Christine Tonelli
Christine Tonelli at McGrath City Hyundai

Christine Tonelli | Page 4

Service Advisor

McGrath City Hyundai

6750 West Grand Avenue
Chicago, IL 60707

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179 Reviews
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179 Reviews

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179 Reviews of Christine Tonelli

February 07, 2022

Dealership Rating
Employee Rating

Everything was explained and prcess f purchasing my vehicle went smooth and easy thank to Robert Gil. Really appreciate the entire staff and thank you so much for helping me get my vehicle in such shor More

by Elizabethoviedo1995
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Gil jr, Jeremy Gleason, Steven Alisauskas , jamie golden

February 02, 2022

Dealership Rating
Employee Rating

Ask for Christine t very nice knowledgeable service agent will give answer all of your questions. More

by Joeducato
Recommend Dealer
Yes
Feb 04, 2022

McGrath City Hyundai responded

Christine always goes above and beyond for her customers! Thank you for your visit and your review.

December 25, 2021

Dealership Rating
Employee Rating

Christine was not helpful at all she was very rude and uncaring. She gave me a hard time about my recall and tried to get me to pay for an manufacture mistake. I never want to deal with her ever again. More

by montgomerymonica66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: David Bushey

Dec 27, 2021

McGrath City Hyundai responded

Thank you for taking the time to leave your feedback. We are very sorry to hear you had a poor experience, that is not the "norm" at our dealership. We strive to be courteous, kind, professional, and knowledgeable at all times, so I'm not sure what happened here. We would like for you to reach out to our General Manager, Jeremy at jgleason@mcgrathcity.com for the opportunity to make things right,

Dec 27, 2021

montgomerymonica66 responded

David Bushey was the one that was great he even offered to take me to work and pick me up from work .which i ended up using my P T O .He offer because Christine made it clear to me that i wouldn't be able to get a loaner .I give David a 10 and Christine a 0 I I never want to deal with her again.Willie in the service department was also helpful and polite i give Willie a 10

December 15, 2021

Dealership Rating
Employee Rating

My five stars belongs to the service department only. I had two recalls on my vehicle. Christina provided me with Excellent Customer Service. She kept me posted with the status of my vehicle while it was More

by stripes.sortie.0l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Gleason

December 08, 2021

Dealership Rating
Employee Rating

Christine you were awesome. Thank you for your service and help on today. Great customer service!! More

by Angiecarter756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2021

McGrath City Hyundai responded

Angie, thank you for trusting us with your service needs! We are here for you when you need us! Also, thank you for your stellar review!

December 03, 2021

Dealership Rating
Employee Rating

Service department is always helpful and courteous. Christine Tonelli and Eddie have taken care of me for years! Robert Gil has been my new car salesman for years and is always fair and courteous More

by Bigpoppy
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Gil jr, Eddie Vellega

Dec 03, 2021

McGrath City Hyundai responded

Thank you for taking the time to leave us a review! We are grateful to have you as a customer.

November 27, 2021

Dealership Rating
Employee Rating

Always courteous with prompt service. Never had any issues dropping off or picking up our car. Service has always provided timely repairs especially when we have had other appointments. Awesome people. More

by cargv777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Vellega

Nov 29, 2021

McGrath City Hyundai responded

Thank you for leaving us a review. We are so happy to hear our team provided you an excellent experience.

November 27, 2021

Dealership Rating
Employee Rating

Did a good Yeats. Have been shopping at McGrath for 20+ years.and have been satisfied. More

by Matthew
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Gil jr, Eddie Vellega

Nov 29, 2021

McGrath City Hyundai responded

Thank you for your loyalty!

November 22, 2021

Dealership Rating
Employee Rating

Nice people (under staff) but the service wait takes forever. Plus I did not receive an evaluation report like I do at other dealers. Initially I was told a 3 hour wait but I couldn't understand why i More

by Osy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Vellega

November 16, 2021

Dealership Rating
Employee Rating

They identified why my check engine light was on and quickly fixed it. Christine, the service writer, kept me informed each step of the way, including sending a photo of the problem in order to get my More

by Bob in Chicago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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