Christopher Benson

I cannot say enough good things about my recent experience at Dick Smith Ford in Columbia. From the moment I walked in, I was treated with warmth, respect, and sincere attention to my needs—somethi experience at Dick Smith Ford in Columbia. From the moment I walked in, I was treated with warmth, respect, and sincere attention to my needs—something that is becoming far too rare these days. I want to extend my deepest thanks and sincere appreciation to John Long and Jeff Robinson, who both went above and beyond in making sure I felt valued and well taken care of throughout the entire process. John was knowledgeable, honest, and incredibly patient—he took the time to answer every question without rushing me, ensuring I felt confident in my decisions. Jeff followed through with the same level of professionalism and kindness, making sure everything ran smoothly from start to finish. This level of service is something I’ll never forget. It’s clear that Dick Smith Ford is more than just a dealership—they’re a team of individuals who genuinely care about their customers. Thank you, John and Jeff, for making this such a positive and memorable experience. You’ve earned a customer for life! More

by TIGERSDW Verified Customer Verified Customer

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My vehicle serviced seemed rushed and incomplete. I don’t believe my tires were NOT really rotated due to the fact that I had one of my tires pressure lower than the others and the position never cha I don’t believe my tires were NOT really rotated due to the fact that I had one of my tires pressure lower than the others and the position never changed on the display after the rotation, no hand marks from the brake dust indicting that the wheels were not touched but I couldn’t prove it. The technician insisted that he rotated them so I left it alone but strongly believe he didn’t and my oil change percentage wasn’t reset. I did that myself down the highway. More

by ME22 Verified Customer Verified Customer

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Very informative and accommodating to all our questions and concerns. Made sure we knew everything up front. Easy location to find. and concerns. Made sure we knew everything up front. Easy location to find. More

by Bryan Verified Customer Verified Customer

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Excellent customer service. They always take the time to come speak with you so you are aware of any issues. They always take the time to come speak with you so you are aware of any issues. More

by ANTHONYDONALD50 Verified Customer Verified Customer

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