Clark Viegas

I would rate Elk Grove Subaru negatively if I could. I typically don't write reviews like this, but this experience absolutely warrants it. My husband and I purchased a 2025 Subaru Forester about four w I typically don't write reviews like this, but this experience absolutely warrants it. My husband and I purchased a 2025 Subaru Forester about four weeks ago, and from the start, something felt off. By the time we reached the paperwork stage, I was certain something was wrong. We struggled to get a clear APR from our salesperson, Clark. When I finally insisted on knowing, he mumbled "6.9" and quickly left the room. Given our excellent credit scores, we knew we could secure a better rate through our credit union, but we found it odd to be offered such a high rate. We made it clear to both Clark and the finance manager, Britt, that we were not interested in any warranties. After researching Subaru, we were confident that a new Forester wouldn't have significant issues for many years and that an 8-year/80,000-mile service plan was unnecessary. However, both Clark and Britt lied, telling us we could receive a much lower APR if we agreed to the service plan. Against my better judgment, I agreed to the 8-year/80,000-mile service plan. After returning home and doing further research, I realized this service plan wasn’t right for us. Trying to cancel the contract was a nightmare. I was passed around to sales managers Patrick and Alonzo, but neither of them followed through. Patrick made promises he never intended to keep. In the end, I am thoroughly disgusted and disappointed with Elk Grove Subaru’s business practices. Their lack of accountability, integrity, and honesty is evident. I will never return, and I regret not researching their reputation earlier—there are many other dissatisfied customers with similar experiences. I will be contacting their corporate office to file a complaint as well as putting this review up everywhere. More

Report | Print

They were all very nice, fast, got me in and out as best as they could as they could More

Report | Print

Clark was an amazing help! He as an expert and great teacher of all the amazing features. He found a car within my budget with the features I needed. I would 10/10 go back. He as an expert and great teacher of all the amazing features. He found a car within my budget with the features I needed. I would 10/10 go back. More

Report | Print

The car buying experience we had was amazing. we were extremely happy with the customer service and sales person Clark who was extremely knowledgeable and very nice to do business with. Would high we were extremely happy with the customer service and sales person Clark who was extremely knowledgeable and very nice to do business with. Would highly recommend buying from this dealership in the future. More

Report | Print

Such an incredible buying experience! Clark V. was my sales associate, and I am SO thankful for him. When I came to test drive the vehicle I was interested in, I straight up told Clark, Clark V. was my sales associate, and I am SO thankful for him. When I came to test drive the vehicle I was interested in, I straight up told Clark, I would be test driving multiple vehicles that day and would not be purchasing then. Clark continued to provide me with excellent service and information, and did not pressure me in ANY way to make a decision or cut my test drive short so he could get back out with other customers. Clark never made me feel pressured or intimidated by the car buying process. Once I decided I was ready to purchase, which was a few days later, Clark was again with me every step of the way, making sure I knew what everything was, and each step we were taking. Additionally, as Clark was doing a final walk through of the vehicle I was trading in, he found a $20 bill under my seat and gave it to me! I was so impressed by his integrity, not everyone would have given that $20 back and it would have easily slipped into their own pocket. Everyone I interacted with at Elk Grove Subaru was warm and friendly, and I felt welcomed the moment I entered the building. I didn't feel ashamed or intimidated to ask questions, and never felt pressured to anything I didn't want to do or make any purchases/addons that I didn't want. I will 100% be referring my friends, family, and anyone else I can to Elk Grove Subaru, and specifically to Clark V. Thank you! More

Report | Print

The entire staff was AMAZING but especially Anar for taking the time to go over every last detail as well as just going above and beyond to ensure my needs were met!! taking the time to go over every last detail as well as just going above and beyond to ensure my needs were met!! More

Report | Print

Very helpful and excellent purchase, Vehicle very elegant and is attracting onlookers whereby I go. this may lead me to go on your commission list. Was a hot day on day of purchase but Deon kept running to and is attracting onlookers whereby I go. this may lead me to go on your commission list. Was a hot day on day of purchase but Deon kept running to show me and my wife, as many as possible cars and what difference each had. this practical vision led us to buy this crosstreck vehicle. Good Luck team and see you soon. More

Report | Print

This dealer is responsive and willing to help. People are friendly. Overall is good, but it needs to be more transparent on pricing and financing. People are friendly. Overall is good, but it needs to be more transparent on pricing and financing. More

Report | Print