Chuck Shaw

We had an excellent experience dealing with an issue that was difficult for us and for Richard to explain. They very carefully examined all of the computer codes from the car as well as investigating Audi w was difficult for us and for Richard to explain. They very carefully examined all of the computer codes from the car as well as investigating Audi wide history of similar experiences. Richard even called us later to discuss something that had happened to another Audi owner and it turned out that the issue was most likely something WE were doin, inadvertently, with the transmission. So far, so good. Thank you Richard for relating that other owners experience. A thoughtful followup. More

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Car was in and serviced right on schedule. I returned to a clean and great running ride. I returned to a clean and great running ride. More

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I keep coming back because of Frank and Chris. I always have an amazing experience I always have an amazing experience More

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Audi Stratham is great! Their customer service (especially in the service department) is above and beyond and so easy to deal with. It is worth the drive for me even though Their customer service (especially in the service department) is above and beyond and so easy to deal with. It is worth the drive for me even though there is another dealership closer to me. More

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Everything was top notch: the personal attention, the use of a loaner car and the communication. I don't know if there's another "tier" of car wash linked to more detailing of the inside that might not be of a loaner car and the communication. I don't know if there's another "tier" of car wash linked to more detailing of the inside that might not be complimentary, but I was disappointed that the wash seemed to be an afterthought. The insides of the windows weren't cleaned and they needed it...I frequently travel with my Springer Spaniel whose wet nose makes it tough for me to see well in cold weather. The moon roof glass wasn't clean either. However, the service staff was terrific, and you have a truly 5-star dealership. Marley Switzer More

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Had my A6 towed into this dealership last fall as the car wouldn't run and had all kinds of error messages coming in. Initially was told it was a battery issue and codes were reset. Upon picking up the car i wouldn't run and had all kinds of error messages coming in. Initially was told it was a battery issue and codes were reset. Upon picking up the car it was doing the same thing. They tested again and now diagnosed the problem as the transmission control wiring plug was full of transmission oil and the control component of the transmission needed to be replaced at the cost of $6600. I declined the repair and had it towed back home. Began to investigate the problem on my own and with the help of the internet found this problem is well known through Audi and the leak isn't transmission oil. I even found the Technical Service Bulletin from Audi stating all 2012 A6 cars have this issue.The leak is from a faulty transmission coolant valve that leaks and wicks down into the transmission connector. I purchased the repair part for $100 and had it installed for for another $250. Happy to report to date the car is running great and the problem is resolved. I’m disgusted and appalled with Audi of Stratham in the fact they couldn’t accurately diagnose this problem. Can they not tell the difference between transmission oil and transmission coolant? Do they not have the ability to look up technical service bulletins? Perhaps they are in the business of selling parts and labor even if the diagnosis is incorrect. What had I paid $6500 for this repair and the coolant leaked into the new connector as I’m sure it would have? I would be right back to where I started. But then again, I’m sure they would have replaced the coolant valve at the time and never told me about it. Too bad for them I’m not the “read it and weep” type customer who brings the car in. I did contact Audi USA about this situation but they basically did nothing. They said they did contact the dealership about the situation. I never heard anything more back from Audi USA after reaching out several more times, and to this date was never contacted by the dealership. What is the point of Customer Service when a dealership doesn't even reach out to a customer after presumably talking with Corporate. They just chose to ignore the situation. I gave this dealership a rating of one star only because zero stars wasn't an option. More

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Kevin and Chuck were very helpful. I purchased a new Audi A3 in Brookline, MA a few years back and it's an absolute lemon of a car, unfortunately. The service team, however, identified the main problem and n A3 in Brookline, MA a few years back and it's an absolute lemon of a car, unfortunately. The service team, however, identified the main problem and now it's running like a charm. I'll be back for sure. More

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Kevin and Chuck were amazing to work with, very helpful I would highly recommend this dealership was spotless and felt safe in these unsafe tines would highly recommend this dealership was spotless and felt safe in these unsafe tines More

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Everyone is very friendly and helpful! I highly recommend this dealership for audi service. The staff answered all my questions and provided advise for future visits. this dealership for audi service. The staff answered all my questions and provided advise for future visits. More

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I had a great experience. I work with Chuck Sean who got me right in and diagnosed a problem with my water pump. They were able to get me a loaner and then I was able to get it fixed right away. They also c me right in and diagnosed a problem with my water pump. They were able to get me a loaner and then I was able to get it fixed right away. They also cleared up my brakes. Excellent help on everything very efficient and supportive. More

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