Claude Cantin

Reserved and ordered an i4 Grand Coupe through Claude and that process was smooth. However, there was a shift between the current and previous year model in terms of what features and options were available. that process was smooth. However, there was a shift between the current and previous year model in terms of what features and options were available. Claude failed to mention that there were significant changes in the build (fewer selected / available options), yet the price had stayed the same. If something like this happens, I'd at least like to be informed of it and for there to be some transparency about it. All that was mentioned was a copy of the new order sheet and that "I'll be receiving the newer year model". Ended up feeling like it was a bit slimy so I cancelled my order. Decided I'd probably never buy a car from this dealership if I could avoid it. More

Report | Print

Always a fabulous customer experience at Rusnak BMW. ..from the initial meeting to discuss vehicle options all the way through home delivery. Perfection in every respect. ..from the initial meeting to discuss vehicle options all the way through home delivery. Perfection in every respect. More

Report | Print

Terrific customer experience as always at Rosnick BMW. I’ve been buying cars from them for the last 20 some years and absolutely delighted to take delivery of my new 2024XM red label. I’ve been buying cars from them for the last 20 some years and absolutely delighted to take delivery of my new 2024XM red label. More

Report | Print

Excellent customer service , great attitude and attention to ourselves Cars value is very good and quality to ourselves Cars value is very good and quality More

Report | Print

I was looking for a car since the beginning of 2023, and I was searching up and down the state of California and other states and thankfully landed at Rusnak. I am so incredibly satisfied with EVERYTHING. C I was searching up and down the state of California and other states and thankfully landed at Rusnak. I am so incredibly satisfied with EVERYTHING. Claude was awesome. This was my first time shopping from a distance and he made sure to make me feel comfortable. Nancy helped with the finance part and she was wonderful. I really appreciate that everyone waited for me. I arrived later than expected; and I felt welcomed, NOT rushed and felt comfortable the entire process. This was truly a great experience. I am so happy. More

Report | Print

Claude was the best to work with! Everyone at Rusnak BMW is extremely professional and made the process of buying my first car so smooth! Excellent service and communication. Highly r Everyone at Rusnak BMW is extremely professional and made the process of buying my first car so smooth! Excellent service and communication. Highly recommend this dealership. More

Report | Print

Claude and Leila were outstanding in helping me purchase a brand new 2024 BMW X6 M Competition. I couldn't ask for a better walk-through of the vehicle, the home delivery timing process, and the financing. a brand new 2024 BMW X6 M Competition. I couldn't ask for a better walk-through of the vehicle, the home delivery timing process, and the financing. Awesome experience all around, and I am delighted with the results. No other dealership compares to Rusnak! More

Report | Print

Rusnak BMW offers an amazing experience. Claude is outstanding! The overall experience was professional, simple and very knowledgeable. Highly recommend purchasing a car from Rusnak. Claude is outstanding! The overall experience was professional, simple and very knowledgeable. Highly recommend purchasing a car from Rusnak. More

Report | Print

Amazing Service! White glove service by Claude Cantin & Team Well let me start by saying one word, CLAUDE! Enough said! This was my very first time purchasing from any RUSNAK dealership. I was in the market to u Well let me start by saying one word, CLAUDE! Enough said! This was my very first time purchasing from any RUSNAK dealership. I was in the market to upgrade my wife's 2017 3 Series. Our lease was coming up and I was interested in the 2020 530e, plug in hybrid. I began looking into different dealerships, comparing prices, inventory, availability and deal structure. I narrowed the search down to 3 dealerships, two closest to my home and one farther away. They all had different variations of the exterior color and interior color I was looking for so I had to just choose the car based on deal structure and more importantly customer service, extremely important. I am willing to pay more for the right service! Once I narrowed the search down to three dealers, I looked YELP and other review sites to see what people were saying about certain sales people. I had a deal in place in 2 hrs with the dealership that was farthest away and the sales guy was nice but didn't know too much about the car. Secondly, I read wonderful reviews about Claude Cantin here at Rusnak Westlake and decided to send him an email. It was late Friday night when I emailed him and he called me right away! At that moment, I knew this was going to be a good experience. He called me, asked me the right questions. Asked me which car I was interested in, I told him I had the stock number and he looked into it right away. Next day he called me back told me he had the car still available and when I wanted to come in? I asked him when he would be in, he told me this was his weekend off but he would be happy to call one of his co-workers and have them show me the car and work the deal with them. He said he wouldn't be in until Monday...I told him that it was ok and I would wait to have him show me the car on Monday, no biggie. RUSNAK is about 15 minutes from my house but Bob Smith in Calabasas is 5 minutes from my house, which is where I service my other BMW, I had my service manager @ Bob Smith give my information to a sales manager there so they could call me to see some cars, by the way this was 3 days before I spoke to Claude for the first time. That guy NEVER called me, I had to call him and I had to force an appointment on Saturday to look at a car and he couldn't even find it when we got there. He seemed like he wanted to go home and so did we, with the service he gave us. Anyways, we decided lets just wait until Monday and meet with Claude. Boy oh boy, are we ever glad! Monday morning came around, 10am sharp I get a message from Claude, "Good morning Walter, will you be able to make it to see the car today? If so what time because I want to charge it and get it washed for you!" I mean come on, we didn't even have a deal yet and he was already washing it, charging it...oh and he even gassed it up! That's service!!! We set a time and my wife and I showed up there like clockwork. Claude was exactly as he was over the phone, super chill not pushy, answered all questions and PATIENT! Get this, on top of this stellar service...the car that they had in inventory had EVERYTHING WE WANTED AND MORE! All the bells and whistles and then some. Claude patiently walked us around the car, then we went inside to try and make a deal. And again he did not disappoint, he is HONEST and did everything in his power to get me the terms I requested. In the end the deal was a tad bit more to no fault of Claude of the dealership. I was willing to pay a little more solely based on the customer service I received! I was happy with the deal, shook on it and boom! As we waited for the paperwork Claude had one of the front desk girls, I wish I remembered her name because she was AWESOME! She took us outside and sat with my wife and showed her how to use all the new features in this car, a lot...lol. Once we were done we went back inside and sat with Claude a little longer in the lounge area, just talking and hangin like old friends, it was great! Once the Finance Manager was ready, Mrs. Belle Hormozi off we were to sign paperwork. She was polite, fast, efficient and very knowledgeable and not pushy at all! And finally we were done! What a wonderful white glove experience from beginning to end! Claude Cantin you have a customer for life and RUSNAK your employees did one heck of a job! Thank you we will enjoy our new 2020 530e! More

Report | Print