Christina Carson
Christina Carson at Lexus of Sacramento
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Christina Carson

Service Advisor

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.8
367 Reviews

Dealership Experience

23 yrs, 3 mos

Industry Experience

23 yrs, 3 mos

Languages Spoken

English English

4.8

367 Reviews

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367 Reviews of Christina Carson

November 15, 2024

Dealership Rating
Employee Rating

I've been working with Christina since I bought my first Lexus 300. She has a professional demeanor and is always ready to listen to my concerns about my Lexus 350. I trust her judgment, and I appreciate More

by kwc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Lexus of Sacramento responded

Thank you for sharing your experience with us! We're delighted to hear that Christina has consistently provided professional and attentive service at Lexus of Sacramento. We appreciate your trust in our team, and we're here whenever you need assistance with your Lexus 350.

August 25, 2024

Dealership Rating
Employee Rating

I am a long term customer and Lexus of Sacramento is an outstanding dealership. The Service Department is an excellent And is the Best of the Best Team. My Service Advisor Christina Carson is Truly a More

by ahreddi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2024

Lexus of Sacramento responded

Thank you for being a loyal customer and sharing such wonderful feedback about Christina and the team at Lexus of Sacramento. We're delighted to hear that your service visit was prompt and efficient!

Aug 26, 2024

ahreddi responded

ahreddi@gmail.com

June 25, 2024

Dealership Rating
Employee Rating

My sales representative Travis was friendly knowledgeable. He definitely made my sales experience pleasant and joyful. My financial representative michael was also fabulous. The dealership More

by mellops49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Zinda , Travis Glessner

Jun 25, 2024

Lexus of Sacramento responded

Melissa, we're delighted to hear that Travis and Michael made your experience at Lexus of Sacramento pleasant and joyful. Thank you for the kind words about our team and dealership! Enjoy your new vehicle!

June 05, 2024

Dealership Rating
Employee Rating

I purchased my vehicle from them in 2015, have ALWAYS brought my vehicle in for service. During one of the service appointments, they messed up with my GPS system and broke it. They have refused to repai More

by concerned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 05, 2024

Lexus of Sacramento responded

It's upsetting to hear about your experience with our service department. We strive for consistency and accountability, so it's concerning that we've fallen short in addressing the issues with your GPS system and windshield. I'd like the chance to make this right; please reach out directly at your earliest convenience. Thank you, Gustavo Reynoso - Assistant Service Manager - 916.465.6291

May 24, 2024

Dealership Rating
Employee Rating

Great service from Christina Carson, service advisor. I have received excellent maintenance for 20 years. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2024

Lexus of Sacramento responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that Christina and our team at Lexus of Sacramento have consistently provided great service. We look forward to continuing to serve you!

May 10, 2024

Dealership Rating
Employee Rating

The first services for my new vehicle were reasonable . I came in for the 15 k service which was way too expensive and did not include an oil change . All the items I was charged for are included for free More

by dcoleman4566
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 10, 2024

Lexus of Sacramento responded

I'm sorry to read that you found our 15k service pricing not up to your expectations. We strive for competitive prices and complete transparency with all services provided. Your feedback is valuable as it helps us improve our offerings and customer experience. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Bryon Burdette - Sales Manager - bryonburdette@lithia.com

May 09, 2024

Dealership Rating
Employee Rating

Great service and very knowledgeable. IAlways do a great job for me And my car is still going with 140,000+ miles! More

by ELAINE S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Lexus of Sacramento responded

Elaine, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

May 09, 2024

Dealership Rating
Employee Rating

They informed me of something that needed to be addressed and gave me a really good price and explanation why we needed to do it sooner than later. More

by altonferguson59@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Lexus of Sacramento responded

We're glad to know that our team at Lexus of Sacramento was able to provide you with timely and informative service. Thank you for trusting us with your vehicle needs, we look forward to serving you again in the future!

May 06, 2024

Dealership Rating
Employee Rating

Christina is very personable and I appreciate her help, She explains what needs to be done. More

by slpatton87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

May 03, 2024

Dealership Rating
Employee Rating

If I can give this place 1000 stars, I would best customer service ever! Been coming to this place for over 20 years I always feel well taken care of. More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracey Cach , Vu moua

May 03, 2024

Lexus of Sacramento responded

1000 stars - that's high praise indeed! We're delighted to know you've been with us at Lexus of Sacramento for over two decades and continue to enjoy our service. Here's to many more years together!

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