visits.
While waiting during one of my visits, I witnessed another customer with two small children who had been told her detailing appointment would take 1–1.5 hours. After waiting more than two hours, she was informed they could not service her vehicle that day. She left visibly upset. That was the same day I purchased my vehicle. In hindsight, it should have been a warning sign.
The most serious issue, however, involves the adaptive cruise control system.
On two separate long-distance trips (over 4,000 miles total), the adaptive cruise control system failed while driving at highway speeds. When this occurs:
Cruise control and lane-assist buttons become completely unresponsive
Dynamic cruise remains engaged
The vehicle slows when braking, but immediately accelerates again once the brake is released
There is no way to turn the system off
During the first incident, I had to exit the freeway and ultimately shift into neutral and then park while holding the brake down, as the vehicle continued trying to accelerate. The transmission made loud clunking sounds during this process. I shut the vehicle off in traffic to reset the system.
Two weeks later, the exact same failure occurred again. This time, I recorded video documentation.
This is not a minor issue. It is extremely dangerous.
I have requested:
A full investigation
Documentation of diagnostic steps
A written explanation of findings
Proper corrective action
I will also be sending a separate formal report regarding the adaptive cruise control failure to Chrysler
More
by markphoenix16
Feb 24, 2026 -
Covert Chrysler Dodge Jeep RAM Bee Cave responded
Thank you for taking the time to share such a detailed account of your experience. We understand how frustrating it must be to make multiple long trips for service and still feel that your concerns have not been fully resolved. Your time and safety are important, and we take that seriously.
Regarding the transmission concern, our records show that we confirmed a judder during your visit. To address it, we performed a transmission relearn and reset the adaptive parameters back to factory settings. The vehicle was then driven approximately 20 miles, and at that time the technician confirmed the judder was no longer present. We also inspected the steering system for the clunking noise you described and even completed a drive with you, but we were unable to duplicate the condition during testing. That said, we understand that intermittent issues can be the most frustrating, especially when they are difficult to replicate in a service setting.
As for the paint concern, we do not currently have documentation in our service records reflecting an open repair order for the left passenger door handle. It sounds like this may have been discussed with the sales team. We are reviewing this internally to determine whether a we owe or another agreement was established so we can provide clarity.
We also want to acknowledge the inconvenience surrounding the loaner vehicle. Even if the original unit was retired, we should have explored additional options rather than returning your vehicle without a clearer path forward. We can and should do better in situations like that.
Most importantly, the adaptive cruise control issue you described is concerning. A system that does not disengage as expected deserves immediate and thorough evaluation. We would like the opportunity to properly document, diagnose, and escalate this matter as needed to ensure your vehicle is operating safely and as designed.
We recognize that warranty coverage alone does not ease your concerns. Confidence in your vehicle comes from consistent performance and clear communication. If you are willing, we would like to reconnect directly, review everything step by step, and work toward a resolution that restores your trust.
Corey, Jack and Sam were all great.
It was a smooth transition and I am very pleased with how everything worked out
It was a smooth transition and I am very pleased with how everything worked out
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by g1bonnette
Verified Customer
Verified Customer
Nov 03, 2025 -
Covert Chrysler Dodge Jeep RAM Bee Cave responded
Thank you for sharing your experience with us. We’re so happy to hear that Corey, Jack, and Sam made the process smooth and enjoyable from start to finish. At Covert CDJR Bee Cave, we take pride in delivering a seamless and stress-free experience for every guest, and it’s wonderful to know our team exceeded your expectations. We truly appreciate your trust and hope you enjoy every mile in your new vehicle.
GREAT EXPERIENCE.
WILL BUY THERE AGAIN. Delivered the vehicle to your house. Smooth operation. Recommend.
WILL BUY THERE AGAIN. Delivered the vehicle to your house. Smooth operation. Recommend.
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by STL5361
Verified Customer
Verified Customer
Nov 03, 2025 -
Covert Chrysler Dodge Jeep RAM Bee Cave responded
Thank you for taking the time to share your experience. We’re so glad to hear that your vehicle purchase was smooth and convenient from start to finish. At Covert CDJR Bee Cave, we strive to make the process as easy and enjoyable as possible, even delivering right to your door when needed. We truly appreciate your recommendation and look forward to helping you again when you’re ready for your next vehicle.
GREAT TO WORK WITH.
THIS IS MY FOURTH VEHICLE PURCHASED FROM COVERT. PLAN ON BUYING THE FIFTH TOO.
THIS IS MY FOURTH VEHICLE PURCHASED FROM COVERT. PLAN ON BUYING THE FIFTH TOO.
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by LLITTLE57
Verified Customer
Verified Customer
Nov 03, 2025 -
Covert Chrysler Dodge Jeep RAM Bee Cave responded
Thank you for your incredible loyalty and kind words. We’re truly grateful that you continue to choose Covert CDJR Bee Cave for your vehicle needs. It means so much to know that our team has earned your trust time and again. We look forward to helping you find that fifth vehicle when the time comes and continuing to provide the great experience you’ve come to expect.
