Chuck Lilly
Chuck Lilly at Capistrano Volkswagen
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Chuck Lilly

Sales Associate

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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33 Reviews

Specialties & Trainings

Volkswagen Elite Certified

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33 Reviews

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33 Reviews of Chuck Lilly

September 15, 2021

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Employee Rating

Capistrano Volkswagen is amazing, they promise a lot and deliver more! Do not buy anywhere else before comparing here. And be sure to ask for Chuck Lilly! More

by Marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 16, 2021

Capistrano Volkswagen responded

Thank you Marc! We will be sure to let Chuck know of your great experience with him. We look forward to seeing you again soon!

September 13, 2021

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Employee Rating

We had a great experience with Chuck, John, and the team at Capo VW. Chuck responded quickly to all my questions before I came down, and was extremely attentive throughout the experience. We really appre More

by ajdiaz121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Capistrano Volkswagen responded

Thank you for the positive feedback! We will make sure John, Chuck, and the rest of the team hear about how their diligence is affecting our customers. We look forward to seeing you again!

August 09, 2021

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Employee Rating

My sales guy Chuck was great! Never pressure and ready to help and answer questions at any time. It was the best dealer experience I have ever had. Also, Nick came to check in and your finance guy John wa More

by good deal
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Steve Smith , John Weseloh

Aug 10, 2021

Capistrano Volkswagen responded

Thanks for the feedback! We will make sure that Chuck, John, and Steve know what a great job they are doing.

July 20, 2021

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Employee Rating

Easy but creative transaction to get numbers to work. Kevin and Chuck were great to work wth, and the overall experience was very pleasant. Looking forward to driving my 2021 Tiguan R over the next 3-yea More

by JT from San Clemente
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dooris, Paul Clark

Jul 22, 2021

Capistrano Volkswagen responded

Thanks JT! We will let Kevin and Chuck know what a great experience you had. If you have any questions about your new Tiguan R, give us a call anytime.

July 11, 2021

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Employee Rating

We had a great experience purchasing a new vehicle and serving another. I look forward to working with Capristrano Volkswagen for all of your car purchases and services. More

by John C
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Johnson

Jul 20, 2021

Capistrano Volkswagen responded

Thanks John! We will do our best to meet your expectations on your next visits as well.

March 01, 2021

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Employee Rating

This dealership was awesome, got to test drive multiple vehicles which was great! I came over from Jeep and had never driven a smaller car, ended up with the Jetta SEL premium and I am in love! Chuck was h More

by cone.gabby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, AJ Jamshidi

Mar 01, 2021

Capistrano Volkswagen responded

Thank you, Gabby, for taking the time to share your thoughts on working with our team. We're glad to hear that Chuck and our sales team delivered such a great experience! Congratulations on your new Jetta! Kate

January 01, 2021

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Employee Rating

Great experience! Chuck was very nice and attentive to our needs. The only issue was the amount of time it took to meet with the finance person. Then he kept trying to sell us the extended warranty. More

by wine_wiz
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, AJ Jamshidi

Jan 02, 2021

Capistrano Volkswagen responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Chuck can do to assist you, please do not hesitate to let us know. We are always happy to help! Kate

December 24, 2020

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This has been the most proffesional service I have ever experienced in a dealership. I ended up purchasing a car that I didn't even think about before I got in. Very thrilled about it! Chuck Lilly was one More

by Milos Salaski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci

Dec 27, 2020

Capistrano Volkswagen responded

Here at Capistrano Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Milos, you enjoyed your experience with Chuck, and it was a pleasure having you at the dealership. We appreciate your review! Kate

December 01, 2020

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Employee Rating

Chuck's professional, calm demeanor approach was appreciated when addressing our questions and needs. Capo VW is 2nd to none in comparison to other VW dealerships I either purchased vehicles from or More

by Phillip Hernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2020

Capistrano Volkswagen responded

Hi Phillip, We are very happy to hear Chuck provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

November 18, 2020

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Employee Rating

My only complaint is that my son and I spent over 4 hours at the dealership and I was instructed during the initial call that the appointment will take by the most 1 hour. We both missed a lunch and I have a More

by CARITABRINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci

Nov 30, 2020

Capistrano Volkswagen responded

Hello, Thank you for taking the time to review our dealership and bringing this to our attention. We'd like to apologize for the inconvenience you experienced during your recent visit. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to reach out to me directly. Kate customerservice@capovwmazda.com

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