Christopher Albaugh

This service was much better under Robinson GMC. The two stars gained were because there are some genuinely nice people who work there. We have had a recurring recall issue that the service manage The two stars gained were because there are some genuinely nice people who work there. We have had a recurring recall issue that the service manager was supposed to help with, and we never heard from thim again. We took the vehicle to have the recall issue fixed or paint touched up as in incidental to the recall issue, only to find that they don't fix them, or don't touch up the paint, claiming that they "can't see" what we are talking about and have to bring the vehicle again. The last visit was really the icing on the cake. We had service done and when we got the invoice, we had to remind them again, that GMC Customer Care gave us a Pre-Paid Service Plan (for the inonvenience of the recall issue) and that it covered part of our service. They had to adjust the invoice, and my husband paid the remainder on the credit card. My husband got a voice mail asking him to call about the invoice, but he knew he paid it, so he disregarded it. The service advisor calls me and tells me that we owe a balance. I explain that it was paid on a credit card. I don't know what they did with their records on their end, but she kept pushing me to provide proof of payment! I was being treated as if I was guilty of not paying until I had to prove my innocence and show them my credit card statement! I told them that this was not my problem, it was theirs, in which she agreed, but she wasn't even apologetic. This is the third request that I received for my review. I asked them the first time if they really wanted me to do that, especially since the request was generated by their phone call to me for me to prove that I paid them. This place has become a joke. More

by MT Verified Customer Verified Customer

Report | Print

Very clean and organized. Polite workers and the service was 30-45 minutes. Great time. Polite workers and the service was 30-45 minutes. Great time. More

by laylamerriweather Verified Customer Verified Customer

Report | Print

Very nice. Kept me informed Will use them always in the future. Quoted tires and price was good Kept me informed Will use them always in the future. Quoted tires and price was good More

by KNANNERS Verified Customer Verified Customer

Report | Print

You have a very friendly accommodating staff knowledgeable in what they do service personnel or knowledgeable and try to accommodate to the best of their ability your sales people are friendly a knowledgeable in what they do service personnel or knowledgeable and try to accommodate to the best of their ability your sales people are friendly and diligent in what they are trying to accomplish. More

by KGAR2014 Verified Customer Verified Customer

Report | Print

Very satisfied, great teams. I just order a new Corvette from Viictory Chevrolet and expect to take delivery soon. I just order a new Corvette from Viictory Chevrolet and expect to take delivery soon. More

by rmrobinson Verified Customer Verified Customer

Report | Print

Amazing dealership. They treat me and my wife like faimly. Excellent people across the board. They treat me and my wife like faimly. Excellent people across the board. More

by love.loril Verified Customer Verified Customer

Report | Print

Great service and kept me up to date on the process of the service they were doing the service they were doing More

by Jane Howell Verified Customer Verified Customer

Report | Print

Quality of customer service is not nearly as good as Bob Robinson. Not as personal. Robinson. Not as personal. More

by BILL.KNOX1 Verified Customer Verified Customer

Report | Print

I took my vehicle to Victory after having it looked at Whitesides Chevrolet two different times for the same problem with nothing being corrected. Victory listened to my concerns and found and fixed the p Whitesides Chevrolet two different times for the same problem with nothing being corrected. Victory listened to my concerns and found and fixed the problem within 30 minutes of being there. Victory Chevrolet did a great job!! More

by sigdeputy46 Verified Customer Verified Customer

Report | Print

Everyone at the dealership was friendly. My truck runs an starts very well after repairing the fuel pump. My truck runs an starts very well after repairing the fuel pump. More

by Dave.Doepken Verified Customer Verified Customer

Report | Print