Colby Terry

I had a wonderful experience at Cavender Nissan. Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every em Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every employee from Charlie to Nikki in finance were very helpful! More

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I got a used vehicle for my son. Getting approved and sales portion was fast. They even delivered it to my work for me. Getting approved and sales portion was fast. They even delivered it to my work for me. More

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Purchased a new vehicle over the phone and it was a great experience. Had the vehicle ready to go before I came in! experience. Had the vehicle ready to go before I came in! More

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To be honest, I feel to be the victim of a bait and switch. I had originally looked at a Nissan Sentra on Saturday 09/21. On the test drive, I informed the sales person (Jakob) of my list of needs (bli switch. I had originally looked at a Nissan Sentra on Saturday 09/21. On the test drive, I informed the sales person (Jakob) of my list of needs (blind spot detection, rear camera, adaptive cruise control, satellite radio, heated seats, 360 camera, and rain sensing wipers). Jakob informed me, in order to get these features, I would need to look at the Nissan Altima which is a different in price of roughly $8000.00 After agreeing to a test drive, Jakob was pulled away and replaced with Charlie to join me for the test drive in the parking lot. It being very late in the day to complete the paper work, decided to return on Monday. After work on Monday I returned to the dealership, signed all the paperwork and led over to my new car. Imagine my surprise when I asked for a demonstration how some features worked to be told the car did not have it. Of my list of wants, the only features the vehicle had was satellite, rear camera, and blind spot detection. I reached out to Carina Hernandez, the dealerships "Owner Loyalty Manager", on Friday 09/27 via email to voice my concerns. Shortly after 4:28 pm, Jakob called me and profusely apologized for his mistake in not communicating the list of features I wanted to Charlie and Colby. He stated he would speak to Colby to discuss a possible solution and to expect a call within 10-15 mins. A call that never came. I then reached back out to both Carina and Colby via email this morning (09/28). The offered solution was to trade in the car I purchased on Monday for another trim level that. However, they would only provide a trade value of $25,000.00 although my investment (down payment, trade, and amount financed) is currently $34,000.00. Basically a loss of $9,000.00 I protested to this offer and was basically told it was all they would offer to resolve the issue. Buyers beware! After diving deeper into past reviews on this site and others, it appears this situation and proposed resolution is common with this dealership! I plan on filing a complaint with the FTC and Attorney General. More

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My car was totaled so I have been on the hunt for a new car. I get approved with my credit union for an amount that I am comfortable with also a FANTASTIC APR. initially I wasn't going to go to this dea car. I get approved with my credit union for an amount that I am comfortable with also a FANTASTIC APR. initially I wasn't going to go to this dealership as I've been looking for a Mazda. I have been using True Car as a form of research, and came across a 2023 Nissan Rogue. I send the email that I'm interested for the price posted although I know TTL was not included, I had enough to cover. I specifically told the sale guy Juan I did not need them to finance because I KNEW they could NOT beat the rate. He said the "finance " guy could. I said okay if you can beat the rate I'll let you finance me. Colby runs a soft report. Juan brings back a document with 3 down payment option. I told him I want 0 down because THAT is what my credit union approved me for. Juan goes back to Colby, and then to me saying that I could get 0 down, they won't be able to verify the APR yet, and there's a $1,995 maintenance package required. Sir what? I asked for it in black and white because they must believe I'm an idiot. Of course no black and white ever presented to me. Before I walked out in disgust, I made sure to write that I DO NOT AGREE TO ANY OFFERS OR CREDIT CHECKS. This place is predatory and deceitful!! More

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Stay far away from the service department at Nissan of Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you de Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you decide to have the work completed.) Then, $428 for a part that costs $269 (retail) on their own website. Add $325 labor for literally removing two screws and inserting the new part...then plugging the OBD2 back in to clear the trouble alert. All of this takes approximately 5 minutes. Complaining about it gets you a $112 penalty for another part (that they forgot to mention you also need). Let's not forget the $69 shop charge for that paper floor mat and disposable gloves by the mechanic. And the coup de grâce, $30 merchant visa fee that they transfer onto the customer for having the audacity to use a credit card. More

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They pressured me in to an extended warrenty. Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would no Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would not go to this dealership unless you like getting the run around. More

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It was welcoming and very informative but also very goal oriented to get me where I needed oriented to get me where I needed More

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Amazing customer service, thank you. Will do my services here any time, Rondelle is a great service advisor Will do my services here any time, Rondelle is a great service advisor More

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Very friendly and smart worker's thanks for everyone who help to get my car help to get my car More

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