Christine Bates

Overall, I love the people at Brewster Subaru! I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! T I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! They are helpful, and make the car buying experience great… I haven’t had the best luck with my car though. I had purchased a 2016 Crosstrek at Brewster, that I ended up trading in to get a CPO 2020 Legacy, Mag grey VIN 4S3BWAN6XL3027154 on 2/1/22. I have NEVER had so many ongoing issues with any vehicle ever like this, especially one that was 2 years old!!!!! January 2023, it started to give me issues, random not starting, leaving me stranded to wait for roadside assistance, driver focus would constantly alert me to stay alert even when I was seated in a parking lot with the car on, keep my eyes on the road, hands on the steering wheel, if I was heading one direction the speed limit signs would say 35mph, opposite direction 55mph. It spent WEEKS in the shop at Brewster in January, February, March, April and August 2024. I had contacted Subaru corporate in August they were incredibly not helpful told me to contact the NYS Attorney General… At my end, and after 9 weeks of them unable to “duplicate the problem” I was given an opportunity to have the dealer buy back my Legacy. I went and finalized the paperwork on 9/26/24, and this particular vehicle is now for sale in their lot! 🚨Be aware!🚨 The car is 4 years old, not even 90,000 miles on it! I had high hopes that it wouldn’t be resold… I didn’t have buyers remorse after 11 months! That car had everything I wanted in it! Unfortunately, it was VERY UNRELIABLE, my car shouldn’t leave me stranded when I drive into town! More

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I recently bought a used car from Brewster Subaru. The check engine light came on a week after purchasing and I called them. Even though I did not have any type of warranty on the car they took it i The check engine light came on a week after purchasing and I called them. Even though I did not have any type of warranty on the car they took it in, gave me a loaner car and fixed what would have been a very costly problem for me, at no charge. I cannot praise this dealership enough for going above and beyond for me. Everyone there is caring and warm and really make you feel like family. Brewster Subaru has a customer for life. Thanks so much! More

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We couldn’t have asked for Better! Roy , Mike and the whole Team were Fantastic! From start to finish!! Thank you for the Best Experience Roy , Mike and the whole Team were Fantastic! From start to finish!! Thank you for the Best Experience More

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Overall good experience. However, certain items on the proposal were not explained and added in a non transparent fashion. Had I not asked about them, I would have regretted However, certain items on the proposal were not explained and added in a non transparent fashion. Had I not asked about them, I would have regretted paying extra for such services such as ceramic paint coating. More

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Great from start to finish a loyal customer. Subaru car dealer Roy a joy to work with Subaru car dealer Roy a joy to work with More

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The staff and customer service at Brewster Subaru is amazing. The best experience yet of leasing a vehicle. No hard sell. Just having a conversation, and learning more about what you, as a customer, is amazing. The best experience yet of leasing a vehicle. No hard sell. Just having a conversation, and learning more about what you, as a customer, is looking for in a vehicle, and helping you accomplish that. Kristin, Rich and Christian were great. My husband, and I, cannot say enough about how wonderful Brewster Subaru was. Thank you! More

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Bought my second Forester here in Nov 2023. Had an excellent experience with Mitch Pollack - sales rep. He was personable, fair, quick and went over the new car with us thoroughly from end to e Had an excellent experience with Mitch Pollack - sales rep. He was personable, fair, quick and went over the new car with us thoroughly from end to end. Impressed with the friendliness of all the staff. Felt very comfortable buying and trading in with Mitch and the dealership. More

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Ok, here's the scoop- have owned 7 Subarus, the last 6 from Brewster Subaru. GREAT dealership. From parts to service to sales to general management, everyone is knowledgeable, truthful, and reliable. C from Brewster Subaru. GREAT dealership. From parts to service to sales to general management, everyone is knowledgeable, truthful, and reliable. Can't wait to see the coming soon Brewster Subaru a few mins up the road. See Andre in sales for your next vehicle! More

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