Coleman Hoyt

Cooper Manning was extremely helpful and knowledgeable. Helped with recommendations on parts. He went above and beyond to help. Whatever you are paying him surely is not enough. Helped with recommendations on parts. He went above and beyond to help. Whatever you are paying him surely is not enough. More

Report | Print

Woman finally comfortable working with dealership on her own I think the best accolade I can give Acton JEEP is that I can work directly with them to purchase a vehicle. They are honest, friendly, responsive an I think the best accolade I can give Acton JEEP is that I can work directly with them to purchase a vehicle. They are honest, friendly, responsive and patient. I am so happy with Wade Tyler who took time to answer a lot of my questions and to also proactively share information about the new vehicle. More

Report | Print

The deal that wasn't a deal...then was Long story short. I thought I had a deal at a certain price, went to the dealership, found out they couldn't get any closer than $1100 to the price. A Long story short. I thought I had a deal at a certain price, went to the dealership, found out they couldn't get any closer than $1100 to the price. After posting a review and numerous emails back and forth with the Coleman Hoyt, the president of the company, we were able to agree on a new price that was about $500 off the original price I thought I was getting (but still a better price than any other dealer I worked with). While the price I settled on was more than I had originally thought, I am pleased with the vehicle and very impressed with the lengths that Mr. Hoyt has gone to to understand my issue with how I thought I was treated. Mr. Hoyt was very polite, professional, listened to my grievances, and was interested in coming to an agreeable solution. He has gone to great lengths to make sure everything with the vehicle is as it should be including sending me tools to install a spare tire and delivering the vehicle to Maine (from Mass) for free. More

Report | Print

They were very fair and accomodating Everyone I dealt with was nice. I felt the pricing was great. I had a lease from a different dealership to turn in and they handled it all for me. Everyone I dealt with was nice. I felt the pricing was great. I had a lease from a different dealership to turn in and they handled it all for me. More

Report | Print

Excellent Management and Service Recovery I have never purchased a car from this dealership but have experience some pretty slow service here in the past in the Service Department. I would def I have never purchased a car from this dealership but have experience some pretty slow service here in the past in the Service Department. I would definitely recommend you make an appointment even if you are going in for an oil change as it can take quite a while to get through. That said, I recently had a further issue after an oil change (damage caused by a service rep, though definitely an honest mistake) that I had to escalate up to management. Coleman, the president, responded to me late on a Friday and e-mailed with me back and forth past midnight, talking about the issue and showing great empathy for my situation. While the front-end reps in Service did not want to take responsibility (I understand them wanting to protect their business), Coleman was great in listening to my story and working towards a resolution. He put me in touch with Chris, the Service Manager, who was prompt and friendly. I brought my car back in for him to take a look at and he quickly agreed to take care of the issue, and was great with communication to get it all resolved. I was certainly upset when this all began but Coleman and Chris were excellent at service recovery and really helped to put me at ease. I am happy to have the broken piece replaced and feel comfortable continuing to do business with Acton Dodge More

Report | Print

Excellent customer service, no hassle! Just bought a new Jeep Grand Cherokee the Acton jeep dealership. Had a wonderful stress free buying experience. Kind and knowledgeable staff, especi Just bought a new Jeep Grand Cherokee the Acton jeep dealership. Had a wonderful stress free buying experience. Kind and knowledgeable staff, especially Wade, my sales person. Incredibly patient, and wonderful to work with. Coleman the owner is an honest and kind and amazing to work with as well. Highly recommend this dealership. More

Report | Print

Bought a Jeep Renegade Mike Gerber was wonderful. Since few people buy vehicles with manual transmission anymore, Mike had to search for one. He was able to get the one I wa Mike Gerber was wonderful. Since few people buy vehicles with manual transmission anymore, Mike had to search for one. He was able to get the one I wanted in a very quick time. He also helped me get an additional tire, jack, and key. He was always friendly and professional. More

Report | Print

great dealership I just wanted to let you know what a great bunch of employees you have working for you. This is my second jeep wrangler in a year we bought from your I just wanted to let you know what a great bunch of employees you have working for you. This is my second jeep wrangler in a year we bought from your dealership. My husband and I bought the wrangler for our daughter and I have to tell you it was a pleasure working with Wade, Brian and Marion. We did a special order and Wade and Brian went over everything with us and making sure we did not forget anything and explained the time frame to receive it. Then when it was time to do the paperwork Marion went over everything with my daughter since it was going to be in her name and explained everything to her. Again thank you.. More

Report | Print

Very helpful! Coleman went above and beyond to help me with my questions! Very impressed! Thank you! Will be coming in soon for a test drive on some new jeep grand Coleman went above and beyond to help me with my questions! Very impressed! Thank you! Will be coming in soon for a test drive on some new jeep grand cherokees! More

Report | Print

Owner is conscientious and involved While I was not overwhelmed with their pricing (average), it is obvious that this is a dealership that cares about customer service. Thanks to Mr. Ho While I was not overwhelmed with their pricing (average), it is obvious that this is a dealership that cares about customer service. Thanks to Mr. Hoyt for standing by his employees and his customers. During negotiations for a new Jeep, Mr. Hoyt became personally involved in order to resolve a misunderstanding. I would wager that, if your issue is a reasonable one, this dealership will work honestly with you. More

Report | Print