Christo Rosales | Page 2

Don Davis Nissan responded

Thank you for your kind words and for recognizing our efforts to protect and repair your vehicle. We’re glad we could go above and beyond to meet your needs. Your satisfaction is our top priority, and we appreciate your trust in us. If you need any further assistance, please don’t hesitate to reach out. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

We sincerely apologize for your recent experience and appreciate your feedback. We strive to provide quality workmanship and clear communication, and we're sorry we fell short. Your concerns about the solution offered are important, and we would like the opportunity to address them directly. Please contact us at your earliest convenience so we can work towards a satisfactory resolution. Thank you for bringing this to our attention. Best, Don Davis Nissan 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your kind words and positive feedback. We are glad to hear you found our team friendly and helpful. We look forward to assisting you again when you're ready to buy another car for your kids. Your satisfaction is important to us, and we appreciate your trust in our dealership. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3 @comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your kind words and for highlighting our clean facility and welcoming environment. We're glad Chris provided excellent service and that you felt immediately attended to upon arrival. Your positive experience is truly appreciated, and we look forward to serving you again in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your positive feedback. We're glad to hear that our team was professional, knowledgeable, and courteous in explaining the details of your vehicle's service. Your satisfaction is our priority, and we appreciate your trust in us. If you need further assistance, please don't hesitate to reach out. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893 ext 6525

Don Davis Nissan responded

Thank you for your positive feedback and for highlighting our friendly and thorough service. We're glad the oil change and tire rotation met your expectations. We appreciate your suggestion about adding car washes, and we are excited to share a drive-thru car wash is coming soon. As for now, we do offer a courtesy wash for all of our service appointments, we appreciate your patience during this transition. Your satisfaction is important to us, and we look forward to serving you again in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your positive feedback on all of our service team members! We're thrilled to hear that you have no complaints and that our staff has been great. Your satisfaction is our top priority, and we appreciate your kind words. If there's anything else we can do to enhance your experience, please let us know! Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you, Denny Venn, for your wonderful review! We're thrilled to hear that our service department effectively diagnosed and replaced the hood release mechanism of your Nissan 370 Z. It's great to know that the hood now closes, opens, and stays closed easily. We appreciate your kind words about Damarcus and our team's professionalism and patience. Your satisfaction is our priority, and we look forward to serving you again in the future! Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your feedback! We're glad to hear that Chris provided friendly service and kept you informed during your oil change and tire rotation. We apologize for the inconvenience you experienced when retrieving your car. Your comments are valuable, and we will work to improve this aspect of our service. We appreciate your overall positive review and hope to serve you again soon! Best, Don Davis Nissan

Don Davis Nissan responded

Thank you for your positive feedback! We are happy to hear that you found our service great and appreciated the detailed explanations regarding maintenance costs. Our goal is to empower our customers to make informed decisions, and it is rewarding to know we achieved that with you. We look forward to continuing to provide you with exceptional service in the future.