Christopher Walters

My experience with Mercedes Benz of Beaverton has been an absolute nightmare, characterized by incompetence, poor customer service, and a complete lack of accountability, particularly from their finance mana absolute nightmare, characterized by incompetence, poor customer service, and a complete lack of accountability, particularly from their finance manager, Mejra. I purchased a 2023 SL55 AMG from this dealership, expecting a luxury experience commensurate with the $160,000 price tag. Instead, I've been plagued with issues since day one. Mercedes Benz USA recognized the severity of my problems and sent me a $4,000 voucher as compensation. Sounds good, right? Wrong. The voucher came with a catch: all outstanding recalls must be completed to redeem it. Fair enough, I thought. I brought the car in for one recall, which was supposedly fixed. However, on my way home, I received a call notifying me of yet another recall. Frustrated but hoping for a quick resolution, I returned to the dealership, only to be told that the necessary parts were out of stock with no estimated time of arrival. So much for a timely fix. The real kicker came when I reached out to Mejra, the finance manager, as advised by the local dealer. She assured me she would investigate the issue and get back to me promptly. Two weeks passed with complete silence—no phone call, no email, nothing. It's as if my concerns fell into a black hole of indifference. The $4,000 voucher, meant to compensate for my troubles, is now effectively worthless due to Mercedes Benz of Beaverton's inability to handle their own recalls in a timely manner. Their post-sales customer service is non-existent, leaving customers like me stranded with expensive, defective vehicles and zero support. I've escalated my complaints in an attempt to initiate a buyback, but who knows if that will lead anywhere. At this point, I'm considering contacting the press and sharing my story on social media to warn others about the atrocious treatment I've endured. In conclusion, if you value your sanity and hard-earned money, steer clear of Mercedes Benz of Beaverton. Their luxury image is a facade, hiding a dysfunctional dealership that fails its customers at every turn. More

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Great facility and great people to work with in buying your new Mercedes. 5 stars. your new Mercedes. 5 stars. More

by MNOVAK4768 Verified Customer Verified Customer

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I think they're trying to pass the buck because they cause your vehicle malfunction but said it’s yours responsibility. Especially it from theirs service manager Chris Walter’s. I will keep file a dispu cause your vehicle malfunction but said it’s yours responsibility. Especially it from theirs service manager Chris Walter’s. I will keep file a dispute to fight with them. More

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Great customer service from the moment we entered the dealership. Jonathan and Norman are both knowledgeable and were super easy to work with, making our purchase much easier than other dealers. Chris i dealership. Jonathan and Norman are both knowledgeable and were super easy to work with, making our purchase much easier than other dealers. Chris in the Service Department was outstanding in quickly solving a glitch in the electrical system in our new GLE. More

by Zelda Verified Customer Verified Customer

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Great service and communication, highly recommended for anyone looking to service their luxury car in the area anyone looking to service their luxury car in the area More

by spitzkm Verified Customer Verified Customer

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They did a good job following through with recommended service that was required for my car service that was required for my car More

by JJOH21 Verified Customer Verified Customer

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I asked to look at the noise when it started up, it’s a sweet for about a minute or so. It was not addressed now my warranty is up with Carvana and I will have to pay out if pocket to fix it. Possible belt sweet for about a minute or so. It was not addressed now my warranty is up with Carvana and I will have to pay out if pocket to fix it. Possible belt! So then it took a week to get my car back when I was told 2 days. Pretty disappointed. More

by CHAMPOUXNM Verified Customer Verified Customer

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Came in for a nail in my tire. The service staff was attentive, quick and friendly. The service staff was attentive, quick and friendly. More

by M Verified Customer Verified Customer

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Excellent service ,great stuff , fast check in and checkout Very friendly and good environment and people checkout Very friendly and good environment and people More

by GIAMAKIDIS Verified Customer Verified Customer

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Every time I deal with this dealership I have a great experience. Their service dept is the best. Shak took really good car of me - good working with Craig and the entire team in the pick up group... experience. Their service dept is the best. Shak took really good car of me - good working with Craig and the entire team in the pick up group... More

by BILLGIBSONDOOR Verified Customer Verified Customer

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