Chuck Griffith
Chuck Griffith at Germain BMW of Naples

Chuck Griffith

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
296 Reviews

Hi I am Chuck Griffith a Service Advisor at Germain BMW. I started here at Germain BMW in August of 2013 as a porter and then moved up to be a Service Advisor in January of 2014. This is my first time in the car industry. My family and I moved here for the Northwest Suburbs of Chicago in June of 2013 where I was in customer service for 13 years. When I am not at work I am with my family going to the beach or the pool.

Dealership Experience

12 yrs, 8 mos

Languages Spoken

English English

5.0

296 Reviews

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297 Reviews of Chuck Griffith

March 12, 2026

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Employee Rating

Chuck Griffith is an excellent service advisor he is always thorough and very attentive to our needs!! We have worked with him for many many years and have been very happy with his service over the ye More

by Joetta.warren0563
Service Price Transparency
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Recommend Dealer
Yes

March 06, 2026

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The service department is excellent, and we appreciate the efforts from Chuck Griffith. His communication skills have made it easy to get through the switch board. More

by jwagner140
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Recommend Dealer
Yes
Mar 06, 2026

Germain BMW of Naples responded

We here at German BMW of Naples are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Best Regards, Flavio Galasso General Manager

March 03, 2026

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The service management of Chuck Griffith at Germain BMW in Naples makes it worth buying a car there. He's the best. More

by dennis_muchmore
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Recommend Dealer
Yes
Mar 03, 2026

Germain BMW of Naples responded

We are fortunate to have Chuck on our team of professionals, who take great care of our valued guests. Thank you for taking the time to highlight him in this kind review. Best Regards, Flavio Galasso General Manager

Mar 03, 2026

dennis_muchmore responded

Thanks. Its' a great dealership. With Chuck and my sales guy Dave Brown, not to mention the guys outside and the reception group, you have a great team.

February 17, 2026

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Easy to get appt scheduled and wait time is exactly as described. Comfortable waiting room More

by cpullano
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Recommend Dealer
Yes
Feb 18, 2026

Germain BMW of Naples responded

We're always striving to give our customers the best experience possible. Thanks for letting us know we're doing a great job! Best Regards, Flavio Galasso General Manager

January 29, 2026

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The service department is top-notch. Chuck Griffith really works hard to place as customers and make sure that they’re taken care of. I have worked with Chuck for over 10 years and he al More

by Tashayennis
Service Price Transparency
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Recommend Dealer
Yes
Jan 30, 2026

Germain BMW of Naples responded

Thank you for taking the time to share your feedback. We’re glad to hear that your experiences with our service department have been consistently positive and that Chuck Griffith has taken great care of you over the years. We truly appreciate your loyalty and kind words about his dedication to customer satisfaction. We’re also sorry to hear about your experience with our sales department. Your feedback is important to us, and we take concerns about transparency very seriously. We will be sharing your comments with our management team so we can address this and work toward improving the overall experience. Thank you again for bringing this to our attention. Best Regards, Flavio Galasso General Manager

December 03, 2025

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Excellent customer service and went above and beyond what was needed. I work with a number of dealers and this is one of the two best! More

by Claymarsh4
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Recommend Dealer
Yes
Dec 03, 2025

Germain BMW of Naples responded

Thank you for allowing our team the honor to assist with your automotive service needs. Your overall satisfaction is our top prioirty. See you next time. Best Regards, Flavio Galasso General Manager

November 14, 2025

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Excellent service by Charles Griffith. Always on top of caring for my car. I always feel confident when I service my car at Germaine BMW. More

by Crazy4beach2
Service Price Transparency
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Recommend Dealer
Yes
Nov 14, 2025

Germain BMW of Naples responded

Thank you, for your kind words about Chuck. We are thrilled to know he was able to assist you so effectively. We'll be sure to pass your positive comments along to him and the rest of the team. We truly value your business. Best Regards, Flavio Galasso General Manager

October 30, 2025

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I have worked regularly with Chuck Griffith , for more than 8 years. He and the service team consistently provide the highest level of service promptly and professionally. More

by Lfrperiodmd
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Recommend Dealer
Yes
Oct 30, 2025

Germain BMW of Naples responded

We appreciate your continued business and kind words for Chuck. Our goal is your overall satisfaction and we are thrilled Chuck continues to provide you with the level of service you deserve as a valued Germain customer. Best Regards, Flavio Galasso General Manager

October 05, 2025

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The service was very prompt. All work to be done was identified and accurately estimated. More

by jeffbowe1950
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Recommend Dealer
Yes
Oct 06, 2025

Germain BMW of Naples responded

Thank you for taking the time to share you overall satisfaction with your recent service experience. Our goal is to ensure every guests receives only the best in customer care. Best Regards, Flavio Galasso General Manager

September 29, 2025

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Charles Griffith did an excellent job of guiding me through and explaining the work, he communicated well and was a pleasant person to deal with. More

by pendragon36
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Recommend Dealer
Yes
Sep 30, 2025

Germain BMW of Naples responded

Thank you for taking the time to leave this review, it means a lot to us. A positive experience is what we strive for every day. We appreciate you letting us know how we did and for choosing us for your automotive needs! Best Regards, Flavio Galasso General Manager

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