Clayton Einck

Norm Reeves Honda Superstore - Huntington responded

Hi there. While we're glad to hear that the team finished your service promptly, we're concerned by other aspects of your experience. We always provide service recommendations to preserve the well-being of our customers' vehicles, and it's concerning that you felt you were lied to during your experience. Please contact our Service Manager, Jason Ung, at jason.ung@normreeves.com so we can discuss the situation.

Norm Reeves Honda Superstore - Huntington responded

We appreciate you pointing this out. Our parts team works hard to provide clear information when customers call. Thank you for giving us the opportunity to help with the estimate for your Insight. Please reach out anytime you need guidance on parts or service.

Norm Reeves Honda Superstore - Huntington responded

Friendly service is a team effort and we are glad that came through during your visit. Clayton and the staff enjoy helping customers feel comfortable while their vehicle is being taken care of. Thank you for the kind feedback.

Norm Reeves Honda Superstore - Huntington responded

Clayton has built a reputation here for staying organized and attentive with every vehicle that comes through his lane. Your review reflects exactly how he approaches the job. We appreciate you returning to work with him again and again.

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for your kind words, Carmen! We love hearing that you felt comfortable from the moment you walked in. Creating a welcoming and professional environment for every guest is something our entire team takes pride in. We truly appreciate your support and look forward to seeing you again next time!

Norm Reeves Honda Superstore - Huntington responded

Thank you for the great feedback! We're glad to hear you had a positive experience with our team and that the quality of work met your expectations. Providing excellent customer service and expert care is always our goal. We appreciate you taking the time to share your experience!

Norm Reeves Honda Superstore - Huntington responded

Thank you for the wonderful review! We're happy to hear that Clayton and the team provided knowledgeable, efficient service and kept you informed throughout the process. Making sure our customers understand the work being done is very important to us. We appreciate your trust and look forward to assisting you again in the future!

Norm Reeves Honda Superstore - Huntington responded

Teamwork makes the dream work! We're happy to hear that Clayton and the team provided knowledgeable, efficient service and kept you informed throughout the process. Making sure our customers understand the work being done is very important to us. We appreciate your trust and look forward to assisting you again in the future!

Norm Reeves Honda Superstore - Huntington responded

Clayton took a detective’s approach, carefully examining every detail and guiding you with patience and professionalism. Every step was handled thoroughly, leaving no question unanswered and no detail overlooked.

Norm Reeves Honda Superstore - Huntington responded

Hi, Linda. You came in with questions, and the answers were ready. Clear explanations, thoughtful guidance, and support without pressure made the entire experience feel easy and informed. Thank you for recognizing service that values knowledge, patience, and respect.