Christy Hicks

They show by the type service they give each time I’ve gone there, that they are very professional people who know what they are doing and how to treat the customer. gone there, that they are very professional people who know what they are doing and how to treat the customer. More

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My husband and I are very satisfied with the excellent customer service that Christy Hicks provides each time we turn our cars in for service. Everything always gets done right and our cars still look br customer service that Christy Hicks provides each time we turn our cars in for service. Everything always gets done right and our cars still look brand new. We’ve been Mercedes Benz customer for more than 20 years and Christy has been our service provider the whole time. We recommend everyone select Christy as their service provider. More

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From a service perspective of “keeping it real” Christy Hicks, is genuine and has a service mentality in her heart. I had a horrible situation with my car, she was easily the most empathic person I dealt w Hicks, is genuine and has a service mentality in her heart. I had a horrible situation with my car, she was easily the most empathic person I dealt with. More

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I will drive the distance from Buckhead to this dealership! The car buying process was seamless! No hard pressure! The first service was outstanding! Christy Hicks in service was smart, kind, and dealership! The car buying process was seamless! No hard pressure! The first service was outstanding! Christy Hicks in service was smart, kind, and helpful! 1st woman service advisor I’ve ever had, better than any man. (Sorry men) I like everyone at this dealership! Smiles and nice and they want to help! More

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Christy Hicks at Mercedes Benz of Atlanta is a wonderful service advisor!!! She goes out of her way to have your Mercedes serviced with skill, speed and top-notch expertise! She saved me $500.00 too! She service advisor!!! She goes out of her way to have your Mercedes serviced with skill, speed and top-notch expertise! She saved me $500.00 too! She’s a God send! She has also become a good friend! Thank you Lord for Mercedez Benz of Atlanta, Christy and all of the sweet young men that work there! More

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This is my 3rd Mercedes I’ve purchased with Finn. He is exceptional at his job… listens to my needs and got it done quick and efficiently. He is exceptional at his job… listens to my needs and got it done quick and efficiently. More

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Finn was the best! We love the location of the dealership. Everyone we spoke with were so nice. Tim Harden was extremely helpful with getting me familiarized with our We love the location of the dealership. Everyone we spoke with were so nice. Tim Harden was extremely helpful with getting me familiarized with our new car. More

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There were two ladies I encountered at the service desk. The first one was a nice young lady. She was very friendly and helpful. She helped me locate my service rep Christy. The second one was not. She was The first one was a nice young lady. She was very friendly and helpful. She helped me locate my service rep Christy. The second one was not. She was very rude and not very helpful at all. She was the older of the two. I ask her name, as I knew I would be filling out a survey. I believe she said it was Inaz. Very poor customer service and not helpful at all. Christy was great. More

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Update 1/23: Mr. Ewell Shuff (the “service director” I say that very loosely) Is just as nasty lol hate to think that this is the representation of Mercedes. It’s trul Ewell Shuff (the “service director” I say that very loosely) Is just as nasty lol hate to think that this is the representation of Mercedes. It’s truly disgusting and disgraceful to the name. Couldn’t even apologize for the ignorance of his employees. It was my fault things weren’t done right or corrected. Instead asked ME what was I calling for ??? Really a disappointing group of men left in charge. I’ll be trading mine in VERY soon!!! GET AN AUDI !!!! DAY OF : 1/18/25 Toussant Green is a xxxx poor sales manager. I had to ask multiple times for my car to be dried after having to come back up to the premises after being told they couldn’t wash my car the day I received an oil change. Go to Buckhead! Mr. Toussant Green has no respect for Black women and I’m going to be sure that corporate knows about his lack of professionalism! I’m going to make sure he doesn’t forget me. In his OWN WORDS “since you don’t wanna handle things the good way we can handle them the bad way”😉 More

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Traditionally, we purchased our vehicles from Mercedes-Benz of Athens, but since our trusted salesperson moved to another company, we decided to explore options closer to home with Mercedes-Benz Mercedes-Benz of Athens, but since our trusted salesperson moved to another company, we decided to explore options closer to home with Mercedes-Benz of Atlanta Northeast. I’m so glad we did! I had an outstanding experience purchasing my car from Melissa Lee at Mercedes-Benz of Atlanta Northeast. From start to finish, she went above and beyond to make the process smooth and stress-free. Melissa was knowledgeable, patient, and genuinely committed to helping me find the perfect car that matched both my needs and preferences. The entire team was professional, transparent, and accommodating, ensuring that every step of the process was seamless and enjoyable. I truly appreciate the effort Melissa and the team put into delivering exceptional service. If you’re in the market for a vehicle, I highly recommend Melissa Lee and the team at Mercedes-Benz of Atlanta Northeast. They’ve set a new standard for excellence in car buying! More

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