Collin Romer
Collin Romer at Dana Ford Lincoln

Collin Romer | Page 66

Service Advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.8
673 Reviews
4.8

673 Reviews

Write a Review

673 Reviews of Collin Romer

May 20, 2021

Dealership Rating
Employee Rating

Service staff was great! Especially Katie for making it happen!!!! Had a bit of a hard time at first obtaining a loaner however it all worked out More

by amilia221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Katiey Choi, Jasmine Jackson, Michael Varela

May 21, 2021

Dana Ford Lincoln responded

We're glad we could work everything out! Thank you for your 5-star review of Dana Ford! We greatly appreciate it.

May 20, 2021

Dealership Rating
Employee Rating

My experience at the service center was great from begin to end. Haz who was my service specialist was fantastic. He went above and beyond to make sure I was good. He also kept me updated n what was happeni More

by yiorgo75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Patrick Ciotola

May 20, 2021

Dana Ford Lincoln responded

We are so glad to hear that you had a great time working with our team at Dana Ford! Thank you!

May 18, 2021

Dealership Rating
Employee Rating

Reasonably quick and exceptionally personable service. Spacious, clean, and covid-appropriate waiting room. Very sweet to my squirrelly three year old. Thanks Collin and Loida! More

by aadylenski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Loida

May 19, 2021

Dana Ford Lincoln responded

You are so welcome! We are thrilled that our team at Dana Ford could help your family out!

May 13, 2021

Dealership Rating
Employee Rating

Service advisor Collin kept me updated on progress of repairs and when my vehicle would be ready for pick up. Very happy with quality of repairs and time it took to make repairs . More

by lawman823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2021

Dana Ford Lincoln responded

We're glad Collin and our team could take care of everything! Thanks for choosing Dana Ford!

May 11, 2021

Dealership Rating
Employee Rating

Collin provided excellent service at my last service visit on my 2014 Escape. He was very personable. He gave me accurate info re: what the vehicle needed, price, completion estimate and pick-up. I'd More

by 9of9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 12, 2021

Dana Ford Lincoln responded

We are so happy to hear that Collin took such great care of you and your car! Thank you for choosing Dana Ford!

May 01, 2021

Dealership Rating
Employee Rating

I think if you're asking for a review I should not have to write 25 words to tell you that the dealership did a good job. The 5 stars should be enough but thank you for the inconvenience. Great work More

by aaschettini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Danielle Barbaria, Katiey Choi, Patrick Ciotola, Patricia Farag, Jasmine Jackson, Michael Varela

May 04, 2021

Dana Ford Lincoln responded

We are so glad that Dana Ford provided a 5 star experience!

May 01, 2021

Dealership Rating
Employee Rating

Well after having my car for over a month and a half and prety much lying to me the whole time. They finally changed a seal that was leaking. Telling me my torque converter was bad and on backorder which n More

by GCHASE3370
Recommend Dealer
No
May 17, 2021

Dana Ford Lincoln responded

We're sorry to hear you didn't enjoy your service experience. We strive to provide a better visit for our customers and we regret to see that wasn't the case this time for you. I would like the chance to turn things around and improve your rating if you have the time to reach out to me. Please contact me at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

April 30, 2021

Dealership Rating
Employee Rating

It took them a month and a half to change a seal in my transmission. After lying to me the whole way. extremely displeased not happy More

by GCHASE3370
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
May 17, 2021

Dana Ford Lincoln responded

Thank you for your honest feedback. We sincerely apologize for the long wait. Sometimes things are delayed and we are sorry for any inconveniences this may have caused. Please reach out to me directly if you wish to discuss this any further, Keith Curran - Service Director - 718-983-8700 ext 297

April 26, 2021

Dealership Rating
Employee Rating

It is most efficiently run. My appointment was for 9 a.m. we were out by 10 a.m. The person who took care of us was friendly and courteous. He explained everything and we never felt at a loss as to wha More

by jiervese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 27, 2021

Dana Ford Lincoln responded

We are grateful to have your business! Thanks for taking the time to leave us a review! - The Dana Ford Team

April 21, 2021

Dealership Rating
Employee Rating

I had my A.C. Vent replaced and everything in my car is working as it should be. Making my appointment was easy . The service department attended my car as soon as I drove up to the service department. More

by f.fennimore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Katiey Choi

Apr 22, 2021

Dana Ford Lincoln responded

There’s nothing like seeing a great review on our page! Thank you! We're so glad our team provided five-star care and has helped make your appointment so easy! See you again next time! - Dana Ford

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