Colin Lewin

The best car dealer in the world I love billkay chevy the best place in the world thanks best place in the world thanks More

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Stereotypical used car dealer experience, lie to get people in the door and then pull the rug once enough of the customer's time has been wasted. It started off ok - Because I'm not local to the deale people in the door and then pull the rug once enough of the customer's time has been wasted. It started off ok - Because I'm not local to the dealership, I worked out critical details with them in advance, including the specific vehicle, that it was eligible for the federal used ev tax credt and I would be using it, price before and after the tax credit, and the fact that I was using outside financing. We set a time for me to go in to the dealership to buy the car, with the understanding that I was driving across the state to get there. This is where things started going wrong. As I was about halfway across the state on my way to the dealership, they emailed me advising that they just realized their staff who can process the federal tax credit weren't in at the time we had scheduled my appointment, and could I please come the next day instead. Since I was already halfway there, I said I would still show up tonight, take the car for a drive, and get a room overnight to complete the sale in the morning. When I arrived at the dealership, the test drive went well, so we sat down to review the details inside. The salesman tried to give me trouble over the outside financing, saying that contrary to what I was told via email he couldn't sell the vehicle to me unless I drove back to my local bank and picked up a bank check for the total purchase price. (Note that the exact total including tax/title/registration etc hadn't been disclosed in advance, so it wasn't possible for me to bring a check for the exact amount at this point.) After the salesman got up to check with his manager a few times, the manager came over and said it wouldn't be an issue, they were fine getting the payment via wire or fedex from the bank. So, all good, but we still have to come back at 10am to finalize things while the right people are there. We go get a room for the night, and are getting ready to go back to the dealership, when at 9:36am I get a call from the salesman. Turns out, he was wrong, and the vehicle in question doesn't qualify for the federal credit because (insert nonsensical reason here.) So, the 3 hours we spent driving there, then the hotel room we had to get because they scheduled an appointment for a time when they couldn't actually do what the appointment was for, plus the 3 hours we would spend driving back home, was all wasted time and money because this dealer's staff either outright lied or was simply incompetent and had zero regard for their customers time and money. More

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Bill Kay dealership is very professional and easy to work with. We worked with Steven Vitogannis during the car purchase and he answered all our questions. with. We worked with Steven Vitogannis during the car purchase and he answered all our questions. More

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I wanted to thank Blake the service manager for getting my car back to me in a timing manner. He knew I needed it for the weekend and went out of his way to accommodate me. Everything went very well. my car back to me in a timing manner. He knew I needed it for the weekend and went out of his way to accommodate me. Everything went very well. More

by dbrownsr6124 Verified Customer Verified Customer

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Bill Kay Chevrolet in Lisle has earned my 5 star review. My son called on my behalf and spoke with Colin regarding a new arrival of a 2024 C8 Z06. Colin confirmed the vehicle was available and let him kno My son called on my behalf and spoke with Colin regarding a new arrival of a 2024 C8 Z06. Colin confirmed the vehicle was available and let him know he would have it ready if we were coming in to see it. Upon arriving we met Colin and he showed us the car, answered questions, started it up and allowed us space to inspect the car without any pressure. The buying process was fast and easy. I was treated with the highest professionalism from everyone in the buying process. Before I knew it I was taking delivery and driving away in my brand new 2024 Z06. My experience was great and I highly recommend this dealership. More

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I had a great experience at this dealership! It was my first time purchasing a car and I appreciated Colin's patience and help throughout the process. He was easygoing, respectful, and accommoda It was my first time purchasing a car and I appreciated Colin's patience and help throughout the process. He was easygoing, respectful, and accommodating. Thank you, Colin! I have been loving my new Trailblazer! :) More

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We're ready for my appointment on time. Answered questions I asked and helped pair phone and Google maps with car and phone Answered questions I asked and helped pair phone and Google maps with car and phone More

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Fast & simple process. Worked everything out prior to showing up so all I needed to do was sign & go Worked everything out prior to showing up so all I needed to do was sign & go More

by Oplawski1980 Verified Customer Verified Customer

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Went in to test drive a vehicle, was not the vehicle for us but we were hoping to continue the relationship to find what we wanted. The process and conversation could not have gone worse. Sales rep was rude us but we were hoping to continue the relationship to find what we wanted. The process and conversation could not have gone worse. Sales rep was rude, cocky and more of a heckler than anything. Would not recommend this dealership to anyone in the area. More

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The staff was very kind and knowledgeable on the Chevrolet line of Products. I would use this dealer again. Chevrolet line of Products. I would use this dealer again. More

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