Chuck St Mane

I reached out to multiple Honda dealerships in WI and MN after confirming the vehicle, trim & specs and budget. Luther Hopkins Honda was willing to work with me out of state, negotiated over email and not w after confirming the vehicle, trim & specs and budget. Luther Hopkins Honda was willing to work with me out of state, negotiated over email and not waste time, and the pickup process was smooth. There was no pressure, and Meng Xiong and John Vang were very helpful and recommended. More

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Great customer service. Nice, friendly staff. Will purchase another vehicle at this dealership. Thanks Hopkins Honda. Nice, friendly staff. Will purchase another vehicle at this dealership. Thanks Hopkins Honda. More

by lucas12.cb Verified Customer Verified Customer

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Excellent service by all. My sales person Chuck St. Mane was very helpful and knew everything we needed. he was super. My sales person Chuck St. Mane was very helpful and knew everything we needed. he was super. More

by felix_ricco Verified Customer Verified Customer

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This is our second car we have leased from Ray at this dealership, and I plan on continuing working with him. He made the process easy and how car buying should be fun. dealership, and I plan on continuing working with him. He made the process easy and how car buying should be fun. More

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Chuck Mane is a great guy to work with, made whole shopping experience very pleasant. shopping experience very pleasant. More

by tushar.bapat Verified Customer Verified Customer

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Chuck was able to answer all my questions about the vehicle I was interested in. vehicle I was interested in. More

by mkahler Verified Customer Verified Customer

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This is a long story - started with the sales person not responding after my $1,000 deposit was placed. Then our credit information was "lost" - turns out the info was not lost but the dealer could not look responding after my $1,000 deposit was placed. Then our credit information was "lost" - turns out the info was not lost but the dealer could not look up the data even with the reference number sent to us by American Honda Finance and given to them. Then we set a delivery date, sold our current car - like gone out of my garage, then Honda issued a stop sale / delivery order so we needed to delay delivery due over a week due to a faulty cable installed at the factory. At pick up, the body trim was not attached in some places and attached poorly and most others. Hopkins Honda issued “we owe” at the time of ourchase. Then Hopkins Honda called and told me they have no idea why I was coming in or what time. When I went in for my “We Owe” the folks at Hopkins Honda were NOT happy to see me. Long story but it ended up they replace two missing from the factory clips but told me, after looking at two used Passports, one heavily used, that the trim on my 100 mile Passport was within “Honda Spec”. The same tech tried to tell me the rear passenger side door was supposed to be misaligned as it is engineered that way for less wind noise… xx! The driver side door was flush. He then went and got some tools and proceeded to whack my 100 mile Passport with a hammer in the customer drop off area to align the door. I was then yelled at by yet another service advisor that I needed to move my car… I didn't park it there YOU did. The “we owe” team simply walked away from me without another word. No - hey we should try getting the proper clips and reinstall the faulty trim… nope. Nothing. I get calls from the service department looking to respond to my American Honda Survey… I call them right back and leave VM messages. I have never heard back from anyone. I asked for a contact person within American Honda - I was told they would get me a name… they have not. Avoid Hopkins Honda. Take your money somewhere else. More

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I recently had the pleasure of purchasing a new 2023 Honda Pilot Elite at Luther Hopkins Honda, and I must say, it was an incredible experience from start to finish. The vehicle, in stunning Black with Honda Pilot Elite at Luther Hopkins Honda, and I must say, it was an incredible experience from start to finish. The vehicle, in stunning Black with a luxurious Brown interior, is everything I could have hoped for, and I couldn't be happier with the features and overall performance. From the moment I walked in, I was greeted by friendly staff who made the entire process smooth and hassle-free. Chuck, our salesperson, was truly exceptional to work with. Despite the ongoing supply chain challenges, he was diligent in his communication, keeping me informed every step of the way. His knowledge of the 2023 Honda Pilot Elite was impressive, and he patiently answered all my questions and concerns. The rest of the team at Luther Hopkins Honda, including Leonard and Jihan, also played a crucial role in ensuring that I left the dealership satisfied and confident in my purchase. Their professionalism and genuine care for my needs made me feel valued as a customer. In conclusion, I wholeheartedly recommend Luther Hopkins Honda to anyone considering a new or used Honda. Their exceptional customer service, coupled with the efforts of Chuck, Leonard, and Jihan, made my car-buying experience a memorable one. Don't hesitate to visit Luther Hopkins Honda for your next vehicle purchase – you won't be disappointed! More

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I had a great buying experience with Chuck and the staff at Hopkins Honda. Highly recommend. at Hopkins Honda. Highly recommend. More

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Worth the wait! Chuck was a great salesman and kept us updated every step of the way! Chuck was a great salesman and kept us updated every step of the way! More

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