Concepcion Martinez

Kia of Carson is trying to rip you off. Read this before you go. I worked with a salesperson named Concepcion. Their website listed the 2027 Telluride Hybrid EX FWD at $48,910, but after Read this before you go. I worked with a salesperson named Concepcion. Their website listed the 2027 Telluride Hybrid EX FWD at $48,910, but after a test drive, once I was already invested in the process, I was quoted $53,875, nearly $5,000 more than their own advertised price. They printed out a piece of paper with a lot of numbers on it, not clearly broken down, and when I asked to take it with me, I was refused. That should be a red flag for anyone shopping here. I pushed for a clear itemized document anyway, and once I finally got one in writing, I could see exactly what they were doing. What followed was a long back and forth because the math simply did not add up. Concepcion sent me a picture of a quote on her computer screen, and going through it line by line, I found they were listing discounts and rebates that were never actually being subtracted from the amount I would be financing. When I pointed this out, she insisted this was normal practice. It is far from normal, and in my understanding, it may actually be illegal. This kind of pricing may violate California consumer protection law, specifically the Unfair Competition Law (Business and Professions Code Section 17200) and the Consumer Legal Remedies Act (Civil Code Section 1770), both of which address advertising a discount that isn't actually applied to the price. When I asked them to remove an add-on I never requested, I was told it wasn't possible. I brought all of this directly to their General Sales Manager, Steve Shaban, and the price still didn't move. I've since filed complaints with Kia corporate and the state. Kia corporate sent back a generic boilerplate response, so I'm not expecting much to come of it, but I wanted other buyers to have this information before walking in. After leaving Carson, I went to Kia of Cerritos and worked with Serbie instead. Completely different experience: upfront pricing, an honest itemized breakdown, and no games. Cerritos priced the identical vehicle at $47,785, over $6,000 less than what Carson tried to charge me. I ended up buying my Telluride from Serbie, and it was the easiest, most transparent car buying experience I've had. If you're shopping for a Kia, save yourself the headache and go see Serbie at Cerritos instead." More

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Concepcion and Kia Carson were very helpful and attentive to all my needs and wants, and made my car buying experience a pleasant one . to all my needs and wants, and made my car buying experience a pleasant one . More

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Amazing dealership and friendly experience, very straight forward and easy deals they don’t waste your time and make sure you get the best deal. forward and easy deals they don’t waste your time and make sure you get the best deal. More

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Conception was amazing she explains everything in a detailed manner and was able to help us get the best deal possible detailed manner and was able to help us get the best deal possible More

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Concepcion was personable and answered my multiple questions clearly. She made car buying an easy and Smooth process questions clearly. She made car buying an easy and Smooth process More

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It has been a pleasure to have had conception help us out with our new lease and very attentive with all our questions we had. with our new lease and very attentive with all our questions we had. More

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Kia of Carson is really good. Concepcion is really nice and professional. She really looks out for her clients/customers. I enjoyed my experience. Would highly recommend Kia of Ca Concepcion is really nice and professional. She really looks out for her clients/customers. I enjoyed my experience. Would highly recommend Kia of Carson. More

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Conception had great customer service. Good experience . Good experience overall. I would recommend kia Carson Good experience . Good experience overall. I would recommend kia Carson More

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Concepcion was knowledgeable, patient, and genuinely helpful, making the entire process stress-free and easy to follow. helpful, making the entire process stress-free and easy to follow. More

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