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Mercedes-Benz of Novi

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Mercedes-Benz of Novi

Name: Mercedes-Benz of Novi
Address: 39500 Grand River Ave., Novi, MI, 48375, US
Telephone: (248) 426-9600
Rating: 4.4

4.4

536 Reviews

39500 Grand River Ave., Novi, Michigan 48375

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Parts: (248) 426-9600

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Today:Open today 9:00 AM - 6:00 PM Open Now

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Mercedes-Benz of Novi

Novi, MI

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4.4

536 Reviews

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Today:Open today 9:00 AM - 6:00 PM Open Now

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39500 Grand River Ave.

Novi, MI

48375

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4.4

536 Reviews

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Welcome to Mercedes_Benz of Novi. We opened our doors 25 years ago in October of 1997 as Detroit's second exclusive Mercedes-Benz dealer. We have been engaged in delighting Mercedes owners ever since. You cannot miss our 50,000 square foot facility on the northwest corner of Grand Rover ave and Haggerty Rd. No matter if your Merceedes is brand new or vintage, we have the staff to assist you with ALL of our Mercedes needs. New,pre-owned, service or parts....it's what we do! In fact, working with Mercedes-Benz is all we do. 100% of our resources are dedicted to helping you enjoy your Mercedes experience. We are all delighted and proud to work with such a fine product every day and we sincerely want to help ...

Today:Open today 9:00 AM - 6:00 PM Open Now

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Overview Employees Reviews (536) Inventory (179)

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Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 6:00 PM

Wednesday 9:00 AM - 6:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 6:00 PM

Saturday 10:00 AM - 3:00 PM

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Eric Wheeler

Sales & Leasing Consultant

5.0

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August 01, 2024

We just got a new Mercedes from Evan at Mercedes-Benz of Novi, and wow, what a fantastic experience! Evan wasn't just a salesperson - he fel ... We just got a new Mercedes from Evan at Mercedes-Benz of Novi, and wow, what a fantastic experience! Evan wasn't just a salesperson - he felt more like family. The way he took ownership of the whole process and his dedication to us was really something special. I've got to say, his patience was off the charts, making every step of the way a real joy. And it wasn't just Evan - the entire Novi team was top-notch and super professional. Everything just flowed so smoothly! If you're in the market for a car, I can't recommend these folks enough. They definitely earned every bit of a five-star rating in my book! Read More Read Less

February 05, 2024

Every one in the service department was very friendly and helpful. The service s quick and well documented. I will always be greeting my car ... Every one in the service department was very friendly and helpful. The service s quick and well documented. I will always be greeting my car serviced here Read More Read Less

December 12, 2023

Words can not express my graditute for the good folks at Mercedes-Benz of Novi. From the operator (Rose) who took my call and determined the ... Words can not express my graditute for the good folks at Mercedes-Benz of Novi. From the operator (Rose) who took my call and determined the best person to speak to regaurding my mothers vehical, to the location Manager who patiently listened to my concerns, followed up by the service Manager who was absolutely the key to this stories success and lastly, the used Mercedes-Benz sales individual that made my life and my mothers life a dream come true. Here's the readers diegest verson of my mind blowing experience with people who love thier jobs, care about thier company to go the extra mile, and who are devoted to thier loyal customers well being, safety and happiness. My mother's 20 year old Mercedes SUV died last week, she didn't know that though because the service department wanted to make her happy by trying to fix it. When I got a frantic call at work from my mother explaining what was going on, I knew, I knew right then something had to be done and done right. So I called Mercedes-Benz of Novi and introduced myself as my mother''s daughter and how I needed help with my mothers car after learning that it had turned into a dead vehical and too dangerious to drive. Everyone I spoke to, listened, shared their thoughts, helped me form a plan to right the situation and also helped me spring into action. Each person said the same thing," I would not let my mother nor my grandmother drive that vehicle anymore", "Its too dangerious". I felt the same way whole heartedly. So within 24 hrs, my mother stepped into a used 2020 Mercedes-Benz, because nothing compares to a Mercedes in my mothers eyes and nothing drives like one either. It's shiny silver, just like my mother likes things......Shiney, it drives like a dream, it's got a warrenty, it's got all the bells and whistles and the good people of Mercedes-Benz of Novi took the time to teach my 75yr old mother tips and tricks of the car. The extra care the sales guy (Mr.Wheeler) took to get my mother, be sure her extra key went back to the valet at her apartment complex, took car of everything from plate transfer, to payment plan, to staying in contact with me the whole time. All of these things made me feel, loved, well taken care of and most importantly made my mother (who has owned a Mercedes for 20 plus years) like she had a whole community looking out for her best interest. I have never felt this way about a car dealership before and it's people who work there, and I do now, THANK YOU Mercedes-Benz of Novi from the bottom of my heart! Read More Read Less

Evan Gerhardt

Salesperson

4.5

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November 13, 2024

Evan was super helpful and responsive throughout the process of a custom build . Got us an allocation when no other dealers could. Great com ... Evan was super helpful and responsive throughout the process of a custom build . Got us an allocation when no other dealers could. Great communication and not pushy. Read More Read Less

August 01, 2024

February 28, 2024

Evan is an outstanding sales consultant. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle. ... Evan is an outstanding sales consultant. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle. Read More Read Less

Craig Astrein

Sales & Leasing Consultant

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August 01, 2024

October 01, 2023

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Thank you for busi ... Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Thank you for business Read More Read Less

June 23, 2021

Craig was exceptional! With 30+ years experience under his belt he really did not waste any time or mislead me. He was transparent and very ... Craig was exceptional! With 30+ years experience under his belt he really did not waste any time or mislead me. He was transparent and very kind. Thank you for everything, Craig!! 10 stars!!!! Read More Read Less

Dean Brown

Sales & Leasing Consultant

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February 25, 2024

Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timel ... Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided the loaner vehicle was equally friendly and professional. Made it very easy for me. Read More Read Less

April 18, 2021

Mr. Dean Brown provided exceptional customer service throughout the vehicle purchasing process. We were treated with professionalism and res ... Mr. Dean Brown provided exceptional customer service throughout the vehicle purchasing process. We were treated with professionalism and respect by all members of the dealership team. This was not our first Mercedes Benz purchase from Mr. Brown and likely will not be our last! Best Regards, Drs. Rodney and Thelma Caruthers Read More Read Less

March 15, 2021

It is always a pleasure working with Dean Brown. I trust him and his advise on purchasing. The entire process is seamless, efficient, and pl ... It is always a pleasure working with Dean Brown. I trust him and his advise on purchasing. The entire process is seamless, efficient, and pleasant. Read More Read Less

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