Quick response time and overall support from Corey even
from a different state for online purchase..
from a different state for online purchase..
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by JAJACQUIN
Verified Customer
Verified Customer
Other Employees Tagged:
Sammie
Nov 03, 2025 -
Covert Chrysler Dodge Jeep RAM Bee Cave responded
Thank you for sharing your experience with us. We’re thrilled to hear that Corey provided prompt communication and excellent support throughout your online purchase, even from out of state. At Covert CDJR Bee Cave, we strive to make every buying experience easy, transparent, and enjoyable no matter where our customers are located. We truly appreciate your trust and hope you love your new vehicle.
This was an easy, quick transaction for a Jeep that we
love. Customer service was excellent and was easy to work with.
love. Customer service was excellent and was easy to work with.
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by B_M_PACKARD
Verified Customer
Verified Customer
Jul 15, 2025 -
Covert Chrysler Dodge Jeep RAM Bee Cave responded
Thank you for sharing your experience! We're so glad to hear that your Jeep purchase at Covert CDJR Bee Cave was quick, easy, and supported by excellent customer service. It's always our goal to make the process smooth and enjoyable, and we’re thrilled you love your new Jeep. We truly appreciate your business and look forward to helping you again in the future! 🚙👏
This was a great experience.
I would definitely recommend to friends and family. 10 out of 10
I would definitely recommend to friends and family. 10 out of 10
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by MPOLDRACK
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jay Deaton, Shelby Legate, Beth, Tara, Diego, Valarie, Chris
May 16, 2025 -
Covert Chrysler Dodge Jeep RAM Bee Cave responded
Thank you for the fantastic review! We’re thrilled to hear you had a great experience at Covert CDJR Bee Cave and truly appreciate your recommendation.
It means a lot to us to know we earned your 10 out of 10, and we’d be honored to help your friends and family when they're ready too.
– The Covert CDJR Bee Cave Team
Covert Dodge Jeep Ram Chrysler Bee Cave was a different
experience and I want to thank Sarah Vaughan for helping me in my car search. i would recommended them to anyone in the area looking for a great deal
experience and I want to thank Sarah Vaughan for helping me in my car search. i would recommended them to anyone in the area looking for a great deal. Thank you guys for this great opportunity to be back on the road.
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by HECTOR.GONZALEZ14
Verified Customer
Verified Customer
Other Employees Tagged:
Bryan Flores,
Kody Kaminski
, Justin Brown, Ford Elliott, Terry Godwin, Noah Hurst, Philip Karacson, Shelby Legate, Sarah Vaughan
Dec 02, 2024 -
Covert Chrysler Dodge Jeep RAM Bee Cave responded
Thank you so much, Hector, for sharing your experience! We’re thrilled to hear that Sarah Vaughan provided exceptional assistance during your car search at Covert CDJR Bee Cave. It’s our goal to make the car-buying process as smooth and enjoyable as possible, and we’re so glad we could help you get back on the road.
Your recommendation means the world to us, and we truly appreciate your trust in our team. If there’s anything more we can do for you, don’t hesitate to reach out. Thank you for choosing Covert CDJR Bee Cave, and happy driving!
Corey Harp was excellent.
He was very attentive and always answered my texts. We did much of the transaction over phone/text which made the whole process even easier.
He was very attentive and always answered my texts. We did much of the transaction over phone/text which made the whole process even easier.
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by svillavi
Verified Customer
Verified Customer
Dec 02, 2024 -
Covert Chrysler Dodge Jeep RAM Bee Cave responded
Thank you so much for sharing your experience! We’re thrilled to hear that Corey Harp provided you with excellent service during your time with Covert CDJR Bee Cave. His attentiveness and prompt communication truly set him apart, and we’re glad the phone and text-based transaction process made things easier for you.
Your satisfaction is our top priority, and it’s great to know Corey delivered on that promise. If there’s anything else we can do for you, don’t hesitate to reach out. Thank you again for choosing Covert CDJR Bee Cave, and enjoy your new vehicle!
Outstanding customer service , everyone is always so
friendly and an amazing car buying experience from the minute I walked through the door! Highly recommend this dealership to anyone looking to buy a
friendly and an amazing car buying experience from the minute I walked through the door! Highly recommend this dealership to anyone looking to buy a new or used vehicle!!
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by STEPHISHAK
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jamie Behl, Tyler Ishak, Javier Puerto
Oct 07, 2024 -
Covert Chrysler Dodge Jeep RAM Bee Cave responded
Thank you for your fantastic review! We’re thrilled to hear that you had an outstanding experience at Covert CDJR Bee Cave. Our team takes pride in providing friendly service and making the car-buying process enjoyable from start to finish. We appreciate your recommendation and look forward to helping you or anyone you send our way in the future! Enjoy your new vehicle!
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