Cole Findley

City Ford staff was very helpful and contacted me within minutes of my placing an interest online for a Ford Maverick on their lot. They verified that the truck I was looking at online was indeed on their minutes of my placing an interest online for a Ford Maverick on their lot. They verified that the truck I was looking at online was indeed on their lot and available for me to test drive. No high pressure selling was very much appreciated. More

by Larry Wellington Verified Customer Verified Customer

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Cole (our sales rep) was very friendly and not pushy, even though he was busy. The problem is that we were informed that the car qualified for the EV tax credit and did all of our financial planning with even though he was busy. The problem is that we were informed that the car qualified for the EV tax credit and did all of our financial planning with that in mind. However, after agreeing to to the purchase price, we were informed it didn't qualify. So instead of thinking we were going to negotiate down a bit from the purchase price, we ended up buying for a few thousand MORE than we'd anticipated. I don't feel like the dealer did a great job making that right. More

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We visited at least 4 dealerships in the area & came away unsatisfied with the unprofessionalism & their lack of knowledge about the products they sell. When we visited City Ford in Columbia City, the 1st pe unsatisfied with the unprofessionalism & their lack of knowledge about the products they sell. When we visited City Ford in Columbia City, the 1st person we met was Cole. He was polite, professional, articulate, & knowledgeable about the particular vehicle we were looking for. And the dealership as a whole, everyone seemed professional & we appreciate that. As a business owner I understand the importance of quality product & good service. We look forward to doing future business with City Ford. Thanks! More

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Cole Findley & The Entire team at City Automall - Chevrolet/Ford was exceptionally helpful. Not only did Cole and team listen to what we were looking for, but they also found it and brought it thei Chevrolet/Ford was exceptionally helpful. Not only did Cole and team listen to what we were looking for, but they also found it and brought it their location for us to view. Once we knew it was what we wanted the process was straight forward fast and simple. Cole Findley Took time to Go over the entire truck with us. showing us how to navigate the complex touch/voice activated screen for access to all the bells & whistles. Then took time to test ride truck and explain the different mode settings. We are very happy with the knowledge they shared & their service. C. Kirkwood More

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The deal ship was very friendly from the receptionist to meeting Cole. Cole was very helpful in making the process go smoothly and and efficiently. meeting Cole. Cole was very helpful in making the process go smoothly and and efficiently. More

by jmasteinau Verified Customer Verified Customer

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Cole Findley was a excellent Sales Counselor. We initiated a online purchase of a used car because of our downstate residence. Cole was very prompt on followup of responding to text, phone, and We initiated a online purchase of a used car because of our downstate residence. Cole was very prompt on followup of responding to text, phone, and email the first day the car was listed. He provided a video with explainations of operation; pictures and a copy of carfax before they were available on website. He continued very professional, even after the pricing info became available and I advised that we wouldn't continue. When we purchased the car; he had it prepped and showed running car and demonstrated functions before the test drive. Cole is a very positive, friendly, a excel listener, and responsive. He did not "oversell" or make me uncomfortable at any time. Danny, Sales Manager, was so helpful in followup and response. Very welcoming in person at the dealership and courteous in explaining the process to get us thru the paperwork in purchasing the car. Thanks again for making this happen for me. More

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It was a smooth vehicle buying experience. I felt that I got a fair deal. And the staff was very easy to work with. I felt that I got a fair deal. And the staff was very easy to work with. More

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Stopped out to see what they had. Cole met me on the lot and was never pushy. Very informative and look forward to being back. Cole met me on the lot and was never pushy. Very informative and look forward to being back. More

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A friend that had bought recently recommended we go talk with Cole about helping us out of our situation! He was great and such a refreshing person. Never once pushed us and constantly made sure our questio with Cole about helping us out of our situation! He was great and such a refreshing person. Never once pushed us and constantly made sure our questions were answered. More

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Cole was fantastic. Very Professional and courteous! All around good experience buying a New Ford. Very Professional and courteous! All around good experience buying a New Ford. More

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