Quick easy nice people, showed me what was going on,
explained the problem and how to fix, and even recommended saving me money!
explained the problem and how to fix, and even recommended saving me money!
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by brian
Service Price Transparency
Mar 03, 2025 -
McGovern Ford of Saugus responded
Brian, we're delighted to hear that our team at McGovern Ford Saugus provided you with a smooth and informative experience. Thank you for sharing your positive feedback!
Great service and very helpful ,always has the parts
never have to wait to long
never have to wait to long
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by michaeltuttavilla
Service Price Transparency
Feb 24, 2025 -
McGovern Ford of Saugus responded
We're glad we could deliver a 5-star experience here at McGovern Ford Saugus, Michael!
McGovern Saugus is by far the best dealership I’ve ever
dealt with. I highly recommend them to everyone
dealt with. I highly recommend them to everyone
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by Mario
Service Price Transparency
Feb 11, 2025 -
McGovern Ford of Saugus responded
Mario, thank you for the high praise! We're delighted to hear that your experience at McGovern Ford Saugus was top-notch. We appreciate your recommendation and look forward to serving you in the future!
I went in for service on my 2022 Aviator the service
person Christine was very friendly and helpful, I need to because the recall parts were not in stock, I look forward to coming back to this dealershi
person Christine was very friendly and helpful, I need to because the recall parts were not in stock, I look forward to coming back to this dealership Tom Hardy
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by tom
Service Price Transparency
Jan 14, 2025 -
McGovern Ford of Saugus responded
Tom, we're glad to hear Christine provided you with friendly and helpful service at McGovern Ford Saugus. We appreciate your patience regarding the recall parts and look forward to welcoming you back soon!
Ready when promised, work professionally done.
Staff were pleasant and courteous or I wouldn’t have been a customer for almost 15 years.
Staff were pleasant and courteous or I wouldn’t have been a customer for almost 15 years.
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by A.I.Alpert
Service Price Transparency
Jan 09, 2025 -
McGovern Ford of Saugus responded
Thank you for your loyalty and kind words about our team at McGovern Ford Saugus! We're delighted to have served you well over the years. Looking forward to many more!
They had a loaner car ready for me and got my truck in
and out fast, I would definitely recommend their service department
and out fast, I would definitely recommend their service department
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by dmsigndesign
Service Price Transparency
Jan 08, 2025 -
McGovern Ford of Saugus responded
We're delighted to hear that our service department at McGovern Ford Saugus took great care of you and your truck! Thank you for recommending us, and we look forward to assisting with any future needs.
I specifically asked for a starter repair under warranty
and a state inspection, in between getting sales texts which I stopped looking at they texted that my truck needed around 1500 in repairs that I turn
and a state inspection, in between getting sales texts which I stopped looking at they texted that my truck needed around 1500 in repairs that I turned down (not safety related), was done and my bill is 800 and change warranty was not applied and conveniently state inspection was never done. Wicked helpful
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by rspintig
Service Price Transparency
Jan 11, 2025 -
McGovern Ford of Saugus responded
Hi- thank you for leaving a review. Here at the Dealership we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. We would love to get a better understanding of what may have happened. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon directly at 781 231 1945 or via email: mdeleon@mcgovernauto.com. Thank you.
Excellent communication.
The truck was left overnight due to an on road breakdown.Myles staying contact with me so that I never need to call for a follow up. I knew exactly w
The truck was left overnight due to an on road breakdown.Myles staying contact with me so that I never need to call for a follow up. I knew exactly what was happening and when it would be resolved.
It was done on time as promised.
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by Mark P
Service Price Transparency
Jan 02, 2025 -
McGovern Ford of Saugus responded
Mark, we're glad to hear that Myles kept you informed and ensured a smooth experience at McGovern Ford Saugus. Thank you for sharing your positive feedback!
Christine was excellent but my car came back with
something else wrong with it turn when it when in. I would not recommend this dealership.
something else wrong with it turn when it when in. I would not recommend this dealership.
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by cav1206
Service Price Transparency
Dec 23, 2024 -
McGovern Ford of Saugus responded
Thank you for leaving a review. We value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. We would love to get a better understanding of what may have happened. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon directly via email: MDeleon@mcgovernauto.com. Thank you.
Great service.
Fast service very happy with service.Thanks to the gentleman that worked on my car.
Fast service very happy with service.Thanks to the gentleman that worked on my car.
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by Djace692003bluey
Service Price Transparency
Dec 18, 2024 -
McGovern Ford of Saugus responded
We're glad to have been of assistance! We appreciate your business and hope to see you for another efficient visit to McGovern Ford Saugus.