Chuck Polley

Jarrett and everyone at Middleton ford were extremely helpful throughout my car buy process. I will recommend them over and over! helpful throughout my car buy process. I will recommend them over and over! More

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FANTASTIC SERVICE IN PURCHASING MY NEW VEHICLE I WOULD RECOMMEND EVERYONE PURCHASE A VEHICLE FROM MIDDDLETON FORD!!!!!!!!!!!!!! THANK YOU AGAIN STEVEN STATZ, JEREMY AND COREY!!!!!!!!!!!!!!!! RECOMMEND EVERYONE PURCHASE A VEHICLE FROM MIDDDLETON FORD!!!!!!!!!!!!!! THANK YOU AGAIN STEVEN STATZ, JEREMY AND COREY!!!!!!!!!!!!!!!! More

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If you’re looking to BUY a vehicle, Middleton Ford is the place to go. We’ve purchased several vehicles from Middleton and have been extremely satisfied with their sales team. It’s a friendly, very low-press place to go. We’ve purchased several vehicles from Middleton and have been extremely satisfied with their sales team. It’s a friendly, very low-pressure environment, where they take the time to listen to exactly what you’re looking for in a vehicle. They’ll also go the extra mile to locate the exact fit if they don’t have it locally. Pricing is the best around and we always received a fair price on any trade-in vehicles. HOWEVER, service after the sale, do not believe their current ad campaign (which is what sparked me to write this review). This is the last place you want to take your Ford, as service has been going downhill ever since Jim left their service department. Long story short: take your vehicle anywhere for service that’s outside of Madison. If you do take your vehicle there for repair, be prepared to come back often, as it will usually take several visits to get the job done right. The following is about the most recent vehicle we purchased new from Middleton: It took three visits to get a factory paint defect fixed. One to get the defect confirmed, one to get the painting done, and a follow-up to ACTUALLY get the job done. After the second visit, they called to say the work was done, but upon pick-up, no work had actually taken place. They did offer a loaner vehicle for the third visit – one that was far from sanitized (happened during the beginning of COVID) … not only was the previous customer’s paperwork left in the car, there were hair ties galore. Far from a sanitized vehicle they bragged about during the height of COVID. It took three visits to get a check engine light fixed. Not only did the light come back on a couple minutes after having picked up the vehicle from being repaired, but they left the windshield wipers tangled up after they reinstalled them. The last straw was for work that wasn’t completed and a misdiagnosed suspension issue. A couple underbody shields had come loose while driving on the highway, which I temporarily fixed with some zip ties, then plastic rivets from a nearby auto parts store, so we could make it home without dragging the panels for a hundred miles. I waited an extra week to get an appointment with the regular service department and not the “Quick” Lane. Not only did the “Quick” Lane do the work, the same rivets I used were STILL THERE, despite them telling me they were all replaced and I should never have another loose panel. They claimed to replace the rear shocks, which did not fix the suspension issue. I took the vehicle a Ford dealer outside of Dane County, where they not only found the problem in under 30-minutes, (as it was a known issue/TSB: the rear lower forward control arms), but they also covered it under warranty. I attempted to reach out to Middleton’s service manager on several occasions before filling out Ford’s corporate review and got no response. When I finally did reach someone, I was informed they purposely ignored me, as I had left them a less than 5-star review in the past with Ford. Why would less than perfect work deserve a perfect review? Especially when I am wasting my time and didn’t even get an apology for THEIR mistakes? Stellar service after the sale. They’re only concerned with you when you’re buying a car or falsifying/sugarcoating reviews with Ford. Why did I ever go back you ask? Because everyone deserves a second chance, and because Middleton is the best (of the worst) Ford service departments in Madison. I won’t be making that mistake again. Neither will my company. More

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I can’t say enough good things about Middleton Ford. Their staff are always striving to do their absolute beat to take care of their customers! Their staff are always striving to do their absolute beat to take care of their customers! More

by MATTHEWRYANBAKER Verified Customer Verified Customer

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I was there Coupe times. Was not helpful. Always trying charge you for something. The labor ıs too bad. They change mu clutch. 2 month passed again same issues charge you for something. The labor ıs too bad. They change mu clutch. 2 month passed again same issues More

by Rasulkrow23 Verified Customer Verified Customer

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Timely. Friendly. Call. Responds They listen and adjust to my needs. Call if concerns or questions. Accurate on time waits Clem my car after. Good cookies. Friendly Selling pro They listen and adjust to my needs. Call if concerns or questions. Accurate on time waits Clem my car after. Good cookies. Friendly Selling products seems reasonable More

by docamarch19 Verified Customer Verified Customer

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Got my vehicle back with the issue not fixed and damaged. When I talked to one of the owners he said he would call me back so we can get the issue fixed and never heard back from him. Called them 4 days in a When I talked to one of the owners he said he would call me back so we can get the issue fixed and never heard back from him. Called them 4 days in a row and still could never reach anyone to help me. Very unsatisfied with the service and would NOT recommend. More

by Alex Verified Customer Verified Customer

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Great service Always great to work with. Great location, conversation, friendliness. A sensory panel needs service. Debating whether or not to do a trade in or go Always great to work with. Great location, conversation, friendliness. A sensory panel needs service. Debating whether or not to do a trade in or go through winter. More

by PJJACKSON3 Verified Customer Verified Customer

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Brought car in 3 times before radiator was repaired correct. After the second time I brought my car in for the same repair, I received a phone call from one of the owners who was trying to understand what was go After the second time I brought my car in for the same repair, I received a phone call from one of the owners who was trying to understand what was going on. I appreciated that, but then he became quite nasty to me on the phone. Even stating that he could simply keep my car over the weekend and not repair it on Friday as some kind of retribution for me complaining about their lack of attention to details. More

by Norsemann Verified Customer Verified Customer

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Middleton Ford Projects Service Middleton Ford has been there for me for 44 years. Excellent sales and service staff are the difference. Experience the difference at your local Ford Middleton Ford has been there for me for 44 years. Excellent sales and service staff are the difference. Experience the difference at your local Ford Dealer, Middleton Ford. More

by kunzemc Verified Customer Verified Customer

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