Christopher Dusan

Came to Spitzer Northfield to inquire about the 2025 Power Wagon they have. Chris, the sales rep was amazing. Easy to talk to and was willing to answer or find answers to all our questions. Chris had ma Power Wagon they have. Chris, the sales rep was amazing. Easy to talk to and was willing to answer or find answers to all our questions. Chris had made the statement to us that he hadnt been working with the company for long and had actually put in a lot of effort into picking the right place to work that valued their employees and customers... I think he picked the wrong place. The truck had several small issues but it also had 2 big safety recalls on it. We left the first day without purchasing the truck since we couldn't get the price down to a reasonable number but mainly because of the recalls. The recalls on the truck had to do with the defrost not working and the airbags not deploying and the pretensioner in the seatbelts not activating. Essentially the crash sensor is not working. We live in kentucky, were we are projected to get 11+ inches of snow in the next few days and the entire state had issued a state of emergency for the upcoming Winter Strom. We told them we would be heading back that night because of the upcoming weather. They called us before we could even leave the parking lot to tell us they could get to the price down to where we wanted and would get the recalls fixed before we left with the truck. Because of this, we got a hotel down the street and came back the next morning. The next morning, Steve -the sales manager thay we had the unpleasant experience of working with- sat down at the table with a piece of paper that had the price on it and said here's the price we agreed on with a range of monthly payments since we dont know your credit... are you ready to sign? We again brought up the safety recalls that had to be fixed before diving the truck 5 hours back home in a snow storm. His response to us was that we can sign for the truck today but he would not be fixing the safety recalls and that we could get them fixed ourselves. He said "its Saturday and our dodge dealership isn't going to just get you in to fix the recalls. We're a customer like everyone else." We packed our things and left. This dealership very clearly does not care about their customers time or safety. They have had this truck since November and the recalls were issued in early December. Its now the end of January. They have been letting their customers test drive a truck with a safety issue that could be life threatening and was even more okay in selling it. I would be very careful when dealing with this dealership. More

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