Clifford Thompson

SHAME ON ME! Got the van back the afternoon of 21 March, one day less than two months in the service department. Sold it on 22 March so am done with Chrysler and Got the van back the afternoon of 21 March, one day less than two months in the service department. Sold it on 22 March so am done with Chrysler and this dealership. More

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SHAME ON ME. It will be two months tomorrow since I turn my Pacifica hybrid in to the service department at this dealership. Tried several times this morning to c It will be two months tomorrow since I turn my Pacifica hybrid in to the service department at this dealership. Tried several times this morning to contact the service department and get no answer. Patience is wearing thin. More

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SHAME ON ME! Changing the previous rating to a one star. The an has been at the dealership for 44 days and they say they are waiting for a part that STAR has to o Changing the previous rating to a one star. The an has been at the dealership for 44 days and they say they are waiting for a part that STAR has to order. This was the same excuse they gave me two weeks ago. Called Chrysler customer support and was told to contact the dealer service department and have them order the part. Apparently, no one at the dealership can figure that out on their own. This one star also covers the Chrysler customer support which is apparently useless as well. I will continue adding a one star rating each week, until I get my van back repaired properly. BEWARE of Chrysler and this dealership. More

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SHAME ON ME! Fool me once, shame on you. Fool me twice, shame on me. See my previous post, dated 13 July 2022. It has happened again. Had this 2022 Pacifica hybri Fool me once, shame on you. Fool me twice, shame on me. See my previous post, dated 13 July 2022. It has happened again. Had this 2022 Pacifica hybrid for 26 months and less than 19000 miles and it broke. Took it back to the same dealer, the one I ordered it from, and have gotten about the same level of customer service. Took it to the dealer over three weeks ago and the only status call has been that they are waiting for the service technician to get to it. They won't provide a loaner vehicle until the diagnostics are completed. It's under 36-month 36000-mile warranty, but I can't get a loaner vehicle because of them not being able to look at it. Don't think there will be a third time. Don't recommend Chrysler vehicles or this dealer. Didn't want to rate them at 1 star, because that would probably add more time before I get it back. More

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