Chuck Wrye
Chuck Wrye at O'Steen Volkswagen
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Chuck Wrye

General Manager

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

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4.1
8 Reviews
4.1

8 Reviews

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8 Reviews of Chuck Wrye

November 15, 2024

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Employee Rating

Purchased a CPO from O’Steen VW. Had a miscommunication on the deal. Shame on me for not looking over the paperwork. It also got past the Finance dept. I called and explained the iss More

by Laura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrence R

Nov 25, 2024

O'Steen Volkswagen responded

Laura, Thank you for taking the time to share your experience! We truly appreciate your understanding and are so glad to hear that Chuck and our team were able to resolve the issue and go above and beyond to ensure your satisfaction. At O'Steen VW, we take great pride in standing behind our customers and maintaining our reputation for exceptional service. We're thrilled that we could make things right and that you're pleased with the outcome. Your feedback means the world to us, and we're grateful to have earned your trust. If you ever need anything else, please don't hesitate to reach out. Enjoy your Certified Pre-Owned vehicle, and thank you again for choosing O'Steen VW! /MM

May 22, 2024

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Transaction was quick and fast. Negotiations was fair I got what I needed. Nice cars on the lot. More

by martinezalberto90
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 23, 2024

O'Steen Volkswagen responded

Thank you for the positive review! We are happy that you are satisfied with your car-buying experience here at O'Steen Volkswagen. If you have any questions, please don't hesitate to reach out. - AB

May 18, 2024

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Employee Rating

The dealership let me see this vehicle before detailing it for it's resale in the back lot. Someone went home with the keys though so popping the hood had to be done another day. First nail in the tires no More

by jkwaakslt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chris N, Terrence R, Marc Trice , Chris Newton

Jun 10, 2024

O'Steen Volkswagen responded

John, it was a pleasure meeting in the dealership last week to discuss the issues you had with your purchase. With each and every preowned vehicle we do a 115-point inspection. I gave you a copy of what work was performed, so even though it might appear that your vehicle was rushed it gets the same attention on the inspection performed. Thank you for your review, we will use this as an teaching opportunity to better serve future customers. Thank you for your business!

April 24, 2024

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Excellent customer service. The GM, Chuck personally thanked me for buying from them. He and the salesman Trey helped pull off surprising our 16 year old with her new car also T More

by kbertran0911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trey M, Terrence R

Apr 29, 2024

O'Steen Volkswagen responded

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had such a positive visit and that our team, including Chuck, Trey, and Terrence, helped make your surprise a memorable one. /MM

February 29, 2024

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The response time throughout the whole purchase process was horrible. It took 4 months for me to get my permanent license plates. Had I not written a letter to the GM/CEO, I would still be waiting. Would n More

by nb2024
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Chris N

Mar 07, 2024

O'Steen Volkswagen responded

We apologies for the inconvenience caused by the out of state DMV we use to perform your tag work. Thank you for allowing us to be of service to you, we strive to give a 5-STAR experience each and every time. Thank you!

November 09, 2023

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Employee Rating

Clean welcoming location to purchase a Volkswagen. Nice employees. Will be back soon for service. More

by ABbEACH08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris N, Marc Trice , Mallory M

October 13, 2023

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Employee Rating

Brought my 2018 VW GTI in for a service issue and Anthony in service was great, kept me updated along the whole process, explained everything and had the car ready exactly when he said he did. Sometimes ser More

by will_fischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony

Oct 16, 2023

O'Steen Volkswagen responded

Will, We take great pride in our team's professionalism and commitment to transparent and honest communication. We believe that a trustworthy relationship with our customers is the cornerstone of our success, and your kind words reaffirm that we are on the right track. Thank you for choosing O'Steen, and we look forward to serving you in the future. -Mallory

August 12, 2023

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Employee Rating

Second car purchase from O’steen. See you in a few years for the third. Good deals and the staff doesn’t waste your time with nonsense. More

by VICTORJDEACON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Phil D, Andrew S

Aug 27, 2023

O'Steen Volkswagen responded

Victor, we look forward to seeing you soon to help you with your next vehicle. -Mallory

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