Chuck Konzen
Chuck Konzen at Heiser Chevrolet
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Chuck Konzen

Service Manager

Heiser Chevrolet

10200 W. Arthur Ave.
West Allis, WI 53227

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4 Reviews
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4 Reviews

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4 Reviews of Chuck Konzen

September 18, 2024

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Employee Rating

Service was great. I had a tire emergency and they fixed it right up and had me out in no time. The office staff was wonderful as well More

by Superstacy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2024

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 28, 2024

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Employee Rating

Rude customer service from the service department. The appointments do not match the actual availability for service and no one calls to tell you they need to reschedule. Poor communication on status More

by deeworld23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nicole Darling

Sep 03, 2024

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Chuck Konzen by phone 414-328-2447 or by email at charles.konzen@heiser.com so we can better understand what happened during your experience.

August 21, 2024

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Employee Rating

Nicole this well with this follow up maintenance. Charles ( Chuck) did not Provide courtesy call even after I left a voice mail for him to update me on the service visit on 8/5/24 that parts needed t More

by MVEGAWITTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: PJ Geboy, Nicole Darling , Chuck requires customer service etiquette

Aug 21, 2024

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chuck Konzen Service Manager 414-328-2447 charles.konzen@heiser.com

May 29, 2024

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Employee Rating

Service was awesome I will be back there to keep getting service done along with my family More

by Wunderjason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Crandall, Brad Sterling, Nicole Darling , Michelle Kisiel, Megan Shulta, Dave shepherd

Jun 03, 2024

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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