Conner Wright

I dropped off my car for a "appointment" and was told the service could take a day and that I need to leave the car over night. Then I was called after I got home and told the service team won't even start o service could take a day and that I need to leave the car over night. Then I was called after I got home and told the service team won't even start on it for 3 days. I don't know what the whole use of an appointment is. They may think it's a valid argument to say that we told you it's only for drop off, but think about what that means for the customer. Esp., if I have to stay without a car for 4, 5 days. At a minimum, I should have been told that they can't start working on it for 3 days, before I was sent home, which is 30 min away. The Service agent was very confrontative when I brought up my concerns and when I asked if I could at least get the NACS cable, since I already wasted all this time. Other service agents were very helpful and courteous on my previous visits. More

Report | Print

Conner was my service representative and he is extremely knowledgeable and helpful! I've had issues at this location but this time Conner made the entire service and visit very smooth and easy. knowledgeable and helpful! I've had issues at this location but this time Conner made the entire service and visit very smooth and easy. More

Report | Print