Colin Whisenant
Colin Whisenant at Serra Chevrolet
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Colin Whisenant

Service Advisor

Serra Chevrolet

1170 Center Point Pkwy
Birmingham, AL 35215

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3.3
36 Reviews

Dealership Experience

2 yrs, 6 mos

Industry Experience

2 yrs, 6 mos

Languages Spoken

English English

3.3

36 Reviews

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36 Reviews of Colin Whisenant

April 21, 2024

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Employee Rating

Enjoyed getting my service with the Serra team. Great, friendly, and precise. Thanks Serra Team! More

by Jessica.king
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 23, 2024

Serra Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership, Jessica! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Serra Chevrolet Birmingham Team

December 21, 2023

Dealership Rating
Employee Rating

Shady at best. Crap work, no communication, they don’t care about anything other than putting money in their pockets. Zero regard for customer satisfaction or safet More

by LT
Service Price Transparency
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Recommend Dealer
No
Dec 22, 2023

Serra Chevrolet responded

Thank you for your feedback. Here at Serra Chevrolet Birmingham, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Serra Chevrolet Birmingham Team

Dec 22, 2023

LT responded

I have repeatedly tried to communicate with your staff. I have been told so many times that I will be called back. Mike Battle is the worst and will not communicate, will not answer or return calls or emails! My brakes literally went out on the car I bought here (due to a crap brake job done by your technician) nearly causing a serious accident with myself and MY CHILDREN in the car and Mike didn’t seem to care at all. From the time I traded my car in (Oct 25th) until early December I was without a car completely due to the crap cars you guys sold me! Your dealership refused to get me a loaner or a rental, leaving me without a vehicle with three children! The car you sold me is STILL having issues, but I’m honestly terrified to let your staff even touch it. Matt in service used to communicate with me, and now he won’t either. He refused to replace the wheel on my vehicle that is damaged due to the horrible brake job that your technician did. Everything to do with Serra has been awful!!!!

October 01, 2023

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They sold me a lemon and would not do a 72-hour trade in I eventually had to call the bank and have them write off my loan because I told them I wasn't going to be able to pay for a car that I wasn't able t More

by floracraig63
Service Price Transparency
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Recommend Dealer
No
Oct 05, 2023

Serra Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 20, 2023

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Serra is a classy organization, people go out of there way to be nice and very attentive More

by contadherlong
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Recommend Dealer
Yes
Sep 22, 2023

Serra Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Serra Chevrolet Birmingham Team

September 02, 2023

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Overall I am pleased with the results of getting the air bag repaired. Thank you More

by jhclements
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Recommend Dealer
Yes
Sep 05, 2023

Serra Chevrolet responded

Thank you for taking the time to write this review. We are pleased to hear that our staff was able to provide an efficient and overall positive experience. Sincerely, The Serra Chevrolet Birmingham Team

July 30, 2023

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I am satisfied with the way I have been treated on that day thank you More

by clarjudkins
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Recommend Dealer
Yes
Aug 02, 2023

Serra Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

July 28, 2023

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Your servers were very great 1 to 10. I’ll give you 10 keep up the great work More

by Jessewarren
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Recommend Dealer
Yes
Aug 01, 2023

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

July 20, 2023

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It's not good I would won't commit on the subjcet at this time More

by mzsmith51
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Recommend Dealer
No
Jul 21, 2023

Serra Chevrolet responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Serra Chevrolet Birmingham Team

July 13, 2023

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We had an unexpected break down while traveling. Serra got us in the next morning first thing and had us back on the road quickly. I appreciate their hard work on short notice. More

by mlambdin0
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Service Communication
Recommend Dealer
Yes
Jul 13, 2023

Serra Chevrolet responded

Thank you for leaving us this great review! We are glad we could get your vehicle all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Serra Chevrolet Birmingham Team

July 08, 2023

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Good service you don't have to wait long for a oil change. The staff is friendly and waiting room is clean More

by wykeithawilliams.ww
Service Price Transparency
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Recommend Dealer
Yes
Jul 11, 2023

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

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