Christopher Therrien | Page 29

Very friendly service people at this service center. A comfort area to wait while you vehicle is being serviced. A comfort area to wait while you vehicle is being serviced. More

by meow250 Verified Customer Verified Customer

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Everyone at the dealership were kind and helpful. Service staff were very knowledgeable. Mello car dealer was fabulous. Service staff were very knowledgeable. Mello car dealer was fabulous. More

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Had an appointment for oil change at 0745. Took just under two hours wait. Use to be an hour.everything else was great. Took just under two hours wait. Use to be an hour.everything else was great. More

by W.d.sulli52 Verified Customer Verified Customer

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Scott was great. Veh returned to me looking factory fresh. Can’t tell there was any body work done to my wife’s SUV. Thanks. !!!! Veh returned to me looking factory fresh. Can’t tell there was any body work done to my wife’s SUV. Thanks. !!!! More

by Stephenjogrady Verified Customer Verified Customer

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Great service always friendly and helpful any issues are fixed immediately with no fuss or denial. are fixed immediately with no fuss or denial. More

by polsenotech Verified Customer Verified Customer

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Helped get a quick oil change while on vacation. We received great service. Would definitely recommend We received great service. Would definitely recommend More

by Jairocalles Verified Customer Verified Customer

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They were thorough and reasonably priced. Good location, clean and comfortable waiting area. Wait time was on the high side. Good location, clean and comfortable waiting area. Wait time was on the high side. More

by regitec74 Verified Customer Verified Customer

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I spent $1400 replacing my AC compressor a little over a year ago and it went out again. Now the cost to fix it is $1000 more. I know there’s inflation and everything is more expensive, but I feel like I’m year ago and it went out again. Now the cost to fix it is $1000 more. I know there’s inflation and everything is more expensive, but I feel like I’m just gonna have to keep spending money on this year after year. I’ve been kicking myself because I’m not convinced it was repaired right to begin with. When the new part was first replaced, the AC would randomly stop blowing cold and we couldn’t figure out why. Just when I was going to make an appointment to have it checked, it started working and stopped giving me problems. I forgot about it. I shouldn’t have, there probably was something defective with the compressor, I mean how often do compressors only last a year? I’m convinced that something was not done properly in the first place and while it’s my fault for not following up, I won’t trust this dealership with another major repair. Not to mention the super expensive price, I’ve already gotten another quote for a compressor that’s $1000 less for parts and labor. Also, I tried to call several times and ask for the service department so I could make an appointment and nobody answered. I left voicemails and nobody returned my calls. I finally made an appt online and when I got there Chris Therrion told me that I couldn’t have my AC diagnosed because they weren’t open long enough that day. It was 430pm and they close at 6. How am I supposed to know how long it takes to diagnose an AC? I tried to call to speak to someone with no luck or return calls and I wrote exactly what I wanted to have done when I scheduled the appt online. Nobody contacted me even then to let me know. So I left my car overnight to find out the compressor was dead, then waited for half an hour when I went to pick it up. I live in Palmetto and my husband dropped me off and made it back home before anyone even talked to me. Chris finally went over the estimate with me, told me he found a compressor with a lifetime warranty and that he could give me a 20% discount. Of course the warranty only covers the cost of the compressor, if it breaks again I’d have to pay for the labor. With the 20% discount I’d still be paying more than I did last year. No thanks. I understand staffing shortages because I deal with that at my job as well. It’s affecting everyone, across a lot of industries. But poor customer service is poor customer service. Nobody returned my calls. Nobody answers the phone. And I’m convinced that the work is mediocre at best. I won’t have any work done there again. More

by DIZZYLIZZY1977 Verified Customer Verified Customer

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Prompt, positive attitude, on time. A very pleasant environment for waiting. Good communication with problems. A very pleasant environment for waiting. Good communication with problems. More

by mgolay51 Verified Customer Verified Customer

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Attentive employees and very spacious waiting area. Information about wait time was accurate and appreciated Information about wait time was accurate and appreciated More

by jmkawa Verified Customer Verified Customer

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