Christian Letelier

Update Christian was helpful at finding me a good vehicle for my needs. Not only did he find me a good vehicle, but he also put extra effort into explaining Christian was helpful at finding me a good vehicle for my needs. Not only did he find me a good vehicle, but he also put extra effort into explaining and helping me understand the process as a first time buyer. Update: Tl;dr: xxxxty customer service, didn't care much after the sale was made, would not recommend, tried to give them a second chance to show me that my experience with them was not typical and just a slight mistake, and Christian said he has nothing to do with the service department and that I should contact the service department directly For the long story, continue reading. There was an original deal made between me and Ben (who signed papers instead of Christian since he wasn't there on the day I signed papers) that the driver's side headlamp would get a replacement due to condensation and the passenger side would get buffed out to match the new replacement. Since I recently moved cities, I made an appointment to come in at a later date. Ben told me to let him know the week of my appoint that I am still coming to make sure he had the part ready to be replaced. I called both Ben and Christian 5 days before my scheduled appointment to make sure everything was in line. I arrived at the dealer at the appointment time, and Christian told me that there was not a part to replace my light but he'll take the car over and figure it out. I didn't hear from him for a while, and 3 hours later, Christian came by and said thank you and that I shouldn't ever have a problem like this again and that my car is taken care of. A few minutes later, another guy led me back to my car, and I noticed that the driver's side light wasn't replaced and the passenger side light wasn't buffed out. I had other xxxx to do in life so I left and sent Christian and text saying that I didn't think any work was done to them. By the time I arrived to my next destination (30 min drive), there was condensation back in the light fixture already. So I talked to Ben and Christian and after multiple calls and texts, they told me they will try to get me in the next morning. Christian told me they didn't actually have a part on hand (though they both told me they should when I called) and told me he'd update me next morning. The next day around noon, I was told to bring my car back in. I went in, took me 3 hours to complete everything again. Replaced and buffed as mentioned the first time, but they had my lights pointing all wonky so I had to figure out how to fix them at home. Why should I figure out how to fix the light when I literally took my car into the dealer so that I didn't have to do that? If I wanted to figure that out, I would've never gone in in the first place... Nonetheless, it was a good learning experience for me. But I sent them an email asking for explanations and asked them if this xxxxty experience isn't a typical experience for customers, to please show me that they are better than this inconvenience. Christian texted me saying that he'll work out a compensation for the loss of time and the inconvenience, but when we talked on the phone, he said I should contact the service department directly (since my car is a Nissan and not a Honda) and deal with them and that he had nothing to do with this. Well if you had nothing to do with Nissan cars, why did you sell me a Nissan car? I wouldn't recommend them. They're less than average. Also on the side note, Ben forgot to mention about getting my wheels realigned and forgot about the inspection sticker on the car he sold me. Also the detailing they did was less than average. Both Christian and Ben told me wrong oil to put in my car (I later confirmed the oil to put in my car at the Nissan dealer across the street). Idk, that doesn't seem like good enough work for me to ever want to go back. More

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Today was a fine day. Excellent experience. This is my dealership since 2015. Pleasant, kind, friendly and patient every single time. They are just the best to deal with o Excellent experience. This is my dealership since 2015. Pleasant, kind, friendly and patient every single time. They are just the best to deal with or to get service from for my Honda. I appreciate all they do each time. Thank you Valley Honda. Everyone I contacted this past deal gets 5 star excellent! More

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First time buying experience I came into the dealership without a certain vehicle in mind. Christian took time to listen to what was important to me and found me the perfect vehic I came into the dealership without a certain vehicle in mind. Christian took time to listen to what was important to me and found me the perfect vehicle. More

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Superb, Comfortable Atmosphere, Professional My visit to the Valley Honda in Staunton was amazing. The team provides a very professional yet relaxed atmosphere. Christian, Ben and Mike all were v My visit to the Valley Honda in Staunton was amazing. The team provides a very professional yet relaxed atmosphere. Christian, Ben and Mike all were very respectful & made my shopping experience fun & possible. Thank you all. More

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Perfect experience!! Everyone was very nice and accommodating. Christian was very professional and helpful. Mike was top notch! Very satisfied with our whole experience. Everyone was very nice and accommodating. Christian was very professional and helpful. Mike was top notch! Very satisfied with our whole experience. We would recommend Christian to our friends. More

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Professional, knowledgeable, efficient My recent visit was amazingly efficient. Staff anxious to make my time purchasing my vehicle valuable. Not the tedious new car experience of the pas My recent visit was amazingly efficient. Staff anxious to make my time purchasing my vehicle valuable. Not the tedious new car experience of the past. More

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Cindy’s experience Thanks so much for the ease of buying my car. Christian was wonderful in explaining everything to me. A big help in setting up the blue tooth for me. Thanks so much for the ease of buying my car. Christian was wonderful in explaining everything to me. A big help in setting up the blue tooth for me. Thanks so much. Mike did an awesome job with very little in signing papers. I really appreciate everything. Cynthia Gordon More

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The least stressful & quickest car purchase process to date Christian Letelier was great! He made sure I was able to find exactly what I was looking for and made sure I was satisfied with the new car. Since h Christian Letelier was great! He made sure I was able to find exactly what I was looking for and made sure I was satisfied with the new car. Since he couldn't be there the day of pickup due to company training he also made sure to review the process for that day and made sure to answer any additional questions I might have had. I've joked that getting a mortgage was less stressful. Christian made sure to change my mind about that. Thanks! More

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