Christina Cornell

Return customer, the service department is the Best in the Country. If you have a problem, it is taken care by the people at Suburban Ford. the Country. If you have a problem, it is taken care by the people at Suburban Ford. More

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AVOID SERVICE AND CONTRACTS IN THIS PLACE! !! I have decided to buy my used car with this dealer in 2023, I decided to give them the confidence and peace of mind of being able to buy my car in !! I have decided to buy my used car with this dealer in 2023, I decided to give them the confidence and peace of mind of being able to buy my car in a "trustworthy" place but a year later everything turned into a nightmare, my car, although it was an old model, I bought it with them and also bought a warranty contract that they offered me called Zurich Protection to have greater peace of mind, because it happened that my car was damaged, I took it for service at this same dealer to have the peace of mind of having good service and attention. but the opposite happened, it took almost 2 months to repair my car, it turned out that the warranty contract did not cover all the repair costs and I had to take an additional $3.5k out of my pocket to the $3.8k that the warranty cost, this was absurd Because my car 1 year after purchasing it has cost me almost 3 times more than what the car cost, I think they are taking advantage of people who cannot buy a new car, who if we need warranty or repairs they do what they want and The answers are not at all kind to the customers, that is why I do NOT recommend this dealer for purchasing used cars and I do not recommend the additional warranties that they sell are useless, I DO NOT recommend the technical service department, take your cars to be repaired to another place More

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The only reason I giving 4 stars is because it may have just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer just been out of the control of the dealership. My car needed a EV battery and it took almost 3 months to get the battery. Besides that, the customer service was amazing, kept me in the loop as far as the progress of the battery, but I must omit that it was a bit stressful, to have to wait as long as I did. More

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The service depart sucks! I have been coming here since I brought my Ford Fusion. There was a Service Bulletin on my Eco Boost engine and I had FORD help with the costs. IT WA I have been coming here since I brought my Ford Fusion. There was a Service Bulletin on my Eco Boost engine and I had FORD help with the costs. IT WAS REPLACED with a brand new engine"supposedly, November 2022, then 6 months later , engine light pops on again, "cylinder 2" was reading bad, then they said they replaced a purge valve, NOW same freaking engine light comes on and BRIAN says coil pack!!!!!!!!!! # 2 cylinder. How can a coil pack go out on a brand new engine, well BRIAN says it was never replaced!!!! DOESNT MAKE ANY SENSE and now no one will return my calls. I am truly disappointed in the service I receive in the service department ONLY. Specifically BRIAN. I dont care how long he has been working there,he is not helpful and i think he is not telling me something .... More

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Josh made the process of trading in my car pleasant experience. It was very stressful for me, but he was cheerful and encouraging the whole time. Also, informative with any question that I had. Love hi experience. It was very stressful for me, but he was cheerful and encouraging the whole time. Also, informative with any question that I had. Love him! More

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I've been trying to contact him for about a week concerning my vehicle being broken into and damaged while being serviced.. he's avoiding my calls...I wouldn't recommend anyone to do business with t concerning my vehicle being broken into and damaged while being serviced.. he's avoiding my calls...I wouldn't recommend anyone to do business with this company! More

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Good service! ! Always recommended this dealership to my friends and family Daquan did a good job ! Always recommended this dealership to my friends and family Daquan did a good job More

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I always feel like my money is well spent after leaving Suburban Ford of Ferndale. The employees always go above and beyond. Suburban Ford of Ferndale. The employees always go above and beyond. More

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Purchased used car in April with 105K miles. I assumed the car was inspected and in good condition. Fast forward to a month to find our the AC doesn't work. NBD, I should have checked on the tes I assumed the car was inspected and in good condition. Fast forward to a month to find our the AC doesn't work. NBD, I should have checked on the test drive. End of July, engine fails. I call service to see if they can look at it right away. "Yes" they can. Leave work early to drop in off at lunch on Wednesday. Didn't hear anything back till Friday after multiple texts checking in. Went in and spoke with the Used Car Sales Manager about the situation. I was able to get a ride the 2 days I was without a car but needed something to get to work Monday. They hadn't even looked at my car and weren't able to offer a loaner. That's all I wanted. Would have forked out the couple thousand to fix my car I JUST BOUGHT 4 MONTHS AGO but I needed to be able to get to work. Obviously. Both myself and my partner (a Veteran) worked for Suburban Ford of Sterling Heights. The main reason I went to Suburban to buy the car to begin with. I had faith they would sell me a reliable car and make things right. They did nothing to rectify the situation. NOTHING. And all I wanted was a loaner. My partner and I both know xxxx well that they can make concessions to help. We know how dealerships work. I will 100% not give my business to Suburban and will tell everyone I know to never go there. Service is horrible. I specifically asked if they could get it in for repairs right away. If they couldn't they shouldn't have lied. Sales did nothing to help. I was sold a junk car. No one at this dealership cares about their customers or the fact that word of mouth affects your business. DO NOT BUY A CAR HERE OR BRING YOUR CAR IN FOR SERVICE. More

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Professional and kind. I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️ I love the report card they issue out about the areas that my Ford Escape that requires repairs. AND THE COFFEE IS GOOD ☕️☺️ More

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