Christina Arthur

Amending my original bad review. I bought a used Audi from another dealership. Shortly after purchasing, some issues came up. Long story short, after my warranty expired my car e I bought a used Audi from another dealership. Shortly after purchasing, some issues came up. Long story short, after my warranty expired my car experienced a failure that required an expensive fix. This dealership’s management and service department bent over backwards to help get my expired warranty to cover more than half of the expense. The time they took to communicate with me and help me through this frustrating situation was more than helpful. Very thankful to the general manager and my cars service advisor Linda. More

Report | Print

Take your car to another service place if you want your car taken care of. I brought my car in back in April and told the service department that something was wrong with my car’s compressor. I know no car taken care of. I brought my car in back in April and told the service department that something was wrong with my car’s compressor. I know nothing about cars, but based on the sound I was hearing and weak a/c- a couple googles I figured something was wrong with the compressor. I originally took my car to a Firestone and they diagnosed the car and told me that the compressor and condenser was dying as well as my evap line was leaking and that it all needed replaced, but because of the audi complexity I needed to take it to a dealership. The service department said my car was completely fine and a leaf or some debris must have been caught in there and causing a bad sound. They also told me that audis rarely need that big of a replacement with only 37k miles on it and that if it needed replaced it would sound like my engine was about to fall out. They told me that there was nothing else they could do even after I explained I was extremely worried about ending up on the side of the road, pregnant, and with a toddler in the South Carolina heat this summer. They assured me that my car was Ok. Last week my 1 year old and I(8 months pregnant) ended up on the side of the highway waiting for a tow truck for four hours. After being towed to the dealership, they told me that my entire compressor and system needs replaced. The warranty that expired two weeks ago will no longer cover the $2900 fix. My service advisor told me that they would call my warranty provider and tell them that my car was diagnosed incorrectly back in April in hopes to amend the warranty to cover the costs. After waiting a few days I followed up with warranty, who told me the advisor never even tried to reach out in regard to the request. We also contacted Audi headquarters and put in a claim in hopes that they would recognize a bad customer experience, however, the claim goes to the dealership and was declined. They took no responsibility about something that would have been covered by warranty if they would have caught the problem in the first place. Not only did they misdiagnose my car, make me feel like I was crazy for my obviously valid concerns, but had the service department advisors give me false hope. My husband and I traded in both our cars this past year for Audis because we believed they were a reliable and respected brand. Instead of planning our Audi upgrades, we will never buy another Audi and never give any more business to this service department. Couldnt be more disappointed or upset about my experience. More

Report | Print

Ryan did an excellent job of ding the right car and delivering it on a timely basis delivering it on a timely basis More

Report | Print

They can’t be trusted. We were in the midst of purchasing a car, they refused to take my deposit. I highly recommend you shop somewhere else. a car, they refused to take my deposit. I highly recommend you shop somewhere else. More

Report | Print

Our experience with Jim Hudson Audi was superb! Our sales agent, Davis went above and beyond to put us first in the purchase of our new truck. The service department did an amazing job preparing the vehicle agent, Davis went above and beyond to put us first in the purchase of our new truck. The service department did an amazing job preparing the vehicle and Dillan, in the finance department was a pleasure to work with as well. It was definitely a joy to deal with this dealership! More

Report | Print

I had no intention of buying my car that day...I was just going to test drive and see if I even liked the car. Todd quickly loaded me and my grandson in the car and the rest is history. The transaction (with going to test drive and see if I even liked the car. Todd quickly loaded me and my grandson in the car and the rest is history. The transaction (with my grandson in tow - he's 10) had to go just about perfect and it did. Thanks Audi Columbia...I'm loving my car... Todd Spaulding was my guy.... excellent young man!!!!!! More

Report | Print

Made it an easy purchase - no sales pressure - just "here is what we have, take your pick". Unlike its German competitor on the other side of town. is what we have, take your pick". Unlike its German competitor on the other side of town. More

Report | Print

I purchased a Q7 from Jim Hudson Audi Columbia, SC. Ryan was very responsive, knowledgeable, professional and treated me like a VIP! I'm loving my NEW car!!! was very responsive, knowledgeable, professional and treated me like a VIP! I'm loving my NEW car!!! More

Report | Print

Ryan McPhail was very awesome salesman and he explained the Audi very well since I am a first time owner. Honest and True!! Great Person. the Audi very well since I am a first time owner. Honest and True!! Great Person. More

Report | Print

A huge thank you to Paul Vaughn and Caleb for quickly repairing our Audi Q5, Above and Beyond the call of duty, back on the highway with in 20 minutes at no charge, Your the Best! repairing our Audi Q5, Above and Beyond the call of duty, back on the highway with in 20 minutes at no charge, Your the Best! More

Report | Print