Collin Mello

I was missing a bolt on the steering stabilizer after it was replaced under a recall. I had a coolant leak I found after it was dripping from the frame rail and created a puddle. No one told me that was replaced under a recall. I had a coolant leak I found after it was dripping from the frame rail and created a puddle. No one told me that it had a coolant leak. I was told by the service writer that they don’t tell everyone everything that’s wrong with the vehicle. Since I was in for an oil change and fuel filters on my diesel truck that’s all they worried about. the service writer told me that people get mad when they nit pick every thing that’s wrong with the vehicle, and since my truck has almost 200k miles they weren’t concerned. A coolant leak is something that a customer would want to know about. Since they don’t seem concerned with serious problems on customers vehicles I will take my truck elsewhere for service. I will likely not take my truck to Ford any longer. I have used ford for 90% of the services I have had done to it and that ends with this experience. If I do go back to a ford dealer for service I will not take it back to Ferrando. More

by MLCOLLIER24 Verified Customer Verified Customer

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Courtesy and efficiency from start to finish. Extremely pleased with the process and the entire Ferrando crew. Extremely pleased with the process and the entire Ferrando crew. More

by Jim Verified Customer Verified Customer

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The service department was very helpful and a please to do business with. Very accommodating do business with. Very accommodating More

by JohnPatterson04 Verified Customer Verified Customer

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Everyone in the service department is friendly and helpful and the mechanics are top notch helpful and the mechanics are top notch More

by Ford SUV Verified Customer Verified Customer

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I have buying or leasing vehicles for over 28 years from this Dealership. Things have Changed over the years but it's still a good Dealership. this Dealership. Things have Changed over the years but it's still a good Dealership. More

by LBARRICKLOW Verified Customer Verified Customer

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Have always had great service at Bob Ferrando Ford. Great communication from the service team. Great communication from the service team. More

by Sallyh391 Verified Customer Verified Customer

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The people in the service department are some of the best, from the service manager to the mechanic. I WILL NOT TAKE MY CAR ANYWHERE ELSE! best, from the service manager to the mechanic. I WILL NOT TAKE MY CAR ANYWHERE ELSE! More

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Easy to schedule an appointment, on time service and thorough explanation of work performed. Will be using again… thorough explanation of work performed. Will be using again… More

by yonkoj Verified Customer Verified Customer

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Service went well out in an hour no issues recall still open for lack of parts open for lack of parts More

by Brenda Verified Customer Verified Customer

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Always receive great service at Ferrando Ford Arlen always does a great job Very knowledgeable and great to work with Best dealership team ever always does a great job Very knowledgeable and great to work with Best dealership team ever More

by steve.danowski Verified Customer Verified Customer

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