Cody Kaufmann | Page 2

When I picked up the truck Nothings really explained I had to talk to the cashier to find out what they did to the truck. had to talk to the cashier to find out what they did to the truck. More

by MCHACKMANTX Verified Customer Verified Customer

Report | Print

Thanks, Rachel, for setting up the appointment and thanks Cody for taking care of the camera; hopefully it's good. Cody for taking care of the camera; hopefully it's good. More

by FOXHALLKITTY Verified Customer Verified Customer

Report | Print

Had a great experience when I leased the vehicle from them, and just had a great experience with the Service Dept, Cody was awesome!! them, and just had a great experience with the Service Dept, Cody was awesome!! More

by LORIHARVEY20 Verified Customer Verified Customer

Report | Print

The service I received that day was incredible from the moment I walked in. They were incredibly efficient and got me in and out for my oil change within the hour. Per usual they took great care of me and moment I walked in. They were incredibly efficient and got me in and out for my oil change within the hour. Per usual they took great care of me and my car. More

by ASPINELLI1996 Verified Customer Verified Customer

Report | Print

Repairs completed when I arrived making it easy to complete my day as scheduled, much appreciated complete my day as scheduled, much appreciated More

by deaingram Verified Customer Verified Customer

Report | Print

Great service department, wouldn't go anywhere else. They are always very helpful and great to work with. They are always very helpful and great to work with. More

by RawkStar Verified Customer Verified Customer

Report | Print

Classic chevy took way to long to fix the car took about 2 weeks before the car was even looked at also had to call every couple of days for an update because they didn't bother call me for an update also c 2 weeks before the car was even looked at also had to call every couple of days for an update because they didn't bother call me for an update also complained about exhaust noise they said that the couldn't find anything wrong i looked myself when i got home and found 2 loose bolts. Also had oil change done and they didn't clean up their oil mess when they were done. The car is a 2023 and only had 8k on it feel like the car should be treated with better care More

by sebastian.montoya001 Verified Customer Verified Customer

Report | Print

The transmission on my 2021 Traverse was hesitating between some shifts. It took nearly 2 months to get an appointment for factory warranty work. I described the issue with Cody when I dropped it off between some shifts. It took nearly 2 months to get an appointment for factory warranty work. I described the issue with Cody when I dropped it off. I mentioned to him that the problem was less noticeable now than when I had made the appointment weeks earlier. I received a voicemail from Cody several days later stating the transmission was working as designed. He said he and another tech “drove it around the block” and found no problems. I had informed Cody that the problem did not occur all the time. Apparently a transmission that hesitates between shifts on some gears some of the time is “operating as designed?” I could understand someone less familiar with transmissions might miss the subtle hesitations while shifting the first time they drove it around the block, but it should have been obvious to a transmission repair tech with an adequate test drive. My conclusion: 1. The techs did not drive the vehicle enough to properly diagnose the issue. Or 2. Do not understand how a transmission should properly operate. Or 3. Are under pressure from the dealer and/or GM to not honor factory warranty work on Traverse transmissions. Or 4. All of the above. When I drove the vehicle home it hesitated between several shifts as before. The staff at Classic Chevrolet were courteous and friendly, but the problem was not thoroughly evaluated or they would have noticed what I and others who drive the vehicle have noticed. I guess I’m finding out what a “factory warranty” is worth. More

by FLYFAST Verified Customer Verified Customer

Report | Print

Alma Limon the Service Appt. setter is prompt and kind. Kody is thorough and attentive. setter is prompt and kind. Kody is thorough and attentive. More

by BCANTRELL1 Verified Customer Verified Customer

Report | Print

We bought a 2023 Z71 Tahoe LEMON! !!!!!!!!! It's been in the shop 4 times for the back-up camera!!!! It's a xxx. I'm pretty sure I will sell it at the auction. Cody has been awesom !!!!!!!!! It's been in the shop 4 times for the back-up camera!!!! It's a xxx. I'm pretty sure I will sell it at the auction. Cody has been awesome. My wife picked up the LEMON and it has a scratch on the right side of the passenger door. Cody gave us the name (Daniel Solis) and we called and haven't heard anything back as of yet from the body shop. So once again we'll have to wait for a call and WASTE more time on the LEMON!!!! $70,000 LEMON and I would never recommend Classic Chevrolet to anyone... More

by FOXHALLKITTY Verified Customer Verified Customer

Report | Print