Collin Mello
Collin Mello at Bob Ferrando Ford

Collin Mello | Page 14

Service Advisor

Bob Ferrando Ford

8868 Ridge Rd
Girard, PA 16417

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4.8
382 Reviews
4.8

382 Reviews

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382 Reviews of Collin Mello

January 14, 2025

Dealership Rating
Employee Rating

Wouldn’t even help with replacing the defective seatbelt Submitted but could have stated the dealership could help somehow after spending over $100.000 this year 2024. Will not give dealer any more of our More

by miller.allen0440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Arlen Bird, John Barney

Jan 15, 2025

Bob Ferrando Ford responded

We are sorry to hear that you will no longer come to the dealership over your seatbelt issue. As we let you know before we submitted your warranty claim to Ford, animal damage (dog) is not covered under a vehicle warranty. When you brought the vehicle back for us to look at the four out of five chewed-up seatbelts we also noticed the area behind your back seat and the very chewed up items including a storage area protector. As we let you know, this type of damage is normally covered under your vehicles comprehensive policy as rodent damage is. As we suggested, you can talk to you insurance company and let the adjuster give you his opinion on what happened. We are sorry we are losing you as a customer due to an easy insurance fix and your dog. We appreciate you and your business and hope this changes.

January 14, 2025

Dealership Rating
Employee Rating

I was very thankful that the flat tire could be repaired at a reasonable charge. All of the 3 other tires were also low. Now I have good AWD traction back! More

by Bonnie123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 11, 2025

Dealership Rating
Employee Rating

Very friendly and knowledgeable did work on time. It’s my go to place for my escape More

by GOTOMAN51
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

January 10, 2025

Dealership Rating
Employee Rating

BOB Ferrando is the best! Service parts and sales all treat you like your there only customer! Thanks Bob Ferrando Ford! More

by TDOOLY2009
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Haas, Paul Dedionisio, Arlen Bird, John Barney , Terry Delfft, Ryan Flanagan

January 09, 2025

Dealership Rating
Employee Rating

I appreciated the evaluation of my battery and quick oil change and tire rotation. I was pleased that Ford replaced the battery under warranty without charge. More

by clyde.l.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

January 03, 2025

Dealership Rating
Employee Rating

Great service great people. great great great great great great great great great happy new year More

by JOHN.VOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney , Edward Cooley

December 30, 2024

Dealership Rating
Employee Rating

Always great service and they always explain everything they are doing. Never any pressure to buy or unnecessary repairs being suggested or made either. More

by klmnurse101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

December 24, 2024

Dealership Rating
Employee Rating

Oil change & tire rotation . checked on recall will get back with theme after the 1st of the year More

by andysallie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Dedionisio, Arlen Bird, John Barney , Edward Cooley

December 24, 2024

Dealership Rating
Employee Rating

They are very nice , very helpful, and quick. I can make other appointments and not be put behind. More

by Wally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2024

Wally responded

I really like how i treated here.

December 20, 2024

Dealership Rating
Employee Rating

I appreciated the service Bob Ferrando Ford world gave me. They analyzed my battery, discovered that it was bad and that I’d only had it for two years. No charge! More

by clyde.l.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

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