No coupons for oil change, no bowl of snacks, no can
sodas, no carwash or multi point inspection done correctly.Said my car checked out great, everything was fine. But i have 1 worn tire with a knot on
sodas, no carwash or multi point inspection done correctly.Said my car checked out great, everything was fine. But i have 1 worn tire with a knot on the wall that is very noticeable. The oil change was 59.95 plus tax total 67$. . I am praying everything with the oil change was done correctly. I seen new faces in sales. No one walking by spoke to the customers in the waiting area. In the past, the sales team would stop and speak.. always. You can tell this is not Mike Smith Honda. Yesterdays experience and price of an oil change, and obviously not completely and accurately conducting the multi point inspection. Im taking my business elsewhere. This service was no comparison to Mike Smith honda.!
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by Airforce1129
Service Price Transparency
Oct 25, 2024 -
Doggett Honda of Beaumont responded
I'm sorry to hear about your recent experience and the concerns you have with our service. We strive for thorough inspections and customer engagement, so it's disappointing that we fell short during your visit. Please reach out if you'd like to discuss this further or address any unresolved issues; we're here to help make things right. Thank you, Chris Baldwin - Service Manager - ext 23223
Magen was good got my Tire fixed then when I went to
Walmarts my car wouldn’t start. Don’t know why waited a few Minutes then it started. Still don’t know why it did this do I need to bring it in an
Walmarts my car wouldn’t start. Don’t know why waited a few Minutes then it started. Still don’t know why it did this do I need to bring it in and have it checked or what. Please let me know.
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by Vfox
Service Price Transparency
Other Employees Tagged:
Maegen
Oct 07, 2024 -
Doggett Honda of Beaumont responded
Thank you for reaching out to us at Doggett Honda of Beaumont. We're glad Magen could assist with your tire, but we're sorry to hear about the issue with your car starting. We recommend bringing it in so our team can take a closer look and ensure everything is running smoothly. Please feel free to contact us directly if you have any questions!
For the service center.
Very poor, negative communication. Service manager stood by two service writers, when the were rude, wrong, and have a very nasty attitude. Beware, b
Very poor, negative communication. Service manager stood by two service writers, when the were rude, wrong, and have a very nasty attitude. Beware, because the service manager stands behind two very disrespectful service writers. I would not even give these individuals a 1
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by resists.indoors_05
Sep 27, 2024 -
Doggett Honda of Beaumont responded
This feedback is very concerning to receive. We strive for respectful and positive communication at all times, so it's disappointing to hear about your experience. I would like the opportunity to address this issue directly with you and ensure it doesn't happen again. Please reach out when you can.
Thank you,
Chris Baldwin - Service Manager - ext 23223
Slow, I arrived 20 minutes before anyone else and it took
over 2 hours for oil change and tire rotation. Wanted to charge me 233 dollars to fix a factory defect on a piece of plastic on back door of a car no
over 2 hours for oil change and tire rotation. Wanted to charge me 233 dollars to fix a factory defect on a piece of plastic on back door of a car not 2 years old. To top it off their lawn guy blew dirt and grass all over my car with leaf blower while I was waiting for them to finish paperwork. I’m sure I can get better and faster service without having to drive 30 minutes both ways.
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by Roger
Service Price Transparency
Sep 23, 2024 -
Doggett Honda of Beaumont responded
Roger, I apologize for the delays and inconvenience you experienced during your visit. We strive to provide efficient service and it's clear we fell short this time. If you'd like to further discuss these or any additional concerns, please reach out directly so I can address them. Thank you, Chris Baldwin - Service Manager - ext 23223
Oct 17, 2024 -
Doggett Honda of Beaumont responded
Roger, I understand you are upset, and I would be happy to further discuss this matter with you directly. Please reach out at your earliest convenience. Thank you, Anthony Wiltz - General Manager - ext 23231
Sep 25, 2024 -
Roger responded
I did not like sitting there for over 2 hours when I was there before the doors were even unlocked. I did not like the dirt and grass blown on my car. I could live with those but what burned me up is not getting the piece of plastic trim repaired. I don't think it was even looked at by anyone after I showed the woman first thing that morning and then giving me a price of $233 to fix it. $ 53 for the part and $ 180 to install. I could not imagine why it would cost that much as the plastic was not broken it had just come loose. After getting home I did some research on a Honda parts site. I came across a small plastic tab for a couple of bucks. That got me to wondering why it was being offered for sale. I went and pulled the piece on my car back an inch or so and could see what was missing was one of those plastic tabs used to connect all the plastic pieces on cars. I am sure you now know what I am talking about. What could have been fixed in a few minutes, which would have made the customer happy has now turned into this. I would have paid for the fix but not the rip-off price. When you pay 36,000 for a car it should not fall apart in less than 2 years.
Staff is super friendly and helpful.
I was in and out within 30 mins for my oil change
I was in and out within 30 mins for my oil change
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by dgreen
Service Price Transparency
Other Employees Tagged:
Jennifer snowden
Sep 04, 2024 -
Doggett Honda of Beaumont responded
Thank you for stopping in at Doggett Honda of Beaumont for your oil change! We appreciate your five-star review.
Overfilled with engine oil again even after I mentioned
not too 2nd time! (By pint)
not too 2nd time! (By pint)
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by rcl041
Service Price Transparency
Aug 01, 2024 -
Doggett Honda of Beaumont responded
I'm sorry we fell short of our high expectations during your visit. I'd like the opportunity to learn more about what happened here so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help.
Thank you,
Chris Baldwin - Service Manager - ext 23223
Very prompt on this visit extremely courteous and
helpful. Service was done very quickly and I was finished and on my way in under an hour
helpful. Service was done very quickly and I was finished and on my way in under an hour
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by g00deguy
Service Price Transparency
Jul 25, 2024 -
Doggett Honda of Beaumont responded
Thank you for sharing your experience! We're glad to hear that our team at Doggett Honda of Beaumont provided prompt and courteous service. Safe travels, and we look forward to serving you again!
Trying to schedule service on line was a nightmare.
Fortunately, stopping by and making an appointment in person was pleasant and quick. The staff was efficient and courteous on appointment day. Th
Fortunately, stopping by and making an appointment in person was pleasant and quick. The staff was efficient and courteous on appointment day. The alignment took an hour as estimated.
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by Khardey
Service Price Transparency
Jun 24, 2024 -
Doggett Honda of Beaumont responded
We're glad our team at Doggett Honda of Beaumont could assist you efficiently in person. Thanks for your patience and feedback! We will be sure to take this into consideration as we move forward. See you next time!
The staff was great & very respectful to me& my wife.
We will come back next time
We will come back next time
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by Danell Wilkinson
Jun 18, 2024 -
Doggett Honda of Beaumont responded
Danell, we are glad to hear that our team provided excellent service to you and your wife. Thank you for choosing Doggett Honda of Beaumont. See you next time!
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