Cole DeCourcey

Dealership was 3 hours away from us. We discussed the trade in prior to me making the drive. I took pictures of the vehicle tires close up and condition of the vehicle with all applicabl We discussed the trade in prior to me making the drive. I took pictures of the vehicle tires close up and condition of the vehicle with all applicable lights and condition of the vehicle. They offer me $21,000 for the vehicle if I make the drive over. I make the drive arrive at the dealership for what should have been an easy transaction and they decide to only offer $18,000 for the trade in. In addition the vehicle was not as pictured. The road chips on the Tesla and chip in the glass was covered up in the photos by angles they took the pictures with. In addition the vehicle has the charging kit but didn’t have the charging cord that comes with the kit. Kit was pictured in the ad so the assumption was it would be complete. The previous owner had not been deactivated from the car so the car was not ready to be transferred to the new owner without an additional stop to Tesla, and the previous owner has an issue so the Tesla charging stations would not have been available upon purchase of the vehicle. This dealership has no ethics and will say whatever to get you into the dealership just to attempt to change the deal. Total waste of time. I recommend shopping at a reputable dealership who actually value a customers time. I have since received a trade in value of $21,000 at a different lot. Buyer beware of the used car tactics. More

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Cole was great! Zero pressure and let us take the time we needed to make sure the vehicle was a good fit for our family (unlike some salesmen who demand you make a c Zero pressure and let us take the time we needed to make sure the vehicle was a good fit for our family (unlike some salesmen who demand you make a choice on the spot)! Would happily shop here again and go straight to Cole for all our car and auto parts purchasing needs! JJ, the manager, helped with my trade valuation and made sure we got a fair price! He was very fair and went the extra mile for us. Daniel in Finance explained every step of the loan and made sure I knew the important items. Also explained the warranty coverage and service options but did not pressure me into anything I didn’t want. More

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