Chuck Patel

I recently visited this dealership to purchase a used car that had a few imperfections. The salesman I worked with was very kind, professional, and communicative throughout the process. He told me the ca car that had a few imperfections. The salesman I worked with was very kind, professional, and communicative throughout the process. He told me the car would be sent to their body shop for touch-ups and that I’d be contacted once it was ready to finalize paperwork and pick it up. When I was told the car was ready, I left work and went straight to the dealership. However, upon arrival, I was informed that I couldn’t see the car because someone else was test driving it. I was confused — how could someone be test driving a car that I was already in the process of purchasing? The salesman seemed unsure of what to say, and the general manager told him to tell me that if the other customer bought the car, they would “get me the exact same one.” After asking to speak with someone higher up, I spoke with a man named Steve, who said not to worry and that the other customer was “just a backup” in case I didn’t move forward. The situation was very frustrating and unorganized. When I finally spoke directly with the general manager, he apologized and admitted there was poor communication among their team. However, shortly after, I witnessed him yelling at the salesman for simply doing what I asked — getting the manager to speak with me. Meanwhile, another salesperson continued trying to make a deal with the other customer right in front of me. After two hours, the other person left, and a saleswoman made a sarcastic comment to me, saying, “Aren’t you happy you’re getting the car?” which was completely unprofessional. I did end up purchasing the vehicle because I needed it, but the way the management and team handled this situation was extremely disappointing and unprofessional. The salesman himself was great, but the lack of communication, integrity, and customer respect from the management team was unacceptable. More

by kayla2703 Verified Customer Verified Customer

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My recent and continuing service with the entire customer team has been excellent. They week ways to provide additional customer satisfaction. Gary Michael in sales is not listed in customer sales. He was team has been excellent. They week ways to provide additional customer satisfaction. Gary Michael in sales is not listed in customer sales. He was instrumental in rescuing a very unhappy customer. He saw that my original representative Erik Espinoza was not handling my questions well and proceeded to not only answering my inquiries but showed me alternative selections to include test drives making a cogent decision easier for me. More

by Raartzer Verified Customer Verified Customer

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I like this dealership it’s new I bought the new car. The all people inside is very nice very Friendly Thank you so much guys The all people inside is very nice very Friendly Thank you so much guys More

by Tani Verified Customer Verified Customer

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Warm and inviting! Great staff. My Sales Consultant Erik Espinoza did a great job snagging me a great deal. All sales managers kind, polite, and coordinated. Highly rec Great staff. My Sales Consultant Erik Espinoza did a great job snagging me a great deal. All sales managers kind, polite, and coordinated. Highly recommend Clay Cooley's Volkswagen of Richardson. I will certainly return in the future for more vehicles. More

by erik41410 Verified Customer Verified Customer

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TJ did a great job showing the new car and helping with our trade in our trade in More

by twsriley Verified Customer Verified Customer

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The sales person Moises was very helpful with completing the sale. He helped find the best deal for my financial situation. Would highly recommend! the sale. He helped find the best deal for my financial situation. Would highly recommend! More

by guts43247 Verified Customer Verified Customer

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everyone was very helpful. the deal was fair and the business conducted quickly. it was a good experience. I rated all the people I remember with 5 stars. the deal was fair and the business conducted quickly. it was a good experience. I rated all the people I remember with 5 stars. More

by mwoodard10 Verified Customer Verified Customer

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Made appointment and when I arrived they were quick to attend to me. Work was done quickly. Thank you I appreciate this since I was from our of town. attend to me. Work was done quickly. Thank you I appreciate this since I was from our of town. More

by Seglind Verified Customer Verified Customer

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Dealership has gone above and beyond to ensure everything was as promised. Highly recommend to go see TJ was as promised. Highly recommend to go see TJ More

by nicholasdrew42 Verified Customer Verified Customer

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I would only recommend Volkswagen of Richardson Is if Dylan was their sales person, he is definitely an asset to this company and made us feel like family. We highly recommend him So much that we have go Dylan was their sales person, he is definitely an asset to this company and made us feel like family. We highly recommend him So much that we have gotten three vehicles from him in the last two months More

by ellenjamesanderson Verified Customer Verified Customer

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