Christopher Watson

We have waited for 3 weeks for our car to be fixed, and so far they have not called us to say that the replacement part has arrived. We bought the car new from the factory 1 month ago. so far they have not called us to say that the replacement part has arrived. We bought the car new from the factory 1 month ago. More

by maurimarti Verified Customer Verified Customer

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Friendly Pesonnel. Helpfull and listen to my needs. I think they too too long to service the vehicle, but they did a good job and even repaired a recalled part. I'll Helpfull and listen to my needs. I think they too too long to service the vehicle, but they did a good job and even repaired a recalled part. I'll keep doing business with them. More

by bornfree11 Verified Customer Verified Customer

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Short i initial wait upon arriving, they addressed my issue; however, i found it difficult to get into direct contact with my sevice representative. issue; however, i found it difficult to get into direct contact with my sevice representative. More

by quirinojp Verified Customer Verified Customer

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You have a clear understanding of what's going on with your vehicle.They're very attentive inside.The place is clean your vehicle.They're very attentive inside.The place is clean More

by Jennbmajor Verified Customer Verified Customer

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Worst customer service experience I've had in over a decade. Chris Watson was the representative, and the service was unacceptable. They kept our car for weeks after initially saying it would take just decade. Chris Watson was the representative, and the service was unacceptable. They kept our car for weeks after initially saying it would take just a few days. To make matters worse, they didn't even fix the issue—the car still has the same problem. On top of that, dealing with them for a rental car was a complete nightmare. Avoid this place at all costs if you can. More

by Ever Lopez Verified Customer Verified Customer

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This was by far the worst customer service I’ve experienced in over a decade. Chris Watson (worst rep) and Tevin Carter (gave negative attitude) were the staff members I dealt with, and the service experienced in over a decade. Chris Watson (worst rep) and Tevin Carter (gave negative attitude) were the staff members I dealt with, and the service was beyond disappointing. Their day manager, Yitzhake Ramirez was also unhelpful. Never spoke to Alex Robles. They promised the car would be ready in a few days but ended up keeping it for weeks. Even after all that time, the issue wasn’t fixed: the car still has the same problem. The process of arranging a rental car was a mess from Kia rep side and extremely poorly handled. I would strongly recommend avoiding this place. More

by EVER56631 Verified Customer Verified Customer

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Great service l recomended very professional good customer service is nothing else for me to day customer service is nothing else for me to day More

by JOSEFERNANDEZ4330 Verified Customer Verified Customer

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When we needed a part for the car and we were told the whole item would need to be replaced but in the end the did the right thing and ordered the parts whole item would need to be replaced but in the end the did the right thing and ordered the parts More

by LINDA96631 Verified Customer Verified Customer

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Poor service, waited more than an hour to be checked in with an appointment. I had to ask why I was not seen after realizing that I had been forgotten. When I called to make the service appointment the rep with an appointment. I had to ask why I was not seen after realizing that I had been forgotten. When I called to make the service appointment the rep on the phone never asked for my phone number to send the appointment confirmation. Today, I received a threatening letter in the mail stating that I am pass due my first service for the new car. I am very upset about this. It seems that the record of the service was not communicated or logged in your system. This is my 3rd KIA and I am disappointed with this unprofessional level of service. What happened to Hollywood KIA.? More

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Chris Watson was awesome. Excellent service! Love the video explanation of what needs to be done Excellent service! Love the video explanation of what needs to be done More

by M_RAMJ0HNS Verified Customer Verified Customer

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