Claudio Perez

Claudio always makes it easy and it's a seamless day when I have to bring my car in for any kind of service. I have to bring my car in for any kind of service. More

by shield1819 Verified Customer Verified Customer

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I requested an appointment for Monday and work began on Thursday. The diagnosis was new convertible top and mechanism at a cost of thousands. Correct diagnosis low battery. New battery fixed the convertibl Thursday. The diagnosis was new convertible top and mechanism at a cost of thousands. Correct diagnosis low battery. New battery fixed the convertible top. They did credit the $477 diagnosis toward cost of new battery after multiple negotiations. However after paying $200 just for battery installation when I checked new battery once home, I found they just put the battery in tray and hooked up terminals. The hold down brackets were left on the trunk floor for me to do myself. More

by SUNNYSLOPEPA Verified Customer Verified Customer

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Appointment was for 10:00 and was told that the service would take about 1.5 hours. At 12:00 I inquired and realized that the vehicle was where I had left it. Completed at 2:00. Previous service appointmen would take about 1.5 hours. At 12:00 I inquired and realized that the vehicle was where I had left it. Completed at 2:00. Previous service appointment issues had not been successfully resolved and only returned as this was a recall. More

by goldfn Verified Customer Verified Customer

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Great service advisor. ..was always communicating with new to see the status of the car. Always on top of there work ..was always communicating with new to see the status of the car. Always on top of there work More

by chris Verified Customer Verified Customer

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Had to wait a month for parts to arrive. I would have done things differently if I knew it would take that long for motor mounts to arrive. The inconvenience was the problem and perhaps bett I would have done things differently if I knew it would take that long for motor mounts to arrive. The inconvenience was the problem and perhaps better communication about options. More

by REVNOVA Verified Customer Verified Customer

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Went in for a 12,000 mile service they told me I needed 2 rear tires they were not bad in my professional opinion and I have 50 vehicles. I would rather drive few more thousand miles and replace all 4 tires. rear tires they were not bad in my professional opinion and I have 50 vehicles. I would rather drive few more thousand miles and replace all 4 tires. They said they rotated but did not . I had to call them out on it then they admitted it and took 50.00 . The fact is I wanted them rotated. Service was poor I would not recommend this dealership . Think I will trade car and do something else . More

by GHYLTON50 Verified Customer Verified Customer

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Went in for oil change Claudio Perez was amazing as always. Making appointment was super easy and he was great at follow up. Car needs to come back for a check on something and he offered a wide window always. Making appointment was super easy and he was great at follow up. Car needs to come back for a check on something and he offered a wide window over next few days and said he will make sure to get me in and out. Have to drop off car to get car assessed and will provide courtesy loaner. Claudio made sure to keep me updated via text and visited me in waiting room. He made sure car was cleaned after oil change. Tech tha completed the oil change did his inspection and went the video showing things that need to be addressed. Claudio was thorough and made sure everything was explained and what was covered under warranty and what was not while proving estimate for anything that I was responsible for paying. Claudio and the entire team at this location is amazing and always goes above and beyond. Thank you all! Kindly, Stephanie Lopiccolo More

by Stephanie Verified Customer Verified Customer

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Claudio was great to work with when I visited. He was kind efficient and communicated very well. He was kind efficient and communicated very well. More

by sarakdavis Verified Customer Verified Customer

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I went for my service package plan, but they told me it was not possible and I have to pay ,but last time claudio told me I gave one service left. I did acept to pay but and see if I have to do some thin was not possible and I have to pay ,but last time claudio told me I gave one service left. I did acept to pay but and see if I have to do some thing more. Claudio try tu put me 3900 usd in repair . I went some other place shoing the estamite of Claudio and they was some repair that I did not need . Finaly the other place repair what I really need for 770 usd , Claudio did broke the trust I have for Arigo Palm Beach for 10 years client . I will do my best to not return the your dealer car. More

by OLIVIER KOZEL Verified Customer Verified Customer

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Was able to get my battery replaced the afternoon I called and it was handled in a very timely and efficient manner called and it was handled in a very timely and efficient manner More

by ALAN27558 Verified Customer Verified Customer

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