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Christopher Rivera
Refer Me
Christopher Rivera
Service Consultant
Lexus of Cherry Hill
1230 Route 73 South
Mount Laurel, NJ 08054
4 Reviews
Dealership Experience
1 yr, 7 mos
Industry Experience
9 yrs, 9 mos
Languages Spoken
English
Spanish
4 Reviews of Christopher Rivera
December 09, 2024
I dropped off my 2024 IS 500 for an under warranty service which was taken to Lexus of Cherry Hill two times and the problem still has not been corrected. On my second attempt a service technician dam service which was taken to Lexus of Cherry Hill two times and the problem still has not been corrected. On my second attempt a service technician damaged the new part he had replaced. To make things worse my service advisor asked me if I wanted a car wash which I agreed to but had explained to him as long as it was a touchless car wash being I was so particular on how I wash my car and he replied it was a foam and rinse, never did he state cars were dried with a towel. When they returned the car back to me it was full of starched and swirls. The dealer tried making it right by hiring a detailer to his defense (detailer) he pulled off a miracle considering the amount of damage done to the exterior of the vehicle, but unfortunately the damage was done leaving scratch marks even after the detail. I would not deal with this dealer but unfortunately it’s the closest one to me which was the reason for me to do business with them. My experience at this dealer prior to this last visit was ok which again was for an under warranty job and at that particular time was a different service advisor. This experience has been a nightmare and I wish this does not happen to anyone else. One of their two halo vehicles treated as if it did not matter to dry with a towel. More
by JoshRod
Other Employees Tagged: Wayne Gross
November 19, 2024
Over the years the teams at Lexus have remained amazing! !! The service and communication is always excellent. Thank you !! The service and communication is always excellent. Thank you More
by farberowb
Other Employees Tagged: Wayne Gross , John
July 27, 2024
Service is always great ,They are always looking out for best interest Car is always detailed after service Great job always best interest Car is always detailed after service Great job always More
by sirmbobc
Other Employees Tagged: Wayne Gross
May 05, 2024
Great experience. The advisor kept me updated, and we scheduled an additional service I was planning to perform myself. Happy to have Lexus of Cherry Hill take care of The advisor kept me updated, and we scheduled an additional service I was planning to perform myself. Happy to have Lexus of Cherry Hill take care of my RX350L More
by Taylor
