Chu Park

So easy to work with. I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate! I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate! More

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They were patient and explain everything in detail didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership More

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I have found all the Ourisman dealerships very responsive and courteous and in particular this dealership has equipment than other dodge/chrysler dealerships and repair ships. Particularly when it comes to and courteous and in particular this dealership has equipment than other dodge/chrysler dealerships and repair ships. Particularly when it comes to working on aluminum wheels. Many dealer and tire shops use old tire changing and balancing equipment meant for steel wheels, which wreck and mar your aluminum wheels. I had an rotation and remounted a new wheel/tire. Price for instance to rotate tires and/or mount & balance is higher than many tire shops but they get it right. I recently went to NTB for a simple rotation and after 30 minutes of seeing them try to set up the lift and getting it wrong I stopped the work and pulled my vehicle out before it was damaged. Did not see service dept names listed like sales and rating staff. More

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On Monday morning I attempted to shift my 2013 Dodge Dart into park, it would not shift. I attempted to turn the car off however since I could not shift the car from drive to part the car would not turn off into park, it would not shift. I attempted to turn the car off however since I could not shift the car from drive to part the car would not turn off completely, nor would it allow me to take the key out of the ignition. I did some searching online and found out that my car had multiple recalls on it, one of which was with the transmission shifter cable which is why the car could not shift out of drive. I called AAA to have my car towed to the Ourisman Bowie dealership. I called the service department at Ourisman and was transferred to the parts department, I was told that they did not have the part but would order it right away so that they can start working on it as soon as it arrives. He then directed me back to the service department in order to schedule an appointment. The appointment setter put me on hold and the call was disconnected after being on hold for about 3 minutes. I called back to attempt to schedule the appointment again, I was told that the recall coordinator was the only person that could set my appointment and they were away from their desk they took my information and said they would have them call me back. I called at around 2pm after not receiving a phone call and spoke to another appointment setter who once again could not get the recall coordinator on the phone because they were assisting another customer, they once again took my information and told me they would have them call me back as soon as they were available. At 5:45 I still had not received a call so I called again and was told that the recall coordinator was gone for the day and would call me in the morning. The next day I had not received a call by 1:30pm so I called to attempt to schedule an appointment, the recall coordinator was still not available but the appointment setter that I was on the phone with informed me that they would be able to schedule my appointment for that same day (Tuesday) and if they couldn’t work on it that day they would get started the next day (Wednesday) I did not call on Wednesday because I assumed they would be calling me with an update. I called Thursday afternoon to get an update on my car and the person on the line said that they could not find the slip for my car so the mechanic must be working on it currently and it would be ready in a few days. On Friday morning at 10:30I called to see when my car would be ready and I was told that my service advisor was gone for the day and they would speak to the mechanic to see when the vehicle would be done and I would get a call right back. At 1:30 I called after not receiving a call for a few hours and was I formed that not only had the not started working on my car but there wasn’t even an open ticket on the car. I spoke to a manager and was told they would be working on the car today and it would be done same day if not the next day. I went to the dealership to speak to a manager and was told that the reason why they hadn’t started working on my car was because they couldn’t find the key, key was in the ignition and they hadn’t even called me to ask me where the key was. I was assured that my car would be fixed same day once again but was called a few hours later and was informed that my battery was completely drained and they needed To be replaced, this would cost $400+. I informed them that the battery was dead because they let my car sit for 5 days without taking the key out of the ignition, they informed me that they would not be responsible for the battery being drained. More

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Went in wanting a V-8 Charger or Challenger. Was denied a test drive. The used car manager refused to give me a quote on my trade in unless I sat down to sign papers. He proceeded to yell at the guy I was wo test drive. The used car manager refused to give me a quote on my trade in unless I sat down to sign papers. He proceeded to yell at the guy I was working with, ON THE SALES FLOOR. IN FRONT OF EVERYONE. xxxx POOR CUSTOMER SERVICE. I went back later to let them know what happened. I was told to email the GM. I did, and got ZERO response. So I went to Koons Ford and bought a new Mustang. I'll NEVER recommend this dealership to anyone. The people I worked with aren't listed. Sorry for those receiving this review. More

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Pre sale inspection of factory ordered vehicle My factory ordered vehicle came in late Saturday after service department had left. Pre sale inspection and programming the keys had to be done befor My factory ordered vehicle came in late Saturday after service department had left. Pre sale inspection and programming the keys had to be done before I could take delivery. Initial estimate was late Monday afternoon, but they were able to complete it by noon, which allowed me to take delivery earlier. I was very pleased. More

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A bit long of a wait Battery died in my 2014 Cherokee and I had to jump it to get to get it started. I then drove my wife to work and headed towards dealership service cen Battery died in my 2014 Cherokee and I had to jump it to get to get it started. I then drove my wife to work and headed towards dealership service center. I called first to give the center the symptoms to ascertain if there may be an electrical problem since the screen was not responding to any touches, radio wasn’t playing and phone was connected but not functioning. I waited until I arrived at the center to turn the vehicle off. I then tried to crank the motor but the battery was dead. They ran a diagnostic and the battery failed, I don’t understand why since the battery was dead, cost $90. New battery was installed and about 4 hours after arriving I was on my way again. More

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Main things done I got everything done except one of my recalls. Will do it on my next service visit. They have been servicing my vehicle for the past 3 years. Will co I got everything done except one of my recalls. Will do it on my next service visit. They have been servicing my vehicle for the past 3 years. Will continue to go back. More

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A Great Buying Experience This review is long overdue. I purchased a new 2018 Jeep Compass in November, 2018 at Ourisman in Bowie, after having an unfortunate accident with m This review is long overdue. I purchased a new 2018 Jeep Compass in November, 2018 at Ourisman in Bowie, after having an unfortunate accident with my 2017 Compass. I had such a good experience the first time, that I knew I had to return when I decided to purchase another Compass. I worked with Raymond Walford who was an excellent sales person. I had worked with him when I bought my 2017 Compass, and he remembered my specifications and styling I preferred. He actually found me a model with a package with a significant amount of extra features than my first Compass at a good price. He answered all my questions and was able to clearly explain the features of the vehicle. The financing here was also great. I was in and out with my brand new car within less than 2 hours. It was a truly hassle-free buying experience, and I would certainly recommend that anyone considering purchasing a SUV i n the JEEP family consider visiting this dealership and this sales team. More

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Worst car buying experience of my life Dealer first tried to stick me with New Ricky Ridge Jeep priced 15k over its value We sat back down and re negotiated after they Defaulted in first Dealer first tried to stick me with New Ricky Ridge Jeep priced 15k over its value We sat back down and re negotiated after they Defaulted in first contract Next they lied and stated it was a 2018 JL Midel It’s a early 2018 JK Midel Then I tried to get service Dept to fix traction control problem that has been defective since the day I drove it off the lot 4 Times it’s been in there service dept This dealer is a 5 hour round trip drive from my Home Every time they say it’s fixed I spend my whole day to go pick it up Only to find each time It still has the same problem There all crooks and con men here Chance is a bold faced liar Run from these JERKS or you will regret it More

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