Chuck Whitehead
Chuck Whitehead at Jimmy Britt Chevrolet GMC
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Chuck Whitehead

Service Manager

Jimmy Britt Chevrolet GMC

1011 Town Creek Blvd
Greensboro, GA 30642

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5 Reviews

Dealership Experience

9 yrs, 6 mos

Industry Experience

11 yrs, 10 mos

Languages Spoken

English English

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5 Reviews

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5 Reviews of Chuck Whitehead

September 06, 2022

Dealership Rating
Employee Rating

Jimmy Britt Chevrolet has the absolute worst service department I have ever dealt with. Melonie has the worst attitude and customer service I have seen. They kept my sons car for over 2 months and Melon More

by DJ Scott
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Melanie Wallace

Sep 07, 2022

Jimmy Britt Chevrolet GMC responded

DJ - As it pertains to the behavior of our team member sharing a less-than-truthful account of your conversation with our Service Manager, you're correct that it is inexcusable. There is no cause for that and we will use your review as a coaching opportunity to get better. With that said, we had an internal discussion with multiple parties in our store, and I must say that much of your review leaves out necessary details where we did everything within our control. It is my understanding you purchased this vehicle from another dealer, and your vehicle's engine has been "tuned up" with new cams/rods/pistons. Moreover, that dealership sold you a warranty that did not cover the manipulated engine, so when your engine had an issue, it could not be covered by that warranty. After diagnosing the issue (and absorbing that cost), we proposed a new engine as we couldn't fix an altered engine for free. We allowed the warranty company to come in and confirm your engine's issue was not covered by the warranty that other dealer sold you. Again, we fully appreciate your decision to have someone else fix the issue, and we (reluctantly) absorbed the cost of all work performed. I'm not including any stories about how our team was treated less than courteous by you, because our team's behavior in response is not justified regardless how they were treated. However, I believe it was important enough to us to stand behind the work we were able to perform given a situation that was not the cause of our own store, but of the original dealership you purchased from. It isn't normal for us to reveal the true happenings in a response to a review, but given the aspects of your experience with us that were withheld, I feel it is only right to share both sides of the story. We did not do everything correct, by any means, and again, despite how Melanie may have felt she was being treated gives no excuse for her actions, but she did decide to absorb any cost you would have accrued otherwise. I'm extremely sorry this needed to be said, even more than I am this situation happened in the first place, but we are very happy you found a provider that was able to install a new engine for you at a price you were comfortable with. We hope you are happy with your vehicle for years to come.

May 18, 2022

Dealership Rating
Employee Rating

Just purchased my third vehicle from Jimmy Britt. All personnel envolved were up beat and easy to work with. From test drive to drive out took way less time than expected. More

by Duffy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Herald

May 20, 2022

Jimmy Britt Chevrolet GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jimmy Britt Chevrolet-Buick-GMC, LLC and we hope to see you again.

March 28, 2022

Dealership Rating
Employee Rating

Sales rep Marco Bisogno was a pleasure to work with. I was impressed how quickly I received my new Corvette. The service department is also very responsive. More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Bisogno

Apr 29, 2022

Jimmy Britt Chevrolet GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2021

Dealership Rating
Employee Rating

I’ve purchased 2 trucks from here, the 1st brand new, the 2nd used and I’ve been totally satisfied both times. Jason Herald gives good service and didn’t try to pressure me into something that I didn’t want More

by Big Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Parrish , Jason Herald

May 22, 2021

Dealership Rating
Employee Rating

I am disappointed in the first service I did at Jimmy Britt which came recommendation by one of your current customers. My service was booked for 9am I was expecting at least a phone call during the d More

by Franco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

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