Chuck Johnson

Initial observation was Kaleb is young, pressuring potential buyers will be his approach. It was not that way. He showed us what we asked, answered the questions we had or got the answers, and respec potential buyers will be his approach. It was not that way. He showed us what we asked, answered the questions we had or got the answers, and respected our relationship as seniors looking for a new vehicle without being the young pushy salesman we were expecting. Very respectful, helpful and "patient" - I'm not a patient person myself at times and he detected and adjusted to that in a very understanding manner. It was a delight working with Kaleb. And of course Shaun was......ok. Just joking. It was obvious where Kaleb got his manners; Shaun was a pleasure to work with and took care of my wife's and my concerns. Very professional. Chuck was superb. He seemed as excited as us that we were getting a new car. He explained all the processes and options very well and completed the dreaded signing in a methodical, well understood manner so the process was smooth. Jaden's explanation of the car and the features was Outstanding. Even well after closing, he took the time to show us every feature, answer every question, register phone with Lexus vehicle - and he never gave the impression that we were on his time. Super friendly, seemed very knowledgeable, and was very professional. The most pleasant vehicle purchase experience every - and I have had a few. More

by craigbware Verified Customer Verified Customer

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Austin Guzman is great Second time I dealt with him A true professional He always makes me feel at home true professional He always makes me feel at home More

by BSPICER874 Verified Customer Verified Customer

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I wish there were 10 stars to give out. Ana Lima would deserve all of them. I have been looking for a new car for sometime, multiple sales people and no one made me feel as special as she Ana Lima would deserve all of them. I have been looking for a new car for sometime, multiple sales people and no one made me feel as special as she did. I was starting to give up on buying a car, until I saw her in the showroom. I told my husband that I wanted her to help us. She started out asking great about what I wanted as features in a car and provided excellent suggestions that Help us find the perfect car. She knows the Lexus product so well that we felt confident with everything that she told us. She made us feel more like friends than just customers. We couldn’t have asked for a better person to make our purchase run so smooth. Her manager Shaun was awesome too. He was very understanding of what we needed to made this purchase happen. I loved that he came out of his office to introduce himself. Little things like that are why we came back for another purchase in Sarasota. Jaden was so enthusiastic about showing me my new car, it made the process amazing! Love that kid!! And last but not least, the financial Manager Chuck was very detailed and knowledgeable about the process and walking us through all the paperwork. I am completely sold on the Lexus product and will never go anywhere else but Lexus if Sarasota. It was worth the drive up there. Thank you to everyone!! More

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All I can say is WOW, I have waited a couple days to write this and my wife and I are still over the top with the fantastic service we got from Ana, she made buying our new car a wonderful experience. write this and my wife and I are still over the top with the fantastic service we got from Ana, she made buying our new car a wonderful experience. Ana Lima is a no pressure saleslady that knows her stuff. she knew the cars inside and out, all the options and functions. My wife Michelle felt so at ease and it all was because of Ana. She made this sale happen no question about it. Thank you Ana!!!! The Sales Leader Shaun was also extremely nice and a true pleasure to deal with. Its very unusual to find a sales team like this. They made us feel special, and it was so nice to get service like that. Lexus of Sarasota needs to keep these guys forever!!!!! they make your whole dealership shine!!! Thank you, Shaun!!! Jaden Shelburne was a real help to Michelle showing her the new car and how to work the screens, and how to setup the phone app. he even had a bad injury to his thumb but you couldn't tell because he was so focused with getting my wife setup correctly with her new ride. Very nice job Jaden. Christopher Lima, was a class act. He was speaking to me as my wife was getting her training on the car. He didn't have to say anything to me, but being the high quality salesman that he is, he made sure that we had a great experience at Lexus of Sarasota. Thank you to everyone, that made our car buying experience the best it could be. its no wonder why we stay with Lexus. More

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The dealership had a car I was looking for. Timely responses to my questions over email and texts. No surprises when we came to do the paperwork. Toby was very professional. Timely responses to my questions over email and texts. No surprises when we came to do the paperwork. Toby was very professional. More

by Ml Verified Customer Verified Customer

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Communicated well and responded to all my texts and messages. Very knowledgeable about the vehicle. The entire staff worked very hard to make the deal happen in the most convenient manner for me. Ev messages. Very knowledgeable about the vehicle. The entire staff worked very hard to make the deal happen in the most convenient manner for me. Everything was prepared so when I came to pick up the vehicle it was a quick, smooth transaction. Thanks to Jeff and Chuck for being so flexible. Even after the purchase of the vehicle Jeff checked in and made sure I am happy with my purchase and experience. Well done! More

by CrystalMadani Verified Customer Verified Customer

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Great experience when dealing with a new car purchase and will definitely be back for another one. will definitely be back for another one. More

by matthew_gunderson Verified Customer Verified Customer

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Devyn was throughout the process very professional, anticipating questions and proactively keeping me informed. He was also polite, friendly and engendered my trust. I appreciate his excellent business anticipating questions and proactively keeping me informed. He was also polite, friendly and engendered my trust. I appreciate his excellent business manner. More

by BARLINDLLE Verified Customer Verified Customer

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Jamie is a pleasure to work with! He had recently sold my husband and I a car, therefore the minute my car was totaled in Helene, I reached out to him. He stayed in touch consistentl He had recently sold my husband and I a car, therefore the minute my car was totaled in Helene, I reached out to him. He stayed in touch consistently, is very knowledgeable, and customer oriented. He helped me find exactly what I was looking for! Tanner in service is also a great asset, as is Chuck in finance. Thank you Lexus of Sarasota!! More

by SIESTADOGMOM Verified Customer Verified Customer

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Every thing was handled in a professional manner. Brittany was very helpful and kept in touch with us even after the purchase. She was able to find us the exact model that we were looking for. Brittany was very helpful and kept in touch with us even after the purchase. She was able to find us the exact model that we were looking for. More

by Jmorgan37 Verified Customer Verified Customer

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