Connie Shivley

Start with the good: the sales process wasn't horrible. The salesperson was easy to work with despite not being able to make decisions on their own- every negotiating point had to be run through the sales The salesperson was easy to work with despite not being able to make decisions on their own- every negotiating point had to be run through the sales manager. But that seems standard most places now. I will say other salespeople I encountered ranged from less than helpful to outright rude (looking at you, lady who stopped answering my simple questions after I said I was already working with a salesperson). Now the bad: Absolute garbage communication, while also never leaving you alone! They will absolutely bombard you with emails from multiple people, even if you're already working with a back of house person. After the sale, expect emails and phone calls about service, "technology training", surveys, extended warranties and more. The hilarious part is if you ask for more info on one they somehow manage to never send it! Totally annoying and unnecessary. Finally, the kicker for me getting my registration paperwork. The finance person said I'd get a call the following week with that and title. Three weeks pass and I never received a call, text, or email about it (but plenty trying to sell me more crap). I finally call and that person is off that day. Okay. I try calling the salesperson. Also off, but on their day off texts me to see what's up, calls the office, and verifies the paperwork has been ready FOR WEEKS. So now I'm stuck scrambling to get everything else done for registration with less time. Overall, your mileage may vary here. It's worth noting two other dealerships were willing to match the price I got from this one, so maybe the service is better there. I'll find out next time when I don't buy here again. More

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I was very satisfied with my experience at this dealership. My sales contact (Husein) was very friendly and took time to answer all of my questions and accommodate my needs in order to complete the dealership. My sales contact (Husein) was very friendly and took time to answer all of my questions and accommodate my needs in order to complete the purchase of my new vehicle. I have also come back for the additional services the site offers, and everyone has been very customer-service focused and attentive. I would recommend this dealership to others. More

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Everyone in the store very pleasant and helpful, glad to see that they didn’t dodge you if you had a question, super friendly and helpful see that they didn’t dodge you if you had a question, super friendly and helpful More

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Sales staff are very knowledgeable and the facilities have plenty of amenities. The service group is fantastic and great to work with. have plenty of amenities. The service group is fantastic and great to work with. More

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Great buying experience. The people were very nice and knowledgeable. The staff from the young lady at the front desk, to the salesman to the finance lady were great to work The people were very nice and knowledgeable. The staff from the young lady at the front desk, to the salesman to the finance lady were great to work with. More

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An excellent experience that was unexpected. All of the staff that we dealt with were knowledgeable, professional and very helpful. We were expecting a more confrontational and it was anything All of the staff that we dealt with were knowledgeable, professional and very helpful. We were expecting a more confrontational and it was anything but that. More

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Very positive experience. Wendy James went above and beyond to be helpful and supportive of my purchase. Everyone I dealt with at SH Subaru was friendly and knowledgeable. Wendy James went above and beyond to be helpful and supportive of my purchase. Everyone I dealt with at SH Subaru was friendly and knowledgeable. Glad that I returned for my second Subaru purchase. More

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Great selection of subis. Staff treated me like family, answered all my questions. Service department let's you know everything about your car. Recommend for all your subi nee Staff treated me like family, answered all my questions. Service department let's you know everything about your car. Recommend for all your subi needs. More

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Quick and easy transaction, have a large selection of outback, and exact one we wanted. Recommend stopping if your looking for a subaru. Even if your just looking, give them a try outback, and exact one we wanted. Recommend stopping if your looking for a subaru. Even if your just looking, give them a try More

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Tremendous Team/ Our Salesperson, Mr. Darius Alford was Exceptional- Very Professional, Polite and Very Knowledgeable regarding the Entire Subaru Line. Darius Alford was Exceptional- Very Professional, Polite and Very Knowledgeable regarding the Entire Subaru Line. More

